2017 Annual Assessment and Accountability Meeting Image by Photographer’s Name (Credit in black type) or Image by Photographer’s Name (Credit in white type) 2017 Annual Assessment and Accountability Meeting Amanda Pepmiller Leann Spaight August 30, 2017 Presentation Title Arial Bold 7 pt 1

Agenda Pearson Team Contacts 2016–2017 Highlights Customer Support Resource Center Local Print PreID New for 2017–2018 Material Returns PearsonAccess TestNav PearsonAccess Redesign

Pearson Contacts 800.627.7990 Customer Support 877.847.3043 Comments or Feedback Leann.spaight@pearson.com Amanda.pepmiller@pearson.com 800.627.7990 Courtney Crowdes Courtney.crowdes@pearson.com Ext. 21-5660 Tyler Hix Tyler.hix@pearson.com Ext. 22-4011 Cigi Ross Cigi.ross@pearson.com Ext. 21-5374 Kollin Grimm Kollin.grimm@pearson.com Ext. 21-4831 Jennifer Wessling Jennifer.wessling@pearson.com Ext. 21-6992    

2016–2017 Highlights          

Customer Support Overview Total CB Tests Started 679,488 Level 2 Ticket Count 356 Total Level 1 Tickets 4,164 Escalation from Level 1 7.72%

Customer Support We introduced the Chat feature last fall. Contact us by phone, online support request or by chat.

Level 2 - Technical Support Top Call Drivers: PearsonAccess Next Understanding features and functionality Proctor Caching Failed to load content (unable to reach PC machine or content blocked) Environmental Factors Firewalls, UAC Settings Network/Connectivity Anti-virus software

Technical Support Spring 2017

Florida Resource Center http://florida.pearsonaccessnext.com/

Local Printing of PreID Labels First utilized in Spring 2017 Not widely utilized for Science grade 5 & 8 Pearson/FDOE will provide a quick guide to print labels for users that are not familiar with PearsonAccess Next Scannable documents will be updated with new Place Labels Here placement indicators

Materials Ordered vs Received

New for 2017–2018 School Year

Receiving and Returning Materials Removal of Document Count Forms Streamlined our receiving processes District and School information on the outside of the box is verified against the material inside Consolidated our scan programs This allows us to remove the requirement to sort test booklets by grade and subject Paper Bands are Optional The consolidated scan programs removes the requirement to group test material by grade or subject District and school code is being collected off of the student test document We no longer rely on paper bands to identify district and school code If you like them... you can continue to order and use them

Receiving and Returning Materials Online Paper Processing Clean up – pilot in Winter Test Material Processing Status Report – available starting with Winter 2017 Report in PearsonAccess Real time receiving and scanning updates Provides a variance of what was shipped vs. received

PearsonAccess Updated User Guide Florida Specific Student demographic edits District AND School Users Can edit all demographic and accommodation data before and after testing Student Move Requests Districts can request students through PearsonAccess

PearsonAccess CBT Accommodated Form Assignment via Student Registration Import (PreID)

TestNav Updates New Apps Released in July Version 1.6x of each installable TestNav app is available http://download.testnav.com Hardware Requirement Changes Remove support for: iPad 2 and 3 Android 5 and 6 Operating System Requirement Changes Added support for Chrome OS 59 iOS9 Chrome OS 50–56

TestNav Updates New Download Page

TestNav Updates User Interface Updates (Spring 2018) Volume control for TTS TTS Auto Scroll Resizeable and moveable exhibit window App Check (Fall 2017) Student Response File (SRF) location verification General (Spring 2018) Display full student first name Error messages

PearsonAccess Redesign

PearsonAccess Redesign Coming in 2018–2019 The redesign is aimed at simplifying the platform to make it more intuitive, efficient, and flexible, while maintaining the ability to scale effectively. Intuitive. Increase the usability of the interface through consolidation of common interactions within the system. This will enable users to be more self-directed in navigating and performing tasks within the system. Efficient. Simplify and minimize interactions and functions users perform to find and manage data. Flexible. Ensure that the system design and capabilities meet the needs of all users, no matter the role, and all districts and schools, no matter the size. Less clicks One screen access to student data Easier navigation between student test data and session management