Information, Communication & Technology Strategy 2014 - 2017 Pakihi Hangarau Kōrero Business Information & Technology

Our Vision and Mission Our Vision To enable our customers to deliver services sooner, simpler, smarter Our Mission The BIT team provides relevant customer-centric technology and information services that are fit-for-purpose and affordable

Our 2014 – 2017 Vision & Mission: Aligned to “Smart Capital” Our Vision: To enable our customers to deliver services sooner, simpler, smarter Our Mission: The BIT team provides relevant customer-centric technology and information services that are fit-for-purpose and affordable

To enable our customers to deliver services sooner, simpler, smarter on-demand accessible adaptable shared Our 8 Drivers Our 8 Drivers Our BIT Drivers and Priorities 08 01 accessible The criticality of greater access to information when making business decisions Demand from our customers - both internal & external – to provide more services faster and with flexibility adaptable The breadth of Council operations is significant, as is the diversity of customer groups with whom we interact. Business Information and Technology (BIT) exists to enable and support our business units and partners, and the customers that use the Council’s Services to achieve their desired outcomes. To do this we have five core services: Ensuring our services are delivered effectively Ensuring our information is available and accessible services continue to evolve to meet user demands Ensuring our infrastructure and support is always on and ready Ensuring signficant programmes are delivered successfully We continue to strive to improve what we do and how we do it. To realise our goal, we are guided by the following drivers and priorities: 07 02 shared The desire to use information to recognise & capitalise on new opportunities for Wellington stakeholders Becoming trusted information providers Meeting stakeholder needs through effective service provision Increased adoption by technology companies of demand & capability- as-a- service-based models on-demand To enable our customers to deliver services sooner, simpler, smarter 03 06 Equipping stakeholders with the right tools & services Seeking opportunities to simplify and scale what we do The changing way in which our users & customers want to connect to our services The need to explore and assess regionalisation opportunities Greater focus and priority on business efficiency & productivity gains Our obligation to rate-payers & service- users to deliver better value for money 05 04 August 2014

business engagement model Our BIT 2014-17 Initiatives Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105 on-demand initiatives business engagement model and practice- Improving the way we engage and interact with the business development & embedding of change and project management practice – Improving the way we manage and embed change across our programmes of work service catalogue, SLA and KPI development & dashboard assessment - Improving the way we manage, assess and provide visibility into the services we deliver shared initiatives master data strategy – Improving the way we manage where our data is, how it is used and accessed so we can better use what we have (Project Odyssey) EDRMS deployment – Improving the way we store & archive, access and share our content (Project TROVE) provision of data on-line to stakeholders – Improving the way stakeholders beyond WCC’s-walls access information that help the Wellington economy grow (Project Odyssey) regional IT infrastructure sharing – sharing the ICT infrastructure across the region (Project SIIP) Use of Analytics – improving the way we use location and intelligence data (Project Odyssey) business engagement model adaptable initiatives Odyssey - Improving our core systems to provide better customer service, improved business efficiency, and better regional positioning for a lower total cost integration strategy – designing and establishing standardised solutions which enable integration between our major systems – including those of our key partners and external stakeholders. people capability model – ensuring we have the right capacity and capability in BIT to support WCC into the future savings programme – establishing and managing a benefits realisation programme which tracks and reports savings associated with BIT accessible initiatives workplace mobility strategy and roll-out service channel strategy – optimising the way in which we deliver our services to customers (Target Operating Model design) desktop refresh – updating all our enterprise desktop standard and refreshing our PCs to Windows 7 (Project Desktop Refresh) identity and access management – establishing standards and policies and architecture for identity and access management digitisation – the digitisation of our archives and local authority records enterprise digital platform sharing – sharing the enterprise and digital platform across the region (Project SiteCore) August 2014

Our BIT 2014-17 Projects (as mapped to our Drivers) Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105 1 2 3 4 5 6 7 8 master data strategy – Improving the way we manage where our data is, how it is used and accessed so we can better use what we have (Project Odyssey) EDRMS deployment – Improving the way we store & archive, access and share our content (Project TROVE) provision of data on-line to stakeholders – Improving the way external stakeholders access information that help the Wellington economy grow (Project Odyssey) regional IT infrastructure sharing – sharing the ICT infrastructure across the region (Project SIIP) Use of Analytics – improving the way we use location and intelligence data workplace mobility strategy and roll-out service channel strategy – optimising the way in which we deliver our services to customers (Target Service Delivery Model design) desktop refresh – updating all our enterprise desktop standard and refreshing our PCs to Windows 7 (Project Desktop Refresh) identity and access management – establishing standards and policies and architecture for identity and access management digitisation – the digitisation of our archives and public records enterprise digital platform sharing – sharing the enterprise and digital platform across the region (Project SiteCore) business engagement model and practice- Improving the way we engage and interact with the business development & embedding of change and project management practice – Improving the way we manage and embed change service catalogue, SLA and KPI development & dashboard assessment - Improving the way we manage, assess and provide visibility of BIT services Core systems replacement - Improving our core systems to provide improved customer service, business efficiency, and positioning for regional opps (Project Odyssey) integration strategy – establishing standardised solutions that enable integration between our major systems (internally and externally) people capability model – ensuring we have the right capacity and capability in BIT to support WCC into the future savings programme – establishing and managing a benefits realisation programme which tracks and reports savings associated with BIT August 2014

Our BIT 2014-17 Work-stream Plan Guided by our drivers and priorities we have a number of key initiatives planned across 2014 and 2105 Q4 2014 Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q2 2017 service delivery desktop refresh workplace mobility strategy and roll-out service channel strategy identity and access management core systems Core systems replacement integration strategy use of Analytics master data strategy data & information EDRMS deployment digitisation provision of data on-line to stakeholders BIT capability BIT service Management BIT savings programme BIT/business engagement model people capability model change and project management practice development regional infrastructure regional IT infrastructure sharing enterprise digital platform sharing August 2014