DELIVERY STATUS CODES & SHIPMENT MOVEMENTS INFORMATION Contact Center Management

Upon delivery house closed & no representative to receive shipment Delivery Status Codes DEL If shipments received by Ultimate Consignee DELIVERED NID Consignee/Recipient could not present any valid I.D. NO VALID I.D. RTA In any reason the consignee refuses to receive the item REFUSE TO ACCEPT CLO Upon delivery house closed & no representative to receive shipment HOUSE CLOSED Authorized representative receives the shipment in absence of Ultimate Consignee REP RELEASE to REPRESENTATIVE

OUT CONSIGNEE OUT REL CONSIGNEE NOT KNOWN INC INCORRECT ADDRESS HOL Consignee is not in the delivery premises upon delivery OUT CONSIGNEE OUT REL Consignee relocated to a known address RELOCATE to KNOWN ADDRESS MOV No advice from consignee regarding the new location MOVED to UNKNOWN ADDRESS Consignee unknown at the given address CNK CONSIGNEE NOT KNOWN INC Address declared does not exist INCORRECT ADDRESS HOL Announced holidays HOLIDAY & LIMITED DELIVERY

FOR FORTUITOUS EVENT NON DELIVERY OUT of DELIVERY ZONE Could not act the delivery due to nature and God forbidden circumstances FORTUITOUS EVENT NON Failed to attempt the delivery NON DELIVERY Not within LBC delivery zone ODZ OUT of DELIVERY ZONE PIK Pick-up transactions picked-up at branch/hub PICK-UP at BRANCH Still not a successful delivery after the 2nd attempt; Pick-up: Not picked-up by consignee PEN PENDING TRN Shipments for pick-up transferred to Outlying Branch TRANSFER for PICK-UP

LATE ARRIVAL at DESTINATION Late arrival of the shipments w/in TAT and could not anymore effect the delivery LATE ARRIVAL at DESTINATION MIS Shipments forwarded to wrong destination MISROUTED Address declared is incomplete ICT INCOMPLETE ADDRESS OFC Upon delivery the office is closed and nobody will receive the shipment OFFICE CLOSED RTS - delivered Shipments delivered to Shipper RETURN to SHIPPER - DELIVERED

For Outright RTO/Requested by ORIGIN RETURN to ORIGIN Return to Hangar-Pending Dept., this is for the 15 Days Pendency Period only RTM RETURN to MANILA This is the status use for transfer of shipments due to: Misrouted, request of Origin or Destination TRD Transfer to Other Destination WITH COLLECTION: No release of shipment due to No Payment received from Consignee PEN-NP PEN – NO PAYMENT Requested by Consignee to postponed the delivery on the current date RPD REQUEST FOR POSTPONE DELIVERY

ESTIMATED VESSEL DEPARTURE ACCEPTED AT CONTAINER STUFFING ESTIMATED VESSEL DEPARTURE ESTIMATED DEPARTURE TRANSHIPMENT PORT ACTUAL ARRIVAL TRANSHIPMENT PORT ESTIMATED ARRIVAL TRANSHIPMENT PORT ACTUAL VESSEL DEPARTURE ACTUAL DEPARTURE TRANSHIPMENT PORT ESTIMATED ARRIVAL MANILA INTERNATIONAL PORT ACTUAL ARRIVAL MANILA INTERNATIONAL PORT RECEIVED AT LBC MANILA WAREHOUSE OUT FOR DELIVERY RECEIVED AT FORWARDED TO

SHIPMENT MOVEMENTS INFORMATION ACCEPTED AT The shipment has been scanned-in at Origin or acceptance branch.

SHIPMENT MOVEMENTS INFORMATION DATE OF LOADING / CONTAINER STUFFING Cargo date of loading from acceptance branch.

SHIPMENT MOVEMENTS INFORMATION SAILING ESTIMATED TIME OF DEPARTURE / ESTIMATED VESSEL DEPARTURE Date at which the shipment is expected to depart or also called expected time of departure.

SHIPMENT MOVEMENTS INFORMATION ACTUAL VESSEL DEPARTURE Actual date when the vessel left the country origin.

SHIPMENT MOVEMENTS INFORMATION ESTIMATED ARRIVAL TRANSHIPMENT PORT Expected date at which connecting vessel will arrive at the connecting port before proceeding to Manila because there is no direct voyage going to Philippines.

SHIPMENT MOVEMENTS INFORMATION ACTUAL ARRIVAL TRANSHIPMENT PORT Actual date when the vessel arrived at the connecting port.

SHIPMENT MOVEMENTS INFORMATION 7. ESTIMATED DEPARTURE TRANSHIPMENT PORT Expected date of departure of the connecting vessel going to Manila port.

SHIPMENT MOVEMENTS INFORMATION ACTUAL DEPARTURE TRANSHIPMENT PORT Actual date when the vessel departed from the connecting port going to Manila port.

SHIPMENT MOVEMENTS INFORMATION 9. ESTIMATED ARRIVAL MANILA INTERNATIONAL PORT Date at which the shipment is expected to arrive or also called the expected time of arrival in Manila port.

SHIPMENT MOVEMENTS INFORMATION ACTUAL ARRIVAL MANILA INTERNATIONAL PORT Actual date of arrival of the vessel in Manila Port. Take note: It will still undergo Customs checking and will not be forwarded yet to LBC.

SHIPMENT MOVEMENTS INFORMATION RECEIVED AT LBC MANILA WAREHOUSE The shipment has reached the LBC Manila Warehouse. It means that the package should be forwarded to the destination team based on the SLA.

SHIPMENT MOVEMENTS INFORMATION 12. FORWARDED TO The shipment has left its location and is on its way to the destination.

SHIPMENT MOVEMENTS INFORMATION RECEIVED AT The shipment has reached the destination. For Balikbayan Box – it means the box is already in our delivery hub and is subject for delivery based on the turnaround time upon forwarding by the Warehouse. MM - 3 to 5 days LUZON - 5 to 7 days VIS/MIN - 10 to 15 days

SHIPMENT MOVEMENTS INFORMATION OUT FOR DELIVERY This is the shipment’s last stop/status before delivery. It has reached the destination which means that the package should be delivered on the scheduled delivery date.

The shipment has been scanned-in at Origin or acceptance branch HOW TO READ TRACK & TRACE / DASHBOARD Team Scan-in Exchange Scan-In Exchange Scan-Out Delivery Status The shipment has been scanned-in at Origin or acceptance branch

scanned-in at acceptance branch HOW TO READ TRACK & TRACE / DASHBOARD scanned-in at acceptance branch Delivery Status Exchange Scan-Out Exchange Scan-In Team Scan-in

HOW TO READ TRACK & TRACE / DASHBOARD Loading of cargo inside the container vessel left the country origin scanned-in at country origin vessel arrived at the connecting port. Date at which the shipment is expected to depart vessel departed from the connecting port going to Manila port.

HOW TO READ TRACK & TRACE / DASHBOARD vessel departed from the connecting port going to Manila port. arrival of the vessel in Manila Port. where cargo is unloaded from vessel.

HOW TO READ TRACK & TRACE / DASHBOARD Will undergo Customs checking and will not be forwarded yet to LBC It means that the package should be forwarded to the destination The shipment has left its location and is on its way to the destination means that the package should be delivered on the scheduled delivery date The shipment has reached the destination

Consignee successfully encashed the transaction HOW TO READ TRACK & TRACE / DASHBOARD Consignee successfully encashed the transaction

HOW TO READ TRACK & TRACE / DASHBOARD Ready for pick-up

Reports the arrival of shipment at a SCS courier HOW TO READ TRACK & TRACE / DASHBOARD Reports the arrival of shipment at a SCS courier

loading of cargo inside the container HOW TO READ TRACK & TRACE / DASHBOARD loading of cargo inside the container

HOW TO READ TRACK & TRACE / DASHBOARD

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