ATS Service Assurance Suite presentation

NEED HELP? At the end of the day, transforming of how IT delivers services to business Hardware, Operating systems and application owners is very difficult and requires complex technology. Re-tooling the IT Personnel, not just skills, but their approach to IT as well as completely rebuilding many IT processes, vendors engagement model and service level agreements (SLA) are challenges. Many companies are reaching out experts for help and ATS have proven records on these areas of expertise ready from day one to help companies navigate these difficulties of transformations.. Managing a data center carries a lot of weight. When even a momentary disruption can have major repercussions, you need a partner you can trust. That’s where ATS coming in to play. We can help with data center planning and data center services for total data center optimizations.

NEED HELP? Continued ATS can assist you during the early phases of construction with consulting, planning, engineering, site selection, Software vendors and Hardware vendors. We can also support you with continuous commissioning, documentation, training, and planning for future expansions. Our data center consulting experience can help you every step of the way.  We offer a comprehensive portfolio of data center solutions and services that can be tailored to meet your needs today, while positioning you to grow and address tomorrow’s challenges. Backed by ATS data center strategy, our solutions are implemented and supported by a ATS next to your door in ethiopia office near you that is dedicated to keeping you up and running 24/7.

What are the Benefits using ATS as your IT service provider? To improve ICT systems connectivity's and reduce the number of unnecessary Data unavailability/ Data loss (DU/DL) events that are caused due to Firmware, Bios, microcode and OS patch incompatibility or mismatch issues. ATS Makes sure that all vendors Firmware's, Bios, Microcode's and OS patch's are kept up to date and are accessible to the customer IT team members through shared folder repository. Depending on the contract, ATS will monthly, quarterly, or annually review the hardware and Software inventory, SW release notes and outline the SLA’s and special terms to meet conditions.

Infrastructure Management and Control What is a maximum uptime IT environment? A healthy IT environment keeps customer business running with out interruption. The company’s IT systems performance is to the expected level. Failure is a rare phenomenon. Avoid data lose (DL) and Data Unavailability (DU). How do we have a sustainable and maximum uptime IT environment? A maximum uptime IT environment can be sustained if a company follows the industry standard IT policies, and procedure ATS provides.

What does a system failure mean to your company? Access to Vital Disk Subsystem is lost or partially lost Production will be critically impacted Hardware down or Significant Degradation with a loss of access to system or production data, business will be disrupted. Significant Performance and/or Degradation Production critically impacted. Performance slowdown creating severe impact to customer Causing lose of access to customer application

What does a system failure mean to your company? Continued. Significant Data Loss has occurred Production Data unavailable/Data Loss (DU/DL) Potential for elongated data recovery involving multiple teams Other Considerations Multiple Support teams engaged without a single owner. Waste of customer’s time. Hardware issue causing loss of redundancy , endangering customer environment

ATS Lifecycle Model to prevent failure 1-Proactive Failure Prevention A company needs to have an IT policy to proactively prevent failure of the IT environment by performing a well organized procedure offered by ATS. Collect a health check reports from devices Analyze the health check reports to identify existing, and predictive failures. Prevent the potential failures before they lead to business interruption, and data loses.

ATS Lifecycle Model to prevent failure 2-Compatibility and Supportability Do companies know every system in their environment is supported to carry its day to day activities, and compatible to work with other systems? ATS helps your company to make sure devices are supported by the vendors agreements and compatible to function without disastrous failures. ATS helps prepare Compatibility Matrices for the systems to stay functional. ATS closely works with the OEM to make sure client systems are operational for business continuity. Example of a compatibility Metrix

ATS Lifecycle Model to prevent failure 3.Software Maintenance, and Upgrade In order systems to stay healthy and operational, the software they are running from needs to be to the target level, and compatible to other integrated systems. Example- for a windows server to access its disks from a SAN storage, the windows operating system, and its adapters driver level MUST be compatible with the SAN storage firmware level. What happens if the two devices are not compatible? There could be intermittent business interruption. Failure of applications to retrieve data or write data on the disks. The above results in data lose, and failure that leads to long ours outage. Recovery of business can be costly.

ATS Provides Solution to keep you running How does ATS help your business to keep running? ATS team’s decades of experience in the area liberates your mind from the fear of the unknown. Our comprehensive, and detailed health check of your systems prevent possible disastrous situations. 3. We create a complex Metrix to make your systems compatible. 4. We define a target upgrade level of the OS, Drivers, and Firmware of devices so that your business will not have interruption, or un-expected critical failure.