Partner Smart Assist Service Cisco Services Access Management Self Registration Process August 2016 Partner Smart Assist Enablement Training – Global

Cisco Services Access Management Self Registration Process This presentation provides an overview of the registration process to self-register for access to Cisco Services Access Management.

Cisco Services Access Management Tool Self Registration Process

Landing Page Focused on Smart Net Total Care Registration

Send Verification Email to User Verify Profile Contract# S/N # Request Forwarded To Existing DA DA Success Automated Onboarding (EF API) Request Submitted for Manual Onboarding Become Delegated Administrator Verify Email Confirm Email Verification Page Scenario 2: User Company does not have registered Delegated Administrator SNTC Overview Scenario 1: User Company has Delegated Administrator Send Email to DA Send Email to User Send Verification Email to User Send Request for Manual Onboarding User Validated User Not Validated User Choose ”None of the Above” Send Welcome Email to User Don’t forget to verify you have a valid & active CCO ID! Do you have a valid & updated CCO ID? Update profile here https://tools.cisco.com/RPF/profile/profile_management.do https://tools.cisco.com/RPF/profile/profile_management.do

Overview Page

Enter a Valid Contract # S/N #

Scenarios Delegated Administrator is registered for the user company Delegated Administrator is not registered for the user company

Scenario 1: Delegated Administrator is registered for the user company

Request submitted to the current Delegated Administrator

Email 1: Sent to the current Delegated Administrator

Email 2: Sent to the Registering User

Scenario 2: Delegated Administrator is not registered for the user company

User will choose the best option that represents the scope of authority User can click back to enter additional contract# & S/N#

Verify user email

Click on link provided in the email

Email successfully verified

User Registration Successful

Email: Welcome to Smart Net Total Care

Request forwarded to Cisco Agent for manual onboarding

Emails from Cisco Service Access Management tool

Email 1# Delegated Administrator

Email 2# Customer Admin Role

If your customer hasn’t set up their Cisco Services Access Management entry, it will be impossible to generate the collector entitlement certificate. If your customer has not provided you with CBR Access, you will not be able to access their data in the Smart Services Connection Portal.

Smart Net Total Care Toolkit Cisco Services Access Management tool Smart Net Total Care Portal (Smart Services Connection) New Smart Net Total Care Interface Introduction Video Customer eLearning Smart Net Total Care How-to Videos on YouTube Smart Net Total Care Service Description Smart Net Total Care Community (best viewed in Firefox or Chrome) Smart Net Total Care Smart Edge Webinar Series To obtain a Cisco CCO ID

Partner Smart Assist Service Resources Cisco Community – Partner Smart Assist Resource Library Partner Smart Assist Service Overview Presentation for Partners Partner Smart Assist Service At A Glance for Partners Partner Smart Assist Service FAQs for Partners Partner Smart Assist Service Quoting & Ordering Tip Sheet for Partners Partner Smart Assist Service Training Brochure Partner Smart Assist Service Welcome Kit Partner Smart Assist Service Training Schedule and Registration