Pilipinas Shell Petroleum Corp Supply Chain Resilience (Fuels Supply Chain)

Shell Philippines Fuels Supply Chain Overview Crude Supply Manufacturing Fuels Supply & Distribution Customers Wholesalers Retail Stations Marine transport Road transport Refining and Blending (Batangas Refinery) Storage Facilities Power & Industrial Shipping Aviation Our Challenges… >500 trucks >900 drivers >30 chartered vessels 2 MR Import Facilities >22 terminals >1,200 customers More than: 22 Storage Sites 30 Marine Tankers 300 Road Tankers 13M Kms yearly 1,000 customers

Building a Resilient Supply Chain Building Resilience starts with a ROBUST AND AGILE SUPPLY CHAIN before a Disaster strikes Supply Disruption Capability-Building Recovery Get the Basics Right Fast Response, Quality Execution People Assets Processes People Assets Processes NO HARM TO PEOPLE AND ENVIRONMENT Robust and Agile Supply Chain Resilient Supply Chain CONTINUOUS IMPROVEMENT 3 Follow the approve lifting plan

Robust and Agile Supply Chain Get the Basics Right Building Capability Emergency Prep Pre-Incident Plans Route Hazard Mapping Drills Assurance Self and independent Network Planning Alternative distribution Access to Shell Regional Network Disaster risk management and hazard mapping. Regional cooperation Business continuity management International Standards for vessels, terminals, trucks Asset Management System Tank, Pipeline, Jetty Integrity Preventive Maintenance Best practice policy Critical infrastructure protection /inter- modalism. Supply Disruption Certification to perform Critical Tasks: Emergency Response Asset Maintenance, Product Handling, etc Drills including industry & government Share information Human resource and capacity management PEOPLE ASSETS PROCESSES SIRE, IACS, double-hull for vessels API, ASME, DEP for terminals Shell Global Vehicle Standard APEC 7 Principles

Resilient Supply Chain – After a Disaster Fast Response, Quality Execution Recovery Supply Disruption PEOPLE ASSETS PROCESSES Emergency Response Plan Incident Command System Incident Commander Emergency Response Team Fire Fighting Systems Oil Spill Equipment Emergency Response Crisis Management Team Management Duty Officer Waterborne Industry Spill Equipment Crisis Management Plan Partnerships with Private Companies/NGO Crisis Management Alternate Supply Points Local/Regional Transporters Contingency Plans Supply Chain Playbook Business Continuity Team Business Continuity

Look Back – Typhoon Haiyan Devastation in Tacloban Day 11: Day 30: Look Back – Typhoon Haiyan Devastation in Tacloban Day 0: Yolanda hits Tacloban No Power, Communications No Transportation Day 5: First SHELL Tanker Truck arrives in Tacloban (supply restored) Learning after Typhoon Haiyan: Improve Communication Building Reinforcements Improve Local Government tie-ups Strategic stockpiles Partnerships with Private sector on Relief & Recovery, Rehab Working with local communities to help rebuild/repair the damages Day 11: Shell Depot basic operations restored; 50% of Shell Retail Stations already operational Learnings 1. communications 2. emergency evacuation and staging areas Day 30: Shell Depot Fully Functional 6

Preparedness and Resiliency Disaster Preparedness, Relief & REHAB- PARTNERS through PILIPINAS SHELL FOUNDATION INC (psfi) or MALAMPAYA FOUNDATION INC (MFI) Preparedness and Resiliency Relief & Recovery Rehabilitation San Antonio Formation & Enhancement Center (SAFEC) Phil Business for Social Progress & Pinoy Relief Fund Corporate Network for Disaster Response Network Foundations: ABS CBN-DZMM TLC GMA Kapuso ABC Alagang Kapatid Tacloban City Rescue Unit Jesse M. Robredo Foundation (JMRF) DepEd Phil Red Cross City Disaster Risk Reduction Management Office National Bookstore Foundation Phil Army, Padul-ong Tulong Samar, Province of Leyte, World Health Organization, Lifeline Asia Marine, Starlite Ferries, MIS Maritime LGUs/Provincial Gus International Organization for Migration Phill Disaster Recovery Foundation Impact Foundation Catholic Relief Services Intl Container Terminal Svcs Inc & Phil Ports Authority Manila Observatory Habitat for Humanity Gawad Kalinga Weather Phils Stiftung Solarenergie Foundation Bagong Araw Resettlement Credit Coop of Tacloban (BARCCO)- Tentative Fundlife Phil Institute of Petroleum