Paul Ross, Information Specialist, SCIE Delivering diversity: evidence underpinning LGBT programmes on Social Care TV Paul Ross, Information Specialist, SCIE

Diversity: Be Involved “Diversity: the art of thinking independently together” (Malcolm Stevenson Forbes) Diversity: Be Involved

Overview Demonstrate how the SCTV platform enabled the information professional to embed specialist skills and knowledge Lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgender people’ - additional resources & in-house processes To inspire future work by the profession within diversity & online resource In this session I will provide an overview of the lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgender people’ in relation to the construction of the additional resources I will demonstrate how the platforms format (SCTV) enabled the information professional to embed specialist skills and knowledge within a dynamic form of multi-media representation Finally I will discuss the positive gains found in our approach and the implications and benefits this has for wider use within information, training and education

Amid changing scenery... “ICT is everywhere changing our lives. It has changed the expectations that we bring to public services, and has the potential to transform our relationship with them and the effectiveness with which they meet our needs. ICT is critical to unlocking the efficiency gains required to deliver high quality public services at a time of fiscal restraint.”(2020 Public Services Trust, 2010)

Diversity <Information> LGBT “As a profession, librarianship draws many people who wish to connect users to information by, in part, identifying critical information resources, in structuring users on ways to find the information they seek, and advancing user information and technology literacy” (Paul T Jaeger, 2010) “Prejudice requires special information needs” (Charles R Fikar, 2004)

‘Identify and spread knowledge about good practice’ ‘Social Care TV brings to life the work and lives of people involved in all aspects of the social care sector, through a series of short films and links to multi-media and e-learning resources’ The social care institute for excellence mission is to identify and spread knowledge about good practice

Social Care TV Input film on SCTV

What we already knew .... Research into health (particularly mental health) and social care provision for LGBT people in the UK suggests that there is an urgent need to develop, more sensitive statutory services, to acknowledge specialist support organisations and to address staff education & training needs (Ross 2010; Cant 2009; EHRC 2009; Pennant, Bayliss & Meads 2009; Carr 2008; Browne 2007; NIMHE 2007).

Information Opportunities Part of the commissioning group Identified the need for ‘additional resources’ to signpost best practice and other organisations resources A ‘test set’ to represent the need for specialist information input and to highlight our service within SCIE

Information Challenges Evidence specific to service user experience Free online resources Copyright & Quality assurance Approx 10 additional resources Selection criteria Changes in legislation & updating materials A variety of new ways of working had to be devised in order to validate and qualify the information;

LGBT Involvement 5 LGT individuals experiences of social care & health 3 Practitioners evidence on the experiences 2 LG staff members in the commissioning group & 6 did not disclose sexuality 1 B as subject expert & information specialist

Selection challenges User experience Key Messages Audience Resource Type Topics

Resource collection 1000 sources screened; Google, online databases, LGBT specific organisations and LGBT networks. 100 ‘other resources’ selected; best practice, general guidance, reports, legislation and websites. 19 from SCIE. Links to Social Care Online Creation of ‘Older LGBT people’ within key resources on Social Care Online

Key themes Isolation & exclusion Challenging stereotypes & assumptions Training needs Dignity Discrimination Coming out – Secure & confident

Impact Agreed that the information team would selected 10 key resources for all future SCTV programmes BBC Radio 4: My story – Glad to grey? Moving Forward training manual – Salford University Creation of IDeA Community of practice: (LGBT) Sexuality in Health & Social Care Diversity in Health & Care: It should down to luck – training for good practice with LGBT people

Back to the beginning Diversity: the art of thinking independently together Diversity: Be Involved ROGERS STORY >>>>>>>>>>>>>>>>>>>>>>>

Rogers Story Social Care TV: Working with lesbian, gay, bisexual and transgendered people - older people and residential care: Roger's story http://www.scie.org.uk/socialcaretv/video-player.asp?guid=CACAAE12-7375-429A-9D9A-1D28E29E65BD

More Info.... Visit – http://www.scie-socialcareonline.org.uk/profile.asp?guid=2cfdc060-2f6c-4d8a-9bda-69f5f0c7a63d