Understanding Existing Process

Understand Phase Confirm scope and boundaries Map existing process understanding Measure process performance Determine root cause Identify improvement priorities Implement early wins

Aliran Proses CEO Marketing Operation Finance/ Admin Customer Request Order Fulfillment

Understand Phase The objective is to understand, not just to build an “as-is” model The model will be a tool and communication device Concentrate on what actually happens in the process

Confirm scope & boundaries Start with process architecture diagram, produced in the architect and align phase Identify the relationships among business processes, technologies, human resources, and business strategy.

Mapping existing process IGOE’s (input, Guide, Output & Enabler) process modelling, flowchart, IDEF0, ASME Focus on process flow and the objects being transformed in the process Start from the outcomes of the process and work backward

Mapping … Decompose the process into component subprocessess (a maximum of eight) Matrices of interaction between data and process can be used

IGOE or swim lane process model

Flowchart Mulai/ selesai Tugas / aktivitas Titik keputusan Aliran

IDEF0 (International Definition) Kebijakan perusahaan, hukum dll Pengendalian Output Produk Informasi dll Input Material Informasi dll Proses SDM Sistem Sarana dll Mekanisme

Standar ASME (American Society of Mechanical Engineers) Operation Indicates the main steps in a process – we use 2 types; one for value-adding and one for non value-adding steps V Inspection Indicates a check on quality or quantity Steps V Time Comment Steps A Transport Indicates movement of people, materials, paper, information, etc Steps B Steps C Steps D Indicates a temporary storage, delay or hold-up between consecutive operations Steps E Delay Steps F Steps G Storage Indicates a controlled storage, such a filing, which is not a delay