Company Presentation

Summary Profile Strategy Portfolio Delivery Models Ecosystem Experiences 2

Company profile: key points System Integrator and Professional Services provider Highly skilled technical Group with more than 90 engineers certified in the fields of data, voice, storage and security Focused on innovation, training and certification Coverage of many territories with directly employed people 24x7 NOC with full ITIL-based processes and procedures Customer training department CISCO Certified Silver Partner Certified by Ministero delle Comunicazioni as “Installatore Certificato di Primo Grado” UNI EN ISO 9001:2008 Certified 3

Company profile: labs facilities Located in Milan and globally accessible through the Company VPN Based on multiple technology in order to cover a broad range of cases Used mainly for POC, troubleshooting and testing activities More than 500 k€ in equipments value

Company profile: people One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications. The policies of Alascom Services in regards to personnel are the following. Use internal personnel for almost all of the Services delivered Continuous training Invest in certifications as a key quality indicator of the training process

Company profile: coverage Pescara Bologna Cagliari Torino Milano Udine Napoli Roma Siena Trani Catania France Austria Germany Switzerland Balkan Arab Countries North, West, Central Africa South America Partners: CA, CT, BT

Strategy: new markets National market increasing using flexibility and high quality against rigidity and complexity International market significant improvement in emerging and growing market: Middle East, Central Africa, East Europe, through strong local partnership and increasing vendors relationship 7

Portfolio: solutions Networking Wireless Integration and Convergence Security Infrastructures and NAC solutions Video Surveillance and IPTV Mobility and Unified Communication RFID and tracing solutions Mobile payment and NFC technology Health solutions Contact Center and CTI Data Center & Cloud Computing OSS & BSS 8

Portfolio: services Consulting and Professional Services Design and Implementation Operation and Maintenance Remote Services Managed Services Red Badge Services Training Services Business Process Transformation System Integration 9

Delivery models: System Integrator Feasibility Studies Project Management Provision of Equipment Implementation Site Surveys Assessments Vulnerability Tests Field Engineering Network Monitoring Help Desk Services Remote Management System Integration Maintenance On-Site Outsourcing IMAC Services Consultancies Cost-Value Analysis Training Cabling Systems Installation System Control Network Installation Data Center 10

Delivery models: Services Support Services Integration Services Design of Network Maintenance Ticket Management Installation Management Network Operation Center & Helpdesk SLA Management First Level Technical Support Technical Outsourcing Carrier Management & Troubleshooting System Engineer & Experts Solution & Detail Design Remote Support Survey & Audit Installation & Configuration Documentation & Reports Remote Diagnostic Phone Support to the Field Engineers Second Level Support for Help Desk Fault Replication Field Service Engineers (FSE) SLA Response On Site Maintenance Failure Diagnostic Failure Recovery Reverse Logistics Customer sign off Territories Coverage Installation On Site Project Execution Site Surveys 11

Ecosystem Partnerships per Technology Router: Cisco, Juniper Switch (L2, L3): Cisco, Enterasys, Hp, Brocade, Moxa Dslam: Alcatel, Cisco Security: Cisco, Juniper, Checkpoint, Stonesoft WIFI: Cisco, Meru Networks, Alvarion, Aruba VOIP: Cisco, Avaya, Shoretel Balancer: F5, Cisco, Brocade, Riverbed IPTV: Cisco Appl. BW control: Allot Mobility: Shoretel, Cisco, Comdasys Transport Networks: Cisco, Ericsson, Nokia Siemens Video surveillance: SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix 12

Supported Vendors

main Experiences Communication Service Providers NGN and Core Networks Banking Contact Center & Managed Services Chemical & Petroleum IPTV & Data Center Travel &Transportation Converged Communication Hospitality Networking and NFC Technology Health Mobility and RFID Technology 14

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