The Crystal Collection & Chevan Hospitality We Manage, Operate and Market boutique hotels and guesthouses in key locations offering differentiated services and facilities. A truly value driven and service orientated company. To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Our Mission To be the preferred choice of service provider to the hospitality industry as a Collection and provide cost effective and value added services. To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Our Services A Collection of Boutique Hotels serviced through: Management Services – Encompassing strategies and plans; Management agreements; operational budgets; cost control mechanisms; operating standards and other consultative interventions. Sales and Marketing - Focused, measurable and results driven national sales representation to corporate properties in key locations. Hospitality Benefits – Ranging from an Online booking tools, procurement deals, human resource assistance and selected discounts with our preferred client program. To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Our 6 Business Principals Customers - Without customers the hospitality industry would not exist. Our core focus is therefore our primary income source. Product differentiation - Through product and service differentiation the Crystal collection is able to offer unique destinations, services and facilities. Pricing - Every service and member believes in providing a value product. Prices are structured to allow best fit. Selling - At every contact a potential sale could occur. Crystal is committed to always maximising returns for our clients, guests and members Delivery/distribution - We aim to keep it simple, up to date, relevant and timeous. High levels of efficiency and low wastage are key components of Crystals work ethic. Support - Customers , clients and members. Mutual support creates mutual respect and growth. To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Our Hotels Africanos Country Estate (Addo- Eastern Cape) Victoria & Alfred Guesthouse and Conference Centre (Port Elizabeth) Hotel 64 on Gordon (Morningside Durban KZN) The George Hotel ( Lagos Nigeria) To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Website quick links www.crystalcollection.co.za www.Africanos.co.za www.victoriaandalfred.co.za www.thegeorgelagos.com To view this presentation, first, turn up your volume and second, launch the self-running slide show.

What we do…. MANAGEMENT Full Management contracts Business Plan compilation Market analysis Sales and Marketing plan & Activity compilation Budget analysis or compilation Budget reviews Food and beverage COS Menu pricing Management contract review Management / executive chaperone Training review Standard operating procedure assistance Online yield management What we do…. MANAGEMENT To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Strategic Marketing and sales We also do….. Strategic Marketing and sales Direct FACE TO FACE (Personalised) marketing in the form of sales presentations and brochure distribution to the corporates and agents etc Monthly Database/Report Client quick Reference Guide Competitive rate analysis Web Site Listing and channel management News e-flyers and direct mailers Website booking platforms and inter phases Focus on building sustainable relationships To view this presentation, first, turn up your volume and second, launch the self-running slide show.

Designing of e-flyers, marketing material and websites Arranging advertising/ PR activities i.e. radio interviews, radio / newspaper / magazine advertising and sponsorships /gifts etc. Social Media E stats - an online statistical data reflecting occupancies, trends etc. Recruitment Training Quarterly newsletter - industry based Procurement Specials Legal Advice on HR We do even more… Extras To view this presentation, first, turn up your volume and second, launch the self-running slide show.