Rhetorical Situation Audience: Simon Beaulieau (Owner), Iqbal Rasul (Manager), Jose Decaney (Evening Manager) Purpose: To propose purchasing a new router, installing it in a new location, and upgrading the wireless internet plan at Tim Horton’s 2177 Context: A monthly staff meeting at Tim Horton’s 2177

Making the Case for Improved Connectivity at Tim Hortons 2177 A Proposal by Nick Letkeman

Objective of this Presentation To propose that Tim Horton’s 2177 upgrade the connectivity and internet speed in order to: Increase Employee Productivity Speed up Employee Training Increase Customer Satisfaction Improve Customer Retention

Outline The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions?

1. The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? 1.1 Current Situation 1.2 Impact to the Customer 1.3 Impact to the Employees 1.4 Criteria of an Ideal Solution

1.1 Current Situation The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Wireless internet availability does not fully cover all parts of the store Many Daily tasks require internet access to be completed “Free WiFi” is advertised, but not fully provided

1.1 Current Situation – Connectivity Map The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions?

1.1 Current Situation – Why? The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Outdated Router: Linksys WRT54GL V1.1 (2005) Poor Location: In the office Budget Plan: Bell Fibe15

1.2 Impact to the Customer The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Many customers use this location as a Work Space Informal survey conducted form Oct-Nov 50% of surveyed customers said that “Free WiFi” was a determining factor 89% of these customers rated the Internet Connection as “Poor” 80% said they would be more likely to visit again if Internet was better Customer Satisfaction is being negatively impacted Received an average of 2.9 complaints per day for month of October, 2016

1.3 Impact to the Employees The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Bakers and Supervisors have many daily tasks that must be completed using Ipads connected to the wireless internet Tasks are taking too long, or being skipped entirely Production Sheets Waste Management Temperature Logs Hourly Inspections Employee Training is taking far too long Only four hours of video to watch Usually takes over eight hours

1.4 Criteria of an Ideal Solution The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Cost Effective Easy/Fast Implementation Stable Fast and Secure Internet Constraint: Tim Horton’s Head Office must approve any proposed changes

2. New Router, New Location, New Internet Plan The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? 2.1 The Solution 2.2 Implementation 2.3 Cost 2.4 Features and Benefits

2.1 The Solution The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Purchase RV320 Dual Gigabit WAN VPN Router from Cisco Small Business Strong signal Supports 3/4G internet dongle: Automatic switching Built in Content Blocker Install the RV320 router in a central location Allows for proper signal distribution Upgrade internet plan to Bell fibe50 Fast, secure, and stable internet

2.2 Implementation The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? Phase 1: Purchase RV320 Router from Cisco Small Business Can be completed at any time Phase 2: Install new Router in Central Location Hire local technician (snappytech.com) Can be completed in less than two hours. Phase 3: Upgrade to Bell Fibe50 Contact Bell Canada, set install date for same day as Router Installation Can be completed in approx. one hour.

2.3 Cost The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions?   Model/Service Cost(CAD) New Router RVA320 Dual Gigabit WAN VPN Router (Cisco Systems) $199.99 (With 20% rebate) (newegg.com) Installation of Router Local Ottawa Computer Technician (Snappytech.com) $189.99 (+tax) High Speed Internet Plan Fibe50 Internet Plan (Bell Canada) $79.99/Month + $49.99 One time Activation Fee + $129.99 One time Modem Rental - $129.99 Rebate Cost (For First year) $1581.85 (including tax)

2.4 Features and Benefits - Router Cisco Small Business RVA320 Dual Gigabit WAN VPN Router Feature Benefit Web Filtering Allows filtering of over 27 Billion URLS. Any inappropriate or malicious URLs can be blocked from access. Low Cost Only 199.99, with a 189.99 installation fee for technician Quick installation Easy to use wizard-based configuration tool will allow technician to install and configure the router within two-hour timeframe. Dual USB Ports Supporting 3G/4G Modem A 3G or 4G modem can be installed in one of the USB ports to allow for a backup internet connection. The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions?

2.4 Features and Benefits – Bell Fibe50 Bell Fibe50 Highspeed Internet Plan Feature Benefit Fast Download/Upload Speeds Minimum Download Speed of 46mbps, with most customers receiving the full 50mbps. Minimum Upload speed of 1.9mbsps, with most customers receiving 7.5mbps. Large Monthly Usage With 250Gb of monthly usage, customers and staff would have more then enough capacity to use their smartphones, tablets, and computers while at Tim Hortons for personal and business use. The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions?

3. Conclusion The Problem with Poor Connectivity New Router, New Location, New Internet Plan Conclusion Questions? New Router, in a new location, and upgraded internet connection will improve daily operations: Customer Satisfaction and retention will result in increased sales Employee productivity will be greatly improved Employee training costs can be minimized Employee morale will be improved

4. Questions Thank you for your time!