Development of airport - important factors Allan Nõmmik

Airport Design implementation of airport design and construction projects are challenged to find methods or strategies that optimize the value, without risk of cost overruns, schedule delay or project quality. appropriate programme delivery strategy will influence the final outcome and the measurable success or shortcomings at completion.

From the angle of the individual airport, this should: ● provide an appropriate risk-return structure; ● secure and enhance the quality of what is on offer; ● reflect the competence of the airport itself.

Airport City To meet the growing demands on capacity, safety and security, airports need to make huge and above-all ongoing investments in their infrastructure. the necessary income is limited by the restrictions on charges imposed by the regulatory bodies Airports can no longer rely on aviation as their only source of revenue the future of a business complex at an airport depends on the airport’s own capabilities as a hub of transportation

Competitive advantages 1) capabilities as a hub of transportation 2) networking with the various forms of transportation; passenger transport is concerned, rapid connections 3) land for development, specific market attractiveness and unique selling point 4) cachment area (km, population, GDP) 5) the performance quality of the airport concerned

Wayfinding for airport Way finding is directly associated with improved customer experience and level of service at airports cost: least expensive to most expensive; time: short-term solutions versus longterm solutions; benefit: the level of improvement each change will yield (productive).

Solutions Reactive approach. A key step in analysing a customer complaint is to determine the true nature of the problem. Proactive approach Are the signs in the correct location? Can they be reused? Do they need to be replaced? Can they be relocated? Do they need to be removed? Are any signs missing and a new sign needed?

Terminals Customer expectancy: The customer, in this case a passenger, expects to find their way through the airport, so they will be looking for the information that will guide them to the correct terminal, ticket counter, gate, etc. Information overload: Information overload is exactly what it sounds like too much information on one sign and/or too many signs in a given area Consequences: The violation of customer expectancies and information overload inside the terminal can result in lost and confused passengers with the risk of a missed flight.

Parking Parking is now one of the largest sources of unencumbered revenue for airports as well as one of the largest sources of customer complaints. Parking signage must provide wayfinding for the driver (eg inside the vehicle) and pedestrian (outside the vehicle) within the same environment. With both motorists and pedestrians competing for the same space, reducing confusion and maintaining safety is paramount.

Literature DAVID LIND, Integrated project delivery for building new airport facilities. AIRPORT MANAGEMENT VOL. 4, NO. 1, 14–22 OCTOBER–DECEMBER 2009 PETER POUNGIAS, Airport city developments: An airport investor’s perspective, AIRPORT MANAGEMENT VOL. 4, NO. 1, 14–22 OCTOBER–DECEMBER 2009 JIM HARDING, How to tell if your airport has a wayfinding problem, AIRPORT MANAGEMENT VOL. 6, NO. 3, 231–242 SUMMER 2012