Co-designing technology tools for informal learning – in healthcare SMEs Dr Micky Kerr Leeds Institute of Medical Education m.p.kerr@leeds.ac.uk Rose Dewey NHS Bradford Districts Clinical Commissioning Group rosemary.dewey@bradford.nhs.uk

Today’s Presentation … Learning Layers Project Healthcare Context Co-production Help-Seeking Service > Confer Tool Conclusions & Key Messages

Learning Layers The general project objective is to scale-up informal learning technologies in SME clusters to create meaningful learning opportunities and thereby improve sustained competitiveness of individuals, SMEs and the cluster as a whole.  http://learning-layers.eu/about-layers/

Learning Layers Project Consortium Project Coordination Technology Research Scaling Partners Regional Application Clusters Healthcare – Leeds Construction & Building – Bremen Technology Partners

Learning Layers in Healthcare GP Practices Healthcare Networks Focus on developing technology to enhance multi-professional, informal workplace learning in healthcare SMEs

Co-production in Learning Layers To produce in collaboration and partnership with others Co-design Coalition Co-evaluation

Coalition Challenges Activities Outcomes Cross-disciplinary, cross-industry international consortium Different drivers, interests, and priorities Activities Whole consortium meetings – work and social activities Creating focussed workgroups and small teams Multi-modal communication and collaboration Putting people out of their comfort zone Outcomes Learning about and understand perspective of others Building relationships and trust

Co-Design (1) Challenges Activities Outcomes Complexity of primary care and healthcare networks Multi-disciplinary healthcare professionals Activities Multi-method, iterative approaches Flexible, dynamic planning and design of workshops Outcomes Development of local champions and gatekeepers Identifying and addressing real-world, relevant problems Understanding and empathy around work and learning in context

Co-Design (2) User Centred & Iterative Process Relevant Work Practices Co-design meetings and workshops Targeted stakeholder events Relevant Work Practices Task-based and problem-solving exercises Think-aloud and cognitive walkthroughs Current and future application scenarios

Help Seeking Service Help-Seeking Service Example Learning Challenges Help / Support Seeking for Practice Managers & Nurses Inter-organisational networks Trusted advice & reliable resources Sharing experiences & guidance Co-design meetings and workshops To explore networking tools (e.g. LinkedIn; early prototypes) Attitudes and use of social media Storyboard and prototypes Co-design sessions around relevant scenarios Testing by the design team using role play GP Practices

Help Seeking Service > Confer Interests Practice-demand (bridging between face to face meetings, keep tasks on focus and moving forward, offer easy, early engagement in collaborative work) Research interest (hybrid social networks, scaffolding for networked learning, progressive inquiry model) Confer Tool Supports Easy collection of ideas from F2F discussion Structuring (scaffolding) of collaborative task for working groups Discussion throughout Support for early development of ideas prior to formal writing Support working groups - focus, flow, discussion, consensus

Confer Tool Confer: Supports working groups, maintains focus and flow of work, structuring task, supporting discussion, reaching consensus

Co-Evaluation Healthcare pilot studies (3-4 months using tools) GP Practice Federations (x2) Academic Health Sciences Network (AHSN) Health Education England (HEE) Workgroup Current activities Using tools within Learning Layers project team Initial training workshops and focus groups Email and telephone support On-going pilot group feedback

Our journey Collaborative working within the consortium team and with healthcare professional end-users Dynamic co-design to inform theory and practice Lead to a co-produced solution – co-design + evaluation

Best practice? Co-production with NHS staff Collaboration Difficulty: staff time to get involved in the project Any tool must really solve a real problem – time-saving, better than the current state of play Users must be able to see a benefit So many initiatives in the NHS – users want to have confidence that the tool will be worth their time investment to even learn Even taking this into account it’s difficult to get them to find the time – fighting fires