Client Onboarding April 2017 Francis de Briey Client Engage - Objectway Financial Software April 2017 Francis de Briey Lead Business Analyst CRM

TABLE OF CONTENTS Introduction to Client Onboarding Process Overview Client Engage TABLE OF CONTENTS Introduction to Client Onboarding Process Overview Onboarding in Client Engage Demo in Client Engage

Contact / Organisation Client Onboarding : Definition Client Onboarding is the process of Bringing In  a new Customer having decided to join the financial institution. The context of onboarding the “Melia Family” Contact / Organisation Mr. Melia Mrs. Melia Daughter Son Melia Corporation Onboarding (Contract) Portfolio Mr. Melia Pfolio 1 Primary The Melia Family Pfolio 5 Pfolio 6 Pfolio 7 Mr. & Mrs. Melia Pfolio 2 Pfolio 3 Joint Melia Corp. Pfolio 8 Primary Beneficiary Mrs. Melia Pfolio 4 Primary

Onboarding Application Prospect Details Service Selection Client Identification Source of Funds & Wealth Risk Appetite Investment Objective(s) Name Address Telephone N° Email address Initial Amount Service Level: XO, Advisory, Discretionary Service: Stockbroking, ISA Individual(s): - Identity - Address - Birth & Nat. - Legal Info - Tax Info - Bank details Organisation: - Identity - Contact info Initial Contribution Employment Annual Income Dividends Assessment of Attitude to Risk Retirement School fees Holidays Income Onboarding Documents Optional Steps

Onboarding : Process Overview User Sign-Up Service Selection Application Information Submit Application Risk Assessment Connectus CE : Optional Steps Investment Objectives APPLICATION Identity Check   Bank Details Check Legal Address Check Sanction / Pep Lists Check Addr. Conf Code Check CE  AML Checks via LexisNexis VALIDATION Client Initial Setup Final Activation CE-BO ACTIVATION (STP or Manual) Layered, explain local solution UI Components (map, tiles, timeline, treeview, tabs) Business Processes (emphasize entities standard) Middleware mapping based on externals for BO communication Context passing for PFP and eXimius

Onboarding : Application Information (1) Overview Layered, explain local solution UI Components (map, tiles, timeline, treeview, tabs) Business Processes (emphasize entities standard) Middleware mapping based on externals for BO communication Context passing for PFP and eXimius

Onboarding : Application Information (2) Overview Layered, explain local solution UI Components (map, tiles, timeline, treeview, tabs) Business Processes (emphasize entities standard) Middleware mapping based on externals for BO communication Context passing for PFP and eXimius

Client Onboarding in Wealth-In-One Overview In Wealth In One (WIO): Conectus acts as Web Portal to Client Engage CE centralizes the monitoring of all Onboardings (Online/Offline) CE performs Extended Data Validation (including AML checks) before activation CE sends real-time the Onboarding to the Back Office (Front-to-Back integration) CE organises the Client communication: SMS, Conectus secure messages, Conectus notifications,..

Client Engage User Interface Onboarding In Client Engage Customised End User Experience Configurable Input & Validation Business Process Flows to guide the Onboarding process Centralized Log of Business Validations executed Automated/Manual Submission of Onboardings to the Back Office

Onboardings Monitoring Onboarding In Client Engage Single Point of Entry for the monitoring of all Onboardings

Customised End User Experience Onboarding In Client Engage Customised CRM Business Process Flows

Onboarding User Experience in CE Onboarding In Client Engage 2 « Ways » to onboard in CE: Drill-Down : Start the Onboarding process then onboard each Member individually Bottom-Up : Start the onboarding of the Primary Member then move to the Onboarding process Primary Member : Jonas Wauters

Configurable Input & Validation Onboarding In Client Engage Input controlled by Business Process Flow Specific Validation for onboarding Member Type Primary Member, Director, Settlor of Trust .. Primary Member / Joint Member Specific validation for : Primary Member / Joint Member Director Specific validation for : Directors Trust Settlor Specific validation for : Trust Settlor

Configurable Validation Onboarding In Client Engage Configurable Validation Member Type Data Verification Functions Confirmation Code Check AML Checks Onboarding Notifications Onboarding Reminders Primary Member Joint Member Identity Address Contact Info Birth Nationality Legal Info Tax Info Employer Bank Details Suitability YES Director NO To be defined Trust Settlor … etc …

Configurable Validation : Waterfall approach Onboarding In Client Engage Onboarding Validation (per Input Flow Type) Member Validation (per Member Type) Primary/Joint Director Settlor Trustee Signatory Other Data Verification Identity Address Contact Info Birth Nationality Legal Tax Suitability AML Check (per Member Type) Score Card based (using AML Lexis Nexis setup) Activation Onboarding is sent to Back Office for Service Activation

Centralised Log of “Validation Messages” Onboarding In Client Engage

Let’s delve into Onboarding in Client Engage ! Demo Time Onboarding In Client Engage Let’s delve into Onboarding in Client Engage !