Water Services Trust Fund Field Monitors Training Workshop WSTF-Funded Projects: WSTF Support, Expectations of our Stakeholders and Responsibilities of the Water Service Providers

Support provided by the WSTF Types of support provided by the WSTF: Financial support (funding or pro-poor projects) Technical support through the services provided by the Field Monitors Technical support through the Toolkit for Urban Water Supply Projects & the Toolkit for Urban Sanitation Projects Support provided through the WSTF Help Desk Support through MajiData, the database which covers all (planned and unplanned) low income urban areas Support through the exchange of best practices and the development & adaptation of new technical supply options

Support provided by the WSTF WSTF Support during project implementation: Capacity backup in engineering, social and financial fields through Field Monitors and WSTF staff Review of project scope (engineering, social and financial) and approval of the same Timely release of project funds Provision of guidelines on project implementation, reporting and accountability Arbitrate in case of conflict between WSPs and Field Monitors Provide direction in consultation with other stakeholders on issues adversely affecting project implementation Facilitate external audit of the projects in collaboration with the WSPs and WSBs

Expectations of the WSTF and other Stakeholders The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs: Overall project management: Make qualified staff available for project implementation Participate in the Project Task Team Support- and cooperate with the Field Monitors Timely and accurate reporting (to the WSB and the WSTF) on project progress and challenges faced Coordinate main project activities with the WSB

Expectations of the WSTF and other Stakeholders The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs: Project Implementation (Financial issues): Transparent procurement procedures & practices Transparency during the awarding of contracts Proper management & use of funds and accountability Immediate reporting on irregularities Ensure (during project operation phase) a collection efficiency of 95% or higher in project area Aim to cover all O&M costs in project area Responsible use of project savings

Expectations of the WSTF and other Stakeholders The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs: Project Implementation (Technical issues): Ensure the quality of technical works ! Ensure that sufficient quantities of water reach the project area Ensure proper maintenance & repair of project infrastructure Provide water of good quality Prevent vandalism of project infrastructure Guarantee that all connections in the project area are legal & metered

Expectations of the WSTF and other Stakeholders The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs: Project Implementation (Social issues): Provide sufficient attention to the land issue! (>> sign MoU) Ensure the quality of the accompanying measures! Aim to have residents participate in all phases of the project Be aware of potential tensions & conflicts in the project area Do not give in to existing cartels and other informal providers Ensure that tariffs are approved by the Regulator Establish a strong and lasting presence in the low income areas Provide a good service and customer care

Thank You Let us succeed together!