agileADLM concept / offer Our agileADLM Concept, Solutions and Offering aim at understanding and solving how to manage, make and maintain Software Products (programs & portfolios) and support end users in a way that is as agile, transparent, traceable and effective as possible – with the help of Atlassian toolset. www.ambientia.net

Project and Portfolio Management Task Management (Business processes) agileADLM IT Service Management Knowledge Management SW Development (SCM) Project and Portfolio Management Task Management (Business processes) Five Solution areas (5 pillars). www.ambientia.net

Big picture / Disciplines / Methods agileADLM Big picture / Disciplines / Methods Solutions Tools Four Tiers/levels Platform www.ambientia.net

Big picture / Disciplines / Methods agileADLM Tasks ITSM KM SW dev PPM Platform Tools (Atlassian) Solutions Big picture / Disciplines / Methods agileADLM offer. www.ambientia.net

Big picture / Disciplines / Methods agileADLM ITSM KM SW dev PPM Task Big picture / Disciplines / Methods SAFE | Scrum | Kanban | DevOps | ITIL | Waterfall | CMMI | Iterative | RUP | Marketing | Lean | HR | Finance | Legal | Operations | Sales | BizDevOps | etc Solutions Tools (Atlassian) Platform www.ambientia.net

agileADLM Solutions ITSM KM SW dev PPM Task Big picture / Disciplines / Methods Solutions ServiceDesk Helpdesk Asset Management CMDB Customer Portal Self ServiceDesk etc Doc management Intranet Extranet Team Info Sharing Knowledge bases IM Customer Portals Development guides etc Agile Development CI/CD src Version Man Coding practices Artifacts Man Test Automation Code review etc Project Management Portfolio Management Capacity Management Account Management Requirement Man Test Management etc Marketing HR Finance Legal Operations Sales etc <- User Management / Identity and access management -> Tools (Atlassian) Platform www.ambientia.net

Big picture / Disciplines / Methods agileADLM ITSM KM SW dev PPM Task Big picture / Disciplines / Methods Solutions Tools JIRA Servicedesk Insight Confluence Confluence HipChat JIRA Software Bitbucket Bamboo Fisheye Crucible SourceTree Confluence JIRA Software JIRA Portfolio Confluence JIRA Core Platform www.ambientia.net

agileADLM Platform ITSM KM SW dev PPM Task Big picture / Disciplines / Methods Solutions Tools Platform Linux / MySQL / PostgreSQL / Apache / VMWare / JAVA Atlassian Cloud / Ambientia Cloud / 3rd party servers / Own Servers www.ambientia.net

Big picture / Disciplines / methods agileADLM ITSM KM SW dev PPM Task Big picture / Disciplines / methods Solutions Tools (Atlassian) Platform www.ambientia.net

Tools | Atlassian www.ambientia.net

tools – atlassian toolset agile | transparency | traceability | effective organisation | way of work | tool configurations | tools | platform tools – atlassian toolset Jira Core | Software | Service Desk Plan, track, service Confluence Create & collaberate HipChat Group Chat and IM Built for Teams Bitbucket Git Repository Management for Enterprise Teams Bamboo Continuous integration, deployment, and release management Fisheye Search, monitor, and track your Subversion repositories Crucible Find bugs and improve code quality through peer code review Clover Java and Groovy code coverage SourceTree Free Git and Mercurial desktop client for Mac or Windows Crowd Identity management for users, web apps and directory servers IDE Connector Stay in your IDE, stay in the flow jira | jira-agile | zephyr | tempo | servicedesk | portfolio | confluence | refinedwiki | gliffy | team calendars | stash | bamboo | fisheye | crowd | sourcetree | hipchat www.ambientia.net

- add-ons and Atlassian marketplace agile | transparency | traceability | effective organisation | way of work | tool configurations | tools | platform tools - atlassian - add-ons and Atlassian marketplace Find, try, and buy add-ons for Atlassian products The Atlassian Marketplace is a platform for Atlassian customers to discover, try (90 days evaluation period) , buy, and manage add-ons for their applications. Additionally, it offers third-party vendors the ability to market, distribute, and license their add-ons to Atlassian's customer base. Currently 2138 add-ons and counting - 1185 free, 865 paid via atlassian, 88 paid via vendor Jira-Agile adds Agile project management to any JIRA projects Service Desk JIRA Service Desk combines an intuitive experience with powerful SLA management and real time reporting Tempo Timesheets brings you flexible time tracking, resource planning and business intelligence seamlessly to your JIRA Zefyr All your testing inside JIRA. Zephyr for JIRA augments JIRA capabilities with cost-effective and sophisticated test management Capture enables everyone to easily contribute high quality, actionable feedback Portfolio Connect strategic goals to development reality. Refinedwiki design and skin confluence, make it user friendly, structure content, customize dashboards and turn your wiki into an Intranet Team Calendars Align people, projects, and events - Confluence Team Calendars connects Confluence and JIRA like never before Gliffy Diagrams Made Easy: Quickly create and collaborate on professional diagrams Image Slider Display multiple images or content in a simple and nice looking image slider Questions Share knowledge and find answers with internal Q&A User profiles Make your profile personal, find colleagues and experts, visualize organization charts etc jira | jira-agile | zephyr | tempo | servicedesk | portfolio | confluence | refinedwiki | gliffy | team calendars | stash | bamboo | fisheye | crowd | sourcetree | hipchat

JIRA Service Desk, a leader in service desk software Gartnerin vuosittaisessa ADLM vertailussa on selkeä kolmen kärki ja atlassian työkalusetti on yksi johtavista Microsoftin ja IBM:n työkalusettien kanssa. G2 Crowd Grid vertailun perusteella JIRA on ykkönen myös ServiceDesk alueella. ITIL-ready service desk Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management. www.ambientia.net

Top 3 reasons why customers choose JIRA Service Desk Easy to use and set up Clean, intuitive portal that makes it easy for customers to ask for help 1 Integrates with JIRA Software You already love using JIRA Software? Connect developers with IT by integrating JIRA Service Desk with JIRA Software 2 Adapts to your needs Software so flexible, that we support any resolution, escalation, or change process you might dream up. 3 www.ambientia.net

JIRA Service Desk features Queues – customizable and editable JQL-based queues for managing team’s work Customizable workflows – create your own workflows Customer Portal – simple and intuitive customer interface SLA – Flexible and customisable metrics Customer users – no need for JIRA licenses Real time Reporting – visual, real-time reports, customizable with JQL Automation – automate those repetative tasks JIRA Service Desk + Confluence Knowledge Base -> Self Service Desk Dev and IT, better together If your dev teams already use JIRA Software, connect IT tickets to their backlog for fast issue resolution across teams Mobile usage – report requests by mobile www.ambientia.net

Asset Management Insight Manage your assets with great visualizations Enterprise Asset Management - Manage & control your assets in JIRA - Automate asset updates - Powerful integrations and open API’s Manage your assets with great visualizations Respond faster and make better decisions - Increase governance and reduce operational risk - Improve asset utilization with proactive asset management Access Insight assets from the custom field The Insight custom field gives you access to the asset structure in Insight. Drill down the object types to find the object that you want to associate your JIRA issue to. Beautiful integration with JIRA Service Desk The asset catalogue should be a natural part of the Service Desk functionality in JIRA! Integrate Insight with JIRA Service Desk to enable asset selection in the customer portal. www.ambientia.net

This is not about tools. This is about methods and way of work This is not about tools. This is about methods and way of work. And how you implement those methods to your tools! www.ambientia.net

Questions? Comments? Criticism?

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