Patient Self-Service Solutions

Empowering humanity through transformative technology 170+ healthcare systems $52 MM in development 20+ 3rd party integrations 5000+ kiosks deployed Over 20 million end user interactions 125 patents Established 1999 Privately funded 150,000+ hours community service

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Patient Self-Service Success Stories

Veterans Administration Improve the patient experience Reduce time patients spend waiting in line Increase 3rd party insurance revenue Staff enhanced awareness of Patient Flow Business Drivers Deployed check-in for scheduled and walk-in appointments to 152 Medical Center and 708 Outpatient Centers Integrated with EMR, Real-time interaction Clinical and administrative questionnaires Forms Generation, Management Solution Highlights Average check in time reduced from 10 to 2.5 minutes 4 million demographic updates; 7% flagged with incorrect insurance Increased staff efficiency by 30% 110% ROI in 2 year payback period Business Outcome

Sharp Healthcare Business Drivers Solution Highlights Business Outcome Increase the Patient Experience Press Ganey Scores Use Palm Vein authentication to insure patient identification Collect current and past due balances in advance of check in Business Drivers On site patient self check in Installed Palm Vein authentication solution with camera Integration to Ge Centricity enterprise system Solution Highlights Up to 10% Patient Satisfaction score increase Expansion to 14 Clinics with total of 39 Kiosk Decreased patient fraud due to Palm Vein and picture camera Collections of 1.5M in twelve month period with over $500,000 in past due balances Business Outcome

Northwestern Medicine Manage Patient Flow Offload routine tasks reducing administrative burdens Revenue Cycle Improvements Establish market leadership with new technology Business Drivers On-Line Pre-Registration with On-Premise Kiosk check-in Eligibility and Liability Check Pre and Post Service collection reminders Integration with Cerner Millennium Solution Highlights Collection before service rendered for large Self Pay population Update patient demographics to current information $4M + collected via Pre and Post Service reminders in 18 months Business Outcome

Patient Self-Service Product overview

Patient Flow Management Patient Self-Service Enroll online Express Check-In Digital Clipboard Patient Flow Management Pre-Registration

Patient Self-Service Continuum On-Line Pre-Reg On-Premise Registration WayFinding Express Check-In Questionnaires/ Medical History Digital Clipboard Insurance Eligibility / Liability Payment Posted Queuing Demographics Collections POS Collections Forms Check-in Barcode Email with link WALLET Payment Processing WALLET Patient Self-Service Continuum Patient Access Patient Billing Patient Flow

Patient Access Online appointment request: Reduce phone time for staff and patients alike Preregistration for appointments: Streamline operations by automating data capture and updates Onsite check-in: See patients in the queue and prioritize service Patient satisfaction surveys: Get real-time feedback

Patient Billing Demographics Info: More accurate contact information increases collections Payment Estimates: Tell patients what their responsibility is up front Online Billpay: Reduces phone time, AR days and bad debt; more payment options increases chance of realizing payment Onsite copay collections: Capture correct copays at point of service

Patient Flow Management Summon patients: Discretely call patients to appointments with digital visual & audio cues Review patient information: Approve patient updates before they hit your source systems Direct traffic: Provide direction to patients to their appointments on time Consolidated queue: Manage multiple patient queues from one interface Alerts and Flags: Prioritize patient services based on business rules

Administrative Application Standard reports include: Visit Reasons Summary Wait Time Summary Time Spent on Kiosk Kiosk Interaction Summary Appointment Check-in Summary

Solution Architecture Patient Self-Service Solution Architecture

Solution Architecture

Patient Self-Service Platform seamless integration with legacy systems Web Services Third Party Apps Intelligent Data Exchange Agent (IDEA™) Web Services UI-Level Sample Interfaces HL7 CSV XML Modern Systems Scheduling& Registration Systems Billing Systems EMR Solution Legacy Systems

Security Vecna secures all systems in accordance with NIST Framework Solutions are audited against HIPAA, PCI regulations annually Administrative access to production systems is granted to less that 1% of employees Proven efficient in customer and third party audits/vetting, e.g.; DIACAP, RMF, AWS Corporate and associated third party certifications are current PCI_DSS P2PE SOC2 Type II ISO HIPAA (Platform Approval)

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