Team briefing 2014 Rachael McGraw, Internal Communications Manager Division of Communications and Marketing

Today we’ll look at…. What is team brief? Why we do it How it works Your role and responsibilities Making feedback count

What is team brief? Face-to-face Monthly Led by managers/supervisors In the PSS Core Brief (30%); local brief (70%) Feedback and discussion

Why do we do it? Clear and consistent corporate messages Local information Chance to meet face-to-face Reinforces your role as a manager/supervisor Two-way and feedback Don’t rely on it as your only method of communication though

How does the cascade work? Information cascades downwards Registrar delivers Core Brief to PSS SLT Registrar’s direct reports deliver Core Brief and local brief to their managers Managers/supervisors deliver team brief onwards down the management structure adding their own local brief

How does the feedback work? PSS SLT meeting receives feedback PSS Directors/HOFAs complete online feedback form each month Managers/supervisors complete paper feedback form or email feedback to their line manager Feedback works upwards

Your role and responsibilities Am I the right person to deliver it? Between 4-15 people Arrange dates and venues in advance Plan to last between 15-30 minutes Complete within five working days

Core Brief Core Brief makes up 30% You’ll receive Core Brief from your line manager Paper copies shouldn’t replace a face-to-face meeting Core Brief discussion topic each month Make Core Brief items relevant to your team

Local Brief Local Brief makes up 70% You should receive Directorate/Faculty Office brief with your Core Brief Add your own local brief too The Four P’s Progress – “How are we doing?” Policy/plans – “Where are we going?” People – “Who is involved?” Points for action – “What needs to be done?”

Local Brief - The Four P’s Progress – “How are we doing?” Results/figures New projects/products Policy/plans – “Where are we going?” Reorganisations Project updates Change in procedures People – “Who is involved?” Starters/leavers New roles and responsibilities Holidays Points for action – “What needs to be done?” Reminders Deadlines

Feedback You should be able to answer the majority of questions Record feedback either on paper form or via email for your line manager Each PSS SLT member will be asked for feedback on the discussion point via online form

Top tips Be … Prepared Clear Relevant In control You

Support Training is available at the STDU 27 January 12 February All new PSS managers/supervisors will be asked to attend Team brief guidelines on StaffNet Contact x61682 or teambriefing@manchester.ac.uk

“Leaders and managers do not have a choice whether to communicate or not. They only have a choice about how much to manage what they communicate.”   Ed Schien MIT Sloan School of Management