Introducing ONYX Professional Services

We hear customers asking for professional assistance in their shop. Customers frequently call into support wanting help to improve their workflow or color output. These tasks are not always simple to solve over the phone and often require an on-site visit to fully understand and solve their situation. We know this is a service you can and most likely already provide but resources might be a concern. Let ONYX help! Target for 2014 What we did right Grimco quote Franchise involvement Fastsigns: Americas (Grimco, Advantage Sign) Saudi Arabia EMEA (Art Systems) Asia (Spandex.AU; NeoPost), AniTech, Celmac) How WE will get there Are we doing the right things? Audience feedback!!

How can ONYX help you? Be viewed as the hero by sending in the software expert Specially trained ONYX personnel will go on- site with your customer on your behalf We can even come assist you at an open house or training event. It’s simple, sell ONYX Professional Services You get a fixed discount and ONYX does all the rest. We will even provide you customer feedback for your follow-up.

What are ONYX customers saying about our consultants? “We are nothing short of fully impressed by the ONYX consultant’s knowledge, approach, and problem solving ability to meet our training needs.  He not only explained the how but more importantly the why in calibrating our machines for quality color management, setting up quick set templates and explaining the capabilities of the ONYX software. We made the right decision investing in ONYX 11.” The Team at Sleek Regina, Canada

Introducing ONYX Professional Services ONYX consultants in are ready to go on-site with your customer for 2+ days to deliver any mix of these solutions: Installation & Workflow Assessment Color Profiling Services Color Management Training Software Training Advanced Custom Training Some customers might need just a little bit of assistance ONYX has a 2-hour web-based, cost-effective solution Consultant focuses on their specific needs Can serve as a prelude to an on-site visit

Installation and Workflow Assessment ONYX consultants have extensive industry knowledge and can help your customer implement an optimal production workflow. The consultant will make recommendations to improve the productivity. Maximize the operator’s knowledge through confidence in the workflow, helping reduce downtime. Pre-trip Assessment Evaluation of your existing systems and tools Receive recommendations for improvements in your current workflow Install and Configure Installation of ONYX software Configuration of printers and other devices Set-up of workflow modules and stations Basic Software Usage Basic printing workflow Basic cut workflow ONYX file management Color Management basics This is what an installation/workflow on-site looks like. SKU and pricing that allows for channel involvement and keeps ONYX profitable

Color Profiling Services ONYX consultant will build custom media profiles for your customer Build Custom Profiles Evaluate your color and identify which ICC profiles need to be created Create custom ICC profiles for your media on your printer Provide the staff a basic knowledge to profile on their own afterwards This is what an installation/workflow on-site looks like. SKU and pricing that allows for channel involvement and keeps ONYX profitable

Software Training Your customer can reduce downtime by developing effective problem solving skills, develop speed, efficiency, and maximize their operator’s knowledge by gaining confidence in the workflow. While this training is focused on ONYX software; the concepts taught are relevant to the understanding of RIP software and how it is used throughout the industry. Basic Software Usage Software training for Production Operators Basic Printing Workflow Basic Cut Workflow Effective File Management for maximum production Color Training Gain an understanding of ICC profiles and why they matter Use recalibration to get consistent results Maximize your color with ONYX This is what an installation/workflow on-site looks like. SKU and pricing that allows for channel involvement and keeps ONYX profitable

Color Management Training Working knowledge of how to utilize the ONYX software for color management and profiling Teach the staff how to build custom profiles and use the tools to get the right color, the first time Color Management Learn to use color management in your workflow ensuring predictable output Gain an understanding of ICC profiles and why they matter Use recalibration to get consistent results Maximize your color with ONYX How to Profile Learn to create custom ICC profiles Understand how to use a color device Overcome challenges of profiling difficult media Learn to use ONYX Media Manager This is what an installation/workflow on-site looks like. SKU and pricing that allows for channel involvement and keeps ONYX profitable

Advanced Custom Training Some customers might need just a little bit of assistance ONYX has a web-based, cost-effective solution Consultant focuses on their specific needs Can serve as a prelude to an on-site visit Your Topics Customized to what you need to know, right now. Work directly with an ONYX consultant Up to 10 participants 2-hours in length SKU and pricing that allows for channel involvement and keeps ONYX profitable

Marketing and Launch Collateral New Professional Services brochures Customizable sale sheet with comprehensive information Itemized listing of what the end-user can expect Article in The Big Picture (Jan/Feb 2014) Press Release Banner Advertisements Supplemental price list New ONYX Training website landing page on www.onyxgfx.com corporate site These tools are all available on the ONYX Partner Portal at: http://www.onygfx.com/pportal. You must be signed into myonyx to view the partner portal.

What do you order? TR-ONTRAIN2 2-Day Advanced On-Site $/€4,500 TR-ONTRAIN1 1-Day Add-On Advanced On-Site $/€1,400 Minimum purchase for on-site is 2 days, which includes travel expenses. Additional days can be purchased at the 1-Day rate. 21 day advance reservation required to avoid a 10% upcharge for travel. Resellers will receive a fixed discount of $/€500 for each 2-day on-site session sold.

How does it work? Place an order for the Professional Services off the Price List Along with the invoice, provide ONYX with the end-user contact information. There is a 21-day advance notice to avoid a 10% upcharge. ONYX consultant will contact the end-user to determine what services they need and schedule the visit. ONYX will inform you of the scheduled date so you are always in the loop with your customer. Following the on-site, the ONYX consultant will provide you with any feedback received from the end-user.

In Closing Send in the ‘software experts’ to help your customer without having to deplete your resources. Hire an ONYX consultant to conduct training at your upcoming event. Easy to order with a simple part number. All you have to do is take an order.