Annual General Meeting 27th SEPTEMBER 2008 Partha De Sarkar Chief Executive Officer

Welcome Members

HTMT Profile Leading Player: One of the largest listed BPOs in India Strong Promoter: Part of transnational Hinduja Group International Reach: Global provider of BPO services Global Presence: 75 clients, 21 centers, 6 countries Solid financial position: Networth of Rs. 736.8 crore and BVPS of Rs. 358.7 as on 31st March 2008. Accelerated financial growth: Revenues grow 139% to Rs. 673 crore PAT expands 198% to Rs. 87 Crore.

Holding Structure

HTMT – Global Leadership Partha De Sarkar CEO Anand Vora Chief Financial Officer Subramanya C Global CTO Viswanath Rao Executive VP Operations Patrick David Executive VP HR Jaideep Kapur Head – Europe & F & A world wide Murthy B N President North America Pushkar Misra President Philippines

Global Delivery – Local Path

Location wise Seats

The HTMT Edge FLEXIBILITY OF TOOLS THE CONSULTATIVE APPROACH Partnership approach to Clients for developing optimum solutions and add greater value FLEXIBILITY OF TOOLS Investments in Tools and platforms that integrate seamlessly with clients platforms STABLE & SCALABLE BUSINESS MODEL On-shore, Near shore & offshore delivery Speed of execution – track record of over 450 processes BOT, assisted build out, JV ABILITY TO PROVIDE A ‘SEEDED’ UNIT Experience in various domains enables HTMT to get projects started with minimum lead time OPTIMAL BALANCE OF AUTOMATION & PEOPLE Combination of people and technology helps to deliver operational excellence

Quality Certification BS 7799-2:2002 ISO 9001:2000 – UKAS ISO 9001:2000– ANAB SAS 70 – Type II HIPAA – Health Insurance Six Sigma Process Improvement ISO 27001 COPC - underway

Industry Recognition Top 20 ITES-BPO Companies in India 2007/08 ICT Innovation Award - 2008 Top 10 Employers for Best HR Practices Top 15 Employers for Employee Satisfaction Top 15 BPO Employer Ranked 2nd best performing Call Center Worldwide Winner “Intelligent Enterprise Award 2006 IT/ ITES” 1 of the 200 “Best under a Billion” by Forbes Asia

BPO – Market Dynamics

Market Dynamics - Global Sourcing Trends Global sourcing has become a fundamental part of almost every sourcing decision, and India is at the forefront of offshore delivery. Global sourcing market size (US bn) India’s share in the global sourcing market 100% = US $63 bn 100% = 40 23 Offshore Business Process Services Other locations 58% 65% 37% (23) 63% (40) India 42% 35% Offshore IT Services Offshore IT services Source: Everest Research Institute (2007); NASSCOM

Market Dynamics - Indian Market Overview USD billion IT & BPO REVENUE PROJECTED BPO EXPORTS 52 40 30 INDIA DOMESTIC BPO 11 8 6.0 1.5 FY 2007 FY 2008 FY 2007 FY 2008 FY 2012 FY 2007 FY 2008

The shifting BPO landscape The growth in the BPO Market has been accompanied by evolving buyer expectations Conventional Outsourcing BTO Operations and technology focus Business focus – business driven Benefits - labor arbitrage Process improvement – creates value Delivers control – manages operations Competitive advantage Executes legacy business processes Business re-alignment – manages risks Transfoms - sustained savings & value Reduces non core functions Value Spectrum TACTICAL STRATEGIC

Industry Challenges BPO suppliers will need to build scalable and global delivery models with a focus on: Integration of onsite and offshore delivery to ensure a seamless customer experience Increase offerings to customer as global rationalization of vendors occurs Provide consulting-based solutions as customer demand for value creation extends beyond simple cost arbitrage Demonstrate domain knowledge and leverage it to create innovative customer specific solutions Attract and retain high caliber talent and foster a culture of learning

Financial Performance

CAGR of 47% is higher than the industry average of 37% (Nasscom) Revenue Growth CAGR of 47% is higher than the industry average of 37% (Nasscom)

Revenue by Geography - FY 2007/08 17% Revenues well distributed across geographies – Natural Currency hedge

Revenue by Vertical - FY 2007/8 Presence in some of fastest growth verticals – Telecom, Consumer electronics, Health Insurance

3 yrs 8 yrs 20 yrs 5 yrs 4 yrs

Key per share data – Consolidated financials As on 26th sep

Track record of Dividends Note: FY2007 Dividend percentage on an annualized basis.

Shareholding Pattern

Way Forward

Way Forward - Growth Initiatives BUSINESS GROWTH INORGANIC GROWTH REVENUE GROWTH SHARE OF WALLET MARGIN GROWTH Integration of sales team to set the stage for faster organic growth Scouting for synergistic opportunities – to utilise large cash reserves Global delivery & multi lingual capabilities provide unique service offerings – will enable HTMT to command a premium Process improvement and delivery structure ensure quality control – client satisfaction to lead to more integrated order wins Building FAO, KPO, consulting capabilities to result in non-linear growth – leading to margin expansion.

FLEXIBILITY OF TOOLS THE CONSULTATIVE APPROACH STABLE & SCALABLE Partnership approach to Clients for developing optimum solutions and add greater value FLEXIBILITY OF TOOLS Investments in Tools and platforms that integrate seamlessly with clients platforms STABLE & SCALABLE BUSINESS MODEL On-shore, Near shore & offshore delivery Speed of execution – track record of over 450 processes BOT, assisted build out, JV ABILITY TO PROVIDE A ‘SEEDED’ UNIT Experience in various domains enables HTMT to get projects started with minimum lead time OPTIMAL BALANCE OF AUTOMATION & PEOPLE Combination of people and technology helps to deliver operational excellence

Thank you Thank You