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Index Company Overview Company's subsidiary Business Portfolio Our Mission Our Offerings Customer Life Cycle Management Services Customer Service Credentials Talent Acquisition & Retention Our Management Team

Company Overview 7 year old Delhi, INDIA based company 8 Million INR annual Revenue Business focus on BPO, Printing, Education and Real-estate One of the Largest privately held group firm in Delhi 24/7 state of art call center in India Nation wide offices with over 100 Employees Business model can reduce cost up to 40% Our Client base covers wide range of industries.

Company's subsidiary ZAVI BPO Solutions ZAVI Printing ZAVI Properties ZAVI Education

Business Portfolio ZAVI BPO Solutions Who we are: ZAVI BPO has an impressive portfolio of global and regional clients achieve aggressive business goals while building strong and lasting relationship with customers and clients. We are strategic sales experts who understand what it takes to make businesses successful and generate sales.We provide range of services from Tele-sales, Customer Service, Loyalty / Customer Retention and Remote Technical Support etc. At ZAVI, we focus on ethical business practices in the firm belief that treating people with respect will produce the best outcomes. We also share an optimistic outlook, emphasizing that working hard to achieve goals now will produce a brighter future.

Mission At ZAVI, we focus on ethical business practices in the firm belief that treating people with respect will produce the best outcomes. We also share an optimistic outlook, emphasizing that working hard to achieve goals now will produce a brighter future. Our Mission ZAVI’s mission is to improve the long-term financial well-being of clients, consumers and employees. Our Values Work hard to be the best Adhere to high ethical principles Communicate with respect and empathy Make a difference for our clients and community

Our Offerings Industry Verticals Telecom Internet Services Banking & Financial Retail Health care Horizontal offerings Market Research / Market Surveys Technical Support services Customer Relationship Management Customer Infrastructure Support

Customer Life Cycle Management Services Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation The following summarizes our Customer Life Cycle Management services Customer Care Presales, Shipping/Delivery queries, Warranty Entitlement Account Management Customer Acquisition and Retention, Sales Lead Management. Technical Support Level 1,2 and 3 support

Customer Service Credentials Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / Retail Call answer within 3 rings, First call resolution, Fault dictionary for speedy resolution. Partner Mentality -- 100 % engagement top to bottom rapid response to ever changing customer needs. Scalable in terms of infrastructure, manpower and processes. Solutions aligned with customer needs to achieve improved Customer Satisfaction.

Quality Consistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes. Well documented policies and processes – ISO 9001:2000 Innovation and continual improvement – integral part of our QMS framework Six Sigma methodology for continual improvement of processes and performance.

Talent Acquisition & Retention Employees makes the most integral part of ZAVI’s quality delivery mechanism. We hire best-of-industry talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive incentives schemes. ZAVI encourages inside growth for all talents to move ahead on higher label of hierarchy.  ZAVI’s work culture attracts skilled employees and empowers them with the job training. ZAVI emphasis on excellent communication skills, good team work and ability to survive in highly competitive work environment. ZAVI’s are compassionate and sensitive towards our workforce, which is obvious from our stringent policy of non-discrimination based upon race, religion, culture, gender, sexual orientation, socio-economic background and regional affiliations. 

Our Management Team Love Zain– CEO Has over 8 years of experience in Financial Services, Telecom, IT and ITes domain. Zain has worked for blue chip companies like Microsoft, HP, SAP, Aegis and R Systems International across multiple verticals and geographies. He has successfully handled sales and marketing campaigns in above companies in multiple capacities. Zain, as Chief Executive Officer of ZAVI spearheads the strategic goals of the company and is instrumental in building the company’s future roadmap. In his role, he has a clear focus on operational excellence, innovation, expansion and profitability. ZAIN is passionate about driving change and believes simplification of processes, belief in people & customer centricity is the key to success. Jagdamba P Dubey- COO An entrepreneur for the last 5 years, with a strong corporate and political background, Jagdamba started his career to work for job portals websites, family transport businesses and in his inhouse super bikes modifications center. Jagdamba has played a pivotal role in ZAVI domestic customer acquisition focus and has been instrumental in opening new industry doors for the company by getting in marquee customers. Given his expertise, he is actively involved in conducting market research & proposing consumer insight and has vast exposure in handling Direct, Channel, Corporate & Enterprise and Retail Sales Operations.

Vijay Kumar Dubey– Chief Financial Officer As the Finance Controller, Vijay is responsible for the finance & accounting function at ZAVI. His responsibilities include establishing company-wide MIS, fund management and helping build a strong platform for corporate governance. Iqbal Hussain- Chief compliance officer & Legal Advisor Iqbal is managing and overseeing all compliance issues within ZAVI. He is also accountable for taking the day to day legal responsibilities and providing legal advice that includes all the aspects of the analysis, investigation and drafting process.

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