New Feature Rollout Strategies Thomas Wilson, MPH University of Oklahoma Health Sciences Center University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Discussion Outline How do we best communicate what REDCap can do to the people who need to do it? Consortium Level Local User Level University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Consortium Level Current Process New features communicated through REDCap consortium online community Use and application demonstrated via Rob’s Corner and the Friday consortium call University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level REDCap Admin is the “keeper” of the knowledge Website notification E-mail Users REDCap Messenger Presentation/Demo “Word of Mouth” Other University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level - Website Pros Cast a wide net Detailed description of new features Complete listing Immediate Notification Announce to Potential REDCap users Cons Reliant upon users to seek out info May require follow-up to explain features University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level – E-mail Notification Pros Direct contact with users Immediate dissemination of information Quick Cons Only reaches current users Adds to REDCap admin list of duties The “flood” of reply e-mails Excludes potential REDCap users University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level – REDCap Messenger Pros Direct contact with users Immediate dissemination of information Quick Cons Version dependent Excludes “inactive” REDCap users Excludes potential REDCap users University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level – Presentation/Demo Pros Directly address users needs Control of feature explanation Cons Slow dissemination of information Time consuming University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level – “Word of Mouth” Pros Users telling other users can be very motivating Cons Slow dissemination of information Confusion about what new features actually do Missing details and features University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core

Local User Level – Discussion University of Oklahoma Health Sciences Center Biomedical and Behavioral Methodology Core