What are your favourite App’s and what would you change about them…

PSCSF Workshop Glasgow 16/03/2016 The following has been compiled following a workshop run by rol to understand what are our favourite apps, the attributes they use, what people like most about them and the things that they would change to help us understand human behaviour and to identify elements which may be used to provide better apps for local authority customers.

S health Attributes: Motion sensitive app which tracks your activity and journey’s together with monitoring vital signs. Likes: Trend information and being able to make more informed decisions Improve: Others apps do not link properly identifying if you are walking, running or riding a bike. Would like data to be shared with doctors.

Facebook Attributes: Social contact and organisation of social engagements, instant messaging Likes: Being able to create groups and events, allowing for contacts with friends from across the UK and the world. Improve: Marketing – far too much promotion of things which the site thinks I will like, or showing me things I have already purchased

Beep n Go Attributes: Store card digital wallet with geo-location identifying which store the customer is visiting. Likes: Easy access to all store cards. The app knows which shop the customer is in and makes that card available instantly. Improve: Would like to be presented with relevant special offers in the shop and be able to make payments via the app.

BBC Weather Attributes: Weather forecasting, geo-location and motion detection for outdoor activities Likes: Rider ‘sos’ which send a message to a designated contact with an alarm if an accident occurs. Improve: The message doesn’t send the location to a landline, only a web link. Would also like to see tracking of where the rider has been and activity timing.

Laterooms and trainline Attributes: Hotel bookings and travel organiser Likes: Having access to the booking information and reminders sent. Improve: E-tickets availability and a mash up of both apps where you can book all travel arrangements in one app.

Google now Attributes: Personalised tracking of use of behaviour and location tailoring information to the user Likes: Sometimes like the personalisation but can be scary. Likes the preference information which can be added by the user. Google is a trusted provider. Improve: More control over preferences and removing user history

whatsapp Attributes: Social media interaction allowing for immediate low cost contact Likes: Instant interaction and being able to see when it has been delivered or if it has been read. Improve: You can see when people are on/typing which can be frustrating to the user especially when they do not respond immediately.

Buddhify Attributes: Meditation helping to refresh the mind. Likes: Meditate when and where you like; walking, at work, at home. Improve: There have been no updates or add ons which could be purchased within the app.

IFTTT Attributes: Links different apps allowing for tracking of location, organisation of data, contacts etc. Likes: Only have to enter data once (if at all and not recorded automatically) and the app then helps to bring information together for end of year tax submission Improve: Do my tax return for me.

Sky sports Attributes: Sporting app utilising push capabilities for results and alerting of activities Likes: In the one app I can do everything I need to do when it comes to football Improve: Cannot make a bet directly from the app, and to make a bet you have to open Sky betting app. Why not have a single integrated app?

Hoot suite Attributes: Social media monitoring for a range of social media sites Likes: All social media being in one place and not having to use multiple apps Improve: No comments provided

Conclusions

Conclusion In conclusion, people want an interactive personalised app which is a social interaction platform linking a range of sporting, leisure, travel activities together with the measurement of and supporting your own physical activities and mental health.

Rol solutions ltd rol are market innovators and leaders in measuring the customer experience since 1999. We have been delivering IT based customer experience solutions to public and private sector organisations since 2006 and we now with over 70 local authorities in the UK together with over 25 councils in mainland Europe.

Public Service Monitor Our products rol GovMetric Public Service Monitor Experience Monitor Complaints Tracker Channel Shift Advisor Continuously monitor customer satisfaction & capture feedback across all of your access channels, 24/7 Continuously monitor the reputation of your organisation in the news and social media networks, 24/7 Understand the complete customer experience using targeted Mystery Shopping techniques Manage your formal complaints, compliments, comments, FOI & DPA process effectively and securely Model the financial impact of channel shift using real data from your organisation

Rol solutions ltd ROL Solutions Ltd, ROL House, Long Row, Oakham, Rutland, LE15 6LN | t. 01572 756565 | f. 01572 723489 | e. info@rol.co.uk