Missouri Department of Revenue Presents Get Legal.

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Presentation transcript:

Missouri Department of Revenue Presents Get Legal

Get Legal 2010 statistics from the Missouri State Highway Patrol indicated that over 11,000 citations were issued relating to license violations. In fiscal year 2012, the Department added 274,910 suspension and revocations to drivers’ records. Get Legal? Designed to determine if additional outreach would increase reinstatements.

Get Legal Criteria for The Chosen Ones Control Group – same criteria Eligible to reinstate for a minimum of one year Individual must have at least one active suspension, revocation or denial action Find one in every county Control Group – same criteria Swept driver license records for 7,250 individuals who had been eligible for reinstatement for a minimum period of one year. Those individuals were mailed a standardized letter in early Jan 2012. An identical control group was identified to assist in determining the success of the pilot.

Get Legal Create Standardized Letter Informed Individual of Eligibility to Reinstate Included 1-800 Number Back of the letter listed items for reinstatement

Get Legal Receiving Feedback Primary Reason for Not Yet Reinstating Lack of Money Not Aware of Suspension or Revocation Unsure of Reinstatement Requirements

Get Legal Statistics 7,250 Letters Mailed 31% Undeliverable As of May 31, 2012: 8 % Who received Letters Reinstated 4 % of Controlled Group Reinstated Receiving additional outreach nearly doubled the likelihood of reinstatement.

Get Legal As of August 31, 2012: Another sweep in December. 13% Who received Letters Reinstated 7% of Controlled Group Reinstated Another sweep in December.

Get Legal Recidivism rate Notified Group: Control Group: Single suspension or revocation – 18 Multiple suspensions or revocations – 16 Control Group: Single suspension or revocation – 16 Multiple suspensions or revocations – 9 Recidivism Rate = those who reinstated by may 31, 2012, and have since lost their driving privilege.

Get Legal 12 Driver License Bureau employees Prepared contact groups Generate letter Took calls Analyzed Data 4 Information Technology Services Division employees

Get Legal Cost – approximately $26,800 Wages Postage Miscellaneous $20,000 grant received from the Missouri Coalition for Roadway Safety.

Get Legal Phase II Send eligibility letters outside the realm of tax season. Change requirements for who receives communication. Re-mail returned notifications to newer address.

Get Legal ??’s