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CANADA MORTGAGE AND HOUSING CORPORATION EDMS Agenda CMHC Overview doccentre Services CMHC’s Publishing Initiatives Docushare Content Management Timeline CMHC’s Future IM Strategy CANADA MORTGAGE AND HOUSING CORPORATION

CMHC Overview Canada Mortgage and Housing Corporation (CMHC) is Canada’s National Housing Agency Housing Expertise and Advice Affordable Housing Innovative Financing Options Approximately 2000 employees with a presence in every province and territory

CANADA MORTGAGE AND HOUSING CORPORATION doccentre Services Creative Services – Graphics, Multimedia & Web Support Production Printing Services Distribution Services – Mail, Warehouse & Courier Call Centre Services – Reception, Programs & Conferences Information Management – Digitization & Records Management CANADA MORTGAGE AND HOUSING CORPORATION

CMHC’s Publishing Initiatives 93% of 3,400 products produced on-demand = Closure of offsite warehouse 27% Reduction internal production print volumes (2012-2013) 14% Fleet Paper Reduction (2012-2013) Migration from Print Publishing to Digital Publishing (mobile aps/PDAs) Approx. 80% of CMHC products now only available in electronic format In 2013- 7.6M web visits and over 35M page views Increase of web Content Accessibility to meet Government of Canada Standards CANADA MORTGAGE AND HOUSING CORPORATION

doccentre Content Management Timeline Electronic Document Storage OPIMS Publication Storage Catalog of Publication for Reprints Workflow Integration SAP integration with Projects BCP for Security and Accessibility Collaboration across regions and clients Archives Increasing accessibility of archived paper documents Reducing Offsite storage Integration with intelligent scanning software Life Cycle Management with Disposition Policies Future Initiatives Digital MailRoom Integration with Records Manager (OpenText Content Server) Electronic Forms Automated Process CANADA MORTGAGE AND HOUSING CORPORATION

CMHC’s Future IM Strategy A successful IM strategy means that information is being retained and disposed of based on business and legislative requirements. To do disposition would mean: IM governance established OpenText and Docushare implemented and adopted – benefits realised (other systems decommissioned) Near zero use of desktop or shared drives Storage needs flat or reducing The result is that we have a trusted repository of information that is searchable and auditable. The business outcome – less time managing information and more time analysing and using information. CANADA MORTGAGE AND HOUSING CORPORATION