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Community First Responder Handheld Communication Device

(switch on date to be confirmed) After a successful trial WAST has decided to introduce a Handheld Communication device The device is an Android smartphone With a Terrafix Application and CoPilot mapping system pre-loaded It contains a roaming SIM card enabling connection to one of the four major network providers Restricted phone numbers e.g. CFR Dispatch desk, Clinical Contact Centre Clinical desk, Wellbeing service. Automatic allocation if you are the nearest suitable resource (switch on date to be confirmed)

Application Part of the Terrafix mobile device suite Developed in collaboration with WAST & volunteers Deployed in many UK Trust areas Application customised for each service 5

Getting Started Open CoPilot app first Wait for the device to locate your GPS signal 6

Logging on Open ‘Responder’ app Press ‘Enter’ to connect to server Enter PIN for each CFR (maximum of two CFR’s) Press ‘Sign-on’ Open ‘Responder’ Explain that if your PIN is not recognized by our CCC the device will not be activated. If the PIN is already in use on a call-sign then it wont be recognized – i.e. don’t log onto your normal call-sign by phone and then try and log on to this device which has a different call-sign If the phone is lost WAST and Terrafix can lock down the phone.

The device is now plotting in your Clinical Contact Centre

Send CCC a text message with estimated finish time Sending a Message Send CCC a text message with estimated finish time Open ‘Messages’ Compose message ‘Send’ message Please keep messages short, work related, professional Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 9

Receiving an Incident View message 2. Acknowledge message (single finger tap) 2. Acknowledge message (long hold) 10

Going Mobile to Incident Press the bottom right ‘hard Key’ (return to status screen) Long press ‘Mobile’ (which is now green, Co-Pilot will automatically open) Press the bottom right hand button to return to the status screen. Press the “Mobile Button” which is set as green. It will turn red and then back to green. This informs the CCC of your current status. 11

Stand Down / Change of detail Press to view (single tap) Acknowledge message (long hold) 12

Important Safety Message ! Using mobile phones when driving: the law It is illegal to ride a motorcycle or drive using handheld phones or similar devices. The rules are the same if you are stopped at traffic lights or queuing in traffic. Important Safety Message ! Using hands-free devices when driving You can use hands-free phones, sat navs and 2-way radios when you are driving or riding. But if the police think you are distracted and not in control of your vehicle you could still get stopped and penalised.

Receiving a Message Press to view (single tap) Acknowledge message (long hold) The device can verbalise the message 14

Once you arrive at the incident Close Co-Pilot (single tap) Press ‘At Scene’ (long hold) If you need to reopen Co-Pilot 15

If you feel yourself in a ‘Dangerous / threatening situation’ You can press the ‘Emergency’ button Confirm Emergency Wait for confirmation CCC are now aware you require assistance Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 16

To revisit details Tap on ‘Details’ (single tap) Press Hard Key (bottom right of device) to return to previous page Always use ‘Clear’ (long hold) when you leave the incident (never press ‘Leaving Scene’) 17

Other Features You may make and receive phone calls You can only dial out pre-set phone numbers from ‘Contacts’ For example: CCC CFR Dispatch desk CCC Clinical desk Wellbeing 18

Change network provider Open ‘Responder’ Tap on ‘Net’ OK Select new network provider 19

Other Features You can make minor adjustments Date and time Add contacts: Recommendation – Speed dial 2 Primary CFR Dispatch desk 3 Secondary CFR Dispatch desk 4 Additional CFR Dispatch desk 5 Wellbeing (support service) 6 Care First (counselling service) 7 Clinical desk 8 ICT Help desk 20

To revisit incident details Tap 3 little stacked dots Tap on ‘Status History’ Only basic information is available, Incident number / times of statuses 21

Alter ‘Alert’ settings Tap on 3 little stacked dots from this screen 22

Signing off Duty Before ‘Signing Off’ Please ensure you first press ‘At Base’ Sign off Confirm Signing off 23

0300 1000 010 Support Normal office hours support from Trust ICT Outside of normal office hours Report any faults / issues to CCC

Any Questions Please contact your local First Responder Training department 25