Finance Committee | February 14, 2017 ANYONE WISHING TO SPEAK BEFORE THE VOTE ON ANY AGENDA ITEM MUST FILL OUT A PURPLE FORM ON THE SIGN-IN TABLE. COMMENTS WILL BE LIMITED TO THREE MINUTES. Audience Questions and Comments PERSONS WISHING TO SPEAK MUST FILL OUT A WHITE FORM, LOCATED ON THE SIGN-IN TABLE, BEFORE THE MEETING. COMMENTS WILL BE LIMITED TO THREE MINUTES.

Finance Committee | February 14, 2017 CHAIR REPORT

EXECUTIVE MANAGEMENT REPORT February 14, 2017 Justin T. Augustine, III

Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2016 through January 31, 2017 February 14, 2017

Statement of Expenses and Revenues Ferry Operations Statement of Expenses and Revenues FEBRUARY 2017 Fiscal year 2017 JANUARY Total Expenses 652,444.94 Less Fares and Credits (107,020.81) Transdev Net Billing 545,424.13   FY 2016-17 LADOTD Ferry Subsidy 2,134,772.21 Less Ferry diesel fuel provided by RTA (12,747.96) RTA Ferry Grant Revenues 54,240.00 Less RTA Grant Expenses (67,800.00) Less Transdev’s Net March 2016 Billing (545,424.13) Balance of LADOTD Subsidy 1,563,040.12

January 1, 2016 through January 31, 2017 Ferry Operations RIDERSHIP February 14, 2017 January 1, 2016 through January 31, 2017 Algiers Point/Canal Street Lower Algiers/Chalmette Date Pedestrians Scooters Total Vehicles Jan-16 37,657 30 37,687 381 22,856 23,237 *Feb-16 75,696 (1) 69 75,765 397 26,536 26,933 Mar-16 46,971 97 47,068 359 27,479 27,838 Apr-16 77,303 (2) 81 77,384 280 23,824 24,104 May-16 52,729 90 52,819 405 27,787 28,192 Jun-16 50,095 (3) 80 50,175 420 26,738 27,158 Jul-16 56,231 (3)(4) 96 56,327 360 Aug-16 34,579 93 34,672 457 27,961 28,418 Sep-16 33,717 65 468 26,440 26,908 Oct-16 49,467 84 49,462 467 26,892 27,359 Nov-16 39,490 49 39,539 321 25,570 25,891 Dec-16 38,102 47 38,149 243 22,678 22,891 Jan-17 32,274 42 32,316 281 22,553 22,834 (1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, 2016 33,733 (2) French Quarter Festival, Thursday April 7-10, 2016 (3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6) (4) July 4th Fireworks (5) Algiers Barn Fire & Concert (December 3, 2016) (6) New Year's Eve Fireworks on the River (December 31, 2016)

INFRASTRUCTURE DEPARTMENT CAPITAL PROJECTS REPORT – February, 2017

Capital Projects Update STUDY / ANALYSIS / ASSESSMENT PROJECTS: Downtown Transit Center Alternative Analysis Water Leak Mitigations (A. Philip Randolph and ENO Facilities) Algiers Park and Ride Lighting Repair Assessment (FEMA) Facility Restoration Assessment

Capital Projects Update ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION): Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line) Riverfront Streetcar Line Special Track Replacement & Tamping Repaint Riverfront Streetcar Line OCS Poles Repair St. Charles Streetcar Line OCS Poles St. Charles Streetcar Line Downtown Loop Track Pavement Replacement A. Philip Randolph Facility - New SIS Inspection Pit Napoleon Facility Renovation A. Philip Randolph Facility – Electrical Modifications UPT Bus Canopy Lighting

Capital Projects Update ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION): Ferry Project Ferry Terminal Badine St. Bus Terminal Riverfront Streetcar Upriver Connector Ferry Project – Passenger Ferry Vessels

Capital Projects Update CONSTRUCTION PROJECTS: Rampart / St. Claude Streetcar Expansion Carrollton Barn Renovation Cemeteries Transit Center Streetcar Expansion FUTURE PROJECTS UNDER EVALUATION: Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St. Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

DECEMBER 2016 FINANCIALS February 14, 2017 Ronald G. Baptiste, Jr.

PROCUREMENT REPORT February 14, 2017

Operations Report November 2016 February 14, 2017

Operations November Accidents BUS – 25 Traffic Accidents/ 10 requiring retraining 2.06 Preventable accidents per 100,000 miles STREETCAR – 19 Traffic Accidents/ 7 requiring retraining 6.38 Preventable accidents per 100,000 miles LIFT – 7 Traffic Accidents/ 1 requiring retraining 0.98 Preventable accidents per 100,000 miles

November 2016 Accident Map Report (Fixed, Streetcar, and Paratransit)

Passengers Per Revenue Hour YTD Passengers Per Revenue Hour Operations System Usage November 2016 Mode Passengers Per Revenue Hour YTD Passengers Per Revenue Hour Bus 23.80 24.20 Streetcar 39.00 43.20 Paratransit 1.90 TOTAL 24.70 25.70

On Time Performance Bus – 73.4% Streetcar - 72.8% Paratransit – 81.60% Operations On-Time Performance November 2016 62% of all lines experienced detours or service interruptions, 24 service disruptions, including 13 short-term and 6 long-term detours affected service in September. On Time Performance Bus – 73.4% Streetcar - 72.8% Paratransit – 81.60%

Call Center Statistics Operations Call Center Statistics November 2016 Average Time on Hold: 3 minute and 02 seconds Time to Close Complaint: 2.83 Average days to close 175 complaints Abandoned Calls: 16.89% JULY 2016 FIXED-ROUTE BUS   STREETCAR PARATRANSIT OTHER TOTAL COMPLAINTS 136 23 4 12 175 VALIDATED COMPLAINTS 66 11 3 84 COMMENDATIONS 2 1

Service Disruptions: 24 Lines Short Term Detours: 13 Lines Long Term Detours: 6 Lines Customer Complaints for October 2016 - Driver-Pass Up - Driver-Attitude - Driver-Running Late - Other (Complaints)

Maintenance Statistics Operations Maintenance Statistics November 2016 MAINTENANCE Highlights and Analysis:   Total number of in-service mechanical road calls for the month of November were Bus-47, Streetcar-6 and Paratransit-0. During the month of November the miles between mechanical failures system-wide were 13,159 miles.  

ADA September Highlights 25,073 Trips requested, 16,703 completed Operations November 2016 ADA September Highlights   25,073 Trips requested, 16,703 completed 96,581 Individuals paid the 40 cent reduced fare and 4,075 ADA clients rode free on Fixed Route 1,960 persons in wheelchairs rode the system 7,805 individuals places their bikes on buses There were six (6) items generated through LISTEN system this month: four complaints, once commendation, and one request for information.  

Cleaner, Smarter Transit. THE END @NewOrleansRTA

ADA Report

ID CENTER STATS Provided service to 539 individuals 242 ID cards were issued (64 Senior, 66 Medicare, 79 ADA and 33 Fixed Route Disabled) Eligibility received 120 applications, approved 89, denied 24 and mailed 51. 22 reduced fare applications were also received and processed. 91,425 individuals paid $0.40 discount fare on fixed route 3,640 ADA certified clients rode free on the fixed route. There were 1,941 wheelchair passengers, 6,906 bike riders. Five complaints file through LISTEN complaint system: 2-late driver, one-vehicle no show, operator attitude, and reckless and rude operator.

Paratransit Report December 2016 Paratransit stats:  Trips requested = 22,806 Trips Completed = 16,249 Total Passengers = 16,495 Total hours = 10,843 On-Time Performance 83.09% Trips Cancelled = 6,551 Trips Denied = 0 Active Clients = 1,148