Copy for Comms briefing – if needed.. BT Solo plans get a New Year makeover From 16 January, we’re introducing exciting new BT Solo plans. They’ve been aligned with EE mobile plans which now means customers can use their allowance to roam in the EU plus we’ve added 36 month handset plans helping customers spread their budget further. There’s lots of other great stuff plus BT Solo customers still get to benefit from discount when choosing broadband, single bill and 5 million hotspots. All of this on the UK’s fastest network.

New BT Solo Plans Launch: 16 January BTLB

BT Solo Refresh Why are our plans great for customers In a nutshell When 16 January 2017. What are we doing We’ve given our BT Solo single user handset plans a whole new makeover. We’ve aligned them with EE business handset plans to offer customers great value and to help them work at home and abroad. What’s changing We’re introducing four completely new sets of plans: Solo, Solo Extra, Solo Extra+ and Solo Value. Why they’re great for you Better benefits: Much more to offer customers with bigger and better allowances plus inclusive EU roaming on selected plans. Aligned plans: Alignment with EE mobile - #1 for SME mobile Easier upsell: More for more value will make it easier to sell higher value plans Why are our plans great for customers Why they’re great for your customers Roam like home - use allowance in EU Spread budget further with 36 month plans £5 off for taking Broadband Over 5 million BT Wifi hotspots One bill for fixed and mobile

A quick overview Solo Solo Extra Solo Extra+ Solo Value From £13 Competitive with EU Roaming Solo Extra EU Roaming, IDD and 36 month options Solo Extra+ Unlimited EU Roaming, IDD & Business Zones Solo Value Simple and affordable, selected devices Inclusive UK minutes and text Unlimited UK minutes and text Unlimited UK minutes and text Unlimited UK minutes and text Unlimited BT Wi-Fi Unlimited BT Wi-Fi Unlimited BT Wi-Fi Unlimited BT Wi-Fi Use bundle in the EU on selected plans Use your bundle in the EU Use your bundle in the EU Use your bundle in the EU 180 mins & text to EU Unlimited mins & text to EU Selected devices only From £13 Extra Speed 4G Extra Speed 4G From £23 From £13 From £38 Unlimited MMS From £66 *Only available on unlimited plans

£5 a month discount for broadband resign/new connection The detail Solo Solo Extra Solo Extra + Solo Value £28 £33 £38.00 £43.00 £48.00 £53.00 £58.00 £66.00 £90.00 £23.00 £28.00 £28.00 1GB 2GB 4GB 8GB 16GB 25GB 30GB 30GB 50GB 2GB 2GB 4GB UL UL UL UL UL UL UL UL UL UL UL UL Use your bundle in the EU Use your bundle in the EU Use your bundle in the EU Use your bundle in the EU UL minutes & text EU IDD 180 minutes & text EU IDD Extra Speed 4G Extra Speed 4G 36 month Double data Unlimited MMS in the UK Unlimited BT Wi-Fi £5 a month discount for broadband resign/new connection

£5 a month discount for broadband resign/new connection Unpublished plans Solo What are these plans all about? Our new published packages start from £23 a month but not all customers need or want to spend that much a month. We have created these low end plans for these customers. What does ‘unpublished’ mean? Basically we won’t be advertising them in any or our customer facing comms. However, they are available to all customers and will be in the pricing matrix and internal comms. Please note that the allowance for these plans is UK only £13 £18 £23 250MB 500MB 750MB 250 500 750 UK allowance only Unlimited BT Wi-Fi £5 a month discount for broadband resign/new connection

Great new handset changes too You’ll now be able to offer more handsets with an upfront fee. This was only previously available on Apple handsets but you can now offer it across the full range. Why are we doing this? This allows you to give customers more choice on their handset and plan. They may only need a small amount of data, but want a high end handset. Previously they would’ve needed to take an expensive plan to get the handset that they wanted or more than likely, they would’ve got their handset and plan from a competitor. A good example is the Samsung S7 edge: Find all the device pricing on Genie in the Pricing Matrix document Before Now Samsung Galaxy S7 edge only available from £45 and above Samsung Galaxy S7 edge available from only £13 a month with an upfront handset fee Samsung Galaxy S7 edge

Countries included for EU Roaming Countries in BT Zones 1, 1a and 2 will be eligible for inclusive calls as part of Solo, Solo Extra and Solo Extra+. Zone 1 Zone 2 Republic of Ireland Andorra French Reunion Island Monaco Austria Germany Netherlands Azores(part of Portugal) Gibraltar (part of UK) Norway Zone 1a Belgium Greece Poland Channel Islands Bulgaria Guadeloupe Portugal Isle of Man Canary Islands Hungary Romania Ceuta / Melilla (part of Spain) Iceland Saint Barthelemy Croatia Italy Saint Martin Cyprus Latvia Saint Pierre Czech Republic Liechtenstein San Marino Denmark Lithuania Slovakia Estonia Luxembourg Slovenia Finland Madeira Spain France Malta Sweden French Guiana Martinique Switzerland Vatican City

The business rules Small Business customers can move upwards at any time in their contract within the published range, however moves are restricted to once every 30 days. They cannot not move back down until the end of the minimum period Customers can only move down to a lower monthly rental plan once they are outside their minimum period Allowances do not rollover Contract end dates are not affected as a result of any tariff migrations unless completed at the same time as a handset upgrade or migration to contracted SIMO price plan. Customers can choose to migrate from a 12/24 month SIMO plan to a 24/36 Month Handset plan (in contract) at any time with their minimum period subject to credit vet Customers cannot move from Solo to SIMO within their minimum period without ETC and resign Customers can upgrade their handset and resign 90 days before the end of their minimum period. Any remaining term will be carried over No change to current Solo and SIMO out of bundle pricing By taking plans with inclusive EU data allowance customers are opting out of the €50 roaming data cap. They can choose to opt back into this cap at any time by calling customer service or at point of connection. If the customer does choose to opt into the cap, their usage in the EU will capped at 1082.43MB regardless of how much inclusive EU data they have remaining.

EU 50 Euro Cap regulatory information - you must tell customers Important As part of taking a plan with inclusive EU data, customers are automatically opted out of the regulatory €50 data cap. You must let them know what it means for them at point of connection and they must also agree to be opted out. What opting out means Data overage charges in the EU will not be capped at €50 and rest of the world will not be capped at €50 They will not receive 80% and 100% usage alerts Customers will receive notification of this in their welcome letter and sent an SMS with a link to more detail What you need to say to every customer taking a Solo plan with EU roaming: ‘By choosing a BT Business Mobile Solo plan that includes an inclusive EU data allowance, you are agreeing to be opted out of the monthly spend limit for data in our Europe Zone. And the 50 euro rest of the world monthly spend data cap. You are able to opt back in at any time. Please confirm that you are happy to opt out of the regulated Eurozone roaming rates’ How to opt back in At point of connection - simply select the Extra ‘EU Data Cap Opt In’ from the Extras list (product code DATOPT) Inlife: Customers can do this at any time by calling customer services Their data will be capped at 1082.43MB in the EU per month regardless of how much EU data they have on their plan. This is the equivalent data amount equalling €50 out of bundle usage. Data overage charges in the rest of the world will be capped at €50 They will receive usage alerts Please ensure that this is discussed with your customer and they agree to opt out / in to the data cap. Without this being agreed with your customer you are not completing a regulatory requirement necessary to close the sale. Find out more at www.bt.com/50EUROoptout

Other stuff you need to know

Available extras with BT Solo – no changes

Out of bundle charges – key A full list of out of bundle pricing can be found on the Pricelist

VoWiFi/VoLTE/Wifi on the tube We have aligned the plans as much as technically possible but there are still some differences. These are shown below: VoWiFi/VoLTE/Wifi on the tube Inclusive BT Sport Unlimited BT WiFi £5 discount with broadband/fibre Inclusive Business Zone (on Extra Plus only) Inclusive 084/087 (on Extra Plus only) Monthly rental, minutes, text and data

Key dates for your diary Jan 16th 2017 – Launch day Packages available on CMP Live on BT.com Live on SHOP & ICON Jan 30th 2017 Old plans removed from SHOP. These will remain live for 2 weeks to allow pending orders to connect. Feb 17th 2017 Old plans removed from CMP. At this point no new customers will be able to sign up to these plans

New Solo package product codes Please see attached new product codes for the new packages: