Consistent customer communications with care, compassion and commitment 2004-05-31

Development Communication The Art & Science of Human Communication applied to the speedy transformation of a country and its people from poverty to a dynamic state of economic growth, in order to achieve greater social equality and the fulfillment of the human potential 2004-05-31

Government’s Communication Messages Ensure a better life for all: Fighting poverty Providing employment opportunities 2004-05-31

Cluster Message Mandate: Ensuring a better life for all: Safety and Security Realising values of the Courts 2004-05-31

Department of Justice and Constitutional Development Mandate: Ensuring a better life for all: Access to Justice for All Transforming Justice 2004-05-31

Public Education and Communication Marketing Education on access to services 360° Customer Feedback Mechanism Perception Management 2004-05-31

Mission Justice Communication fulfils the communication needs of the Department by providing effective communication and education services, which ensure mutual understanding and learning between the Department and its many publics. 2004-05-31

Vision A centre of communication excellence, which will : effectively and efficiently serve its internal and external customers; inculcate a culture of “Ubuntu” and promote the principles of “Batho Pele” at all times and at all levels; and speak to, listen to and address the needs of the organisation and the broader SA community as a whole. 2004-05-31

PEC Structure Office of the Chief Director - Deputy Information Officer - Division on Promotion of Access to Information Public Education and Liaison Services Publications and Language Services Corporate Affairs Media Services and Ministerial Liaison Officers Office Services 2004-05-31

Achievements Database of Justice Sector Partners Public Education / Information Material Workshops / Information Sessions Vulnerable Groups Other Government Departments Labour Organisations Local Government Tertiary Institutions Schools Media 2004-05-31

Achievements Radio Slots Projects / Campaigns: Irish Aid – Citizen’s Advice Desks 16 Days of Activism on No Violence Against Women and Children Events, eg. Court Openings Exhibitions Newsletters (internal) Website Development of Promotion of Access to Information Manual for the DOJCD 2004-05-31

Achievements Assistance with the Transformation of the Judiciary, eg. Judges Symposium 2003 Towards a Small Claims Court Blueprint Ten Years Celebrations: International Judges Conference Launch of Constitutional Hill Securing and Financial Management of Donor Funds for Communication Activities, eg. Justice for All TV-series Part 4 (Switzerland R4.8 million) The Court is my Friend (DFID R1.3 million) Donor-funding totaling R13.8 million 2004-05-31

Achievements Annual Reports Department of Justice and Constitutional Development SA Law Reform Commission Judicial Service Commission Monies in Trust – Masters Business Unit Calendars Policy and other documents, eg: UN Report on the Elimination on All Forms of Racial Discrimination Child Justice Bill background document 2004-05-31

Achievements Office Services: Archival functions Management of Codified Instructions Record Management Postal matters, Messenger, Switchboard, Reproduction Services Maintenance, upgrading and translation of filing system 2004-05-31

Future for the next 12 months Aggressive and proactive marketing of departmental offerings Educate on access to services 360° Customer Feedback Mechanism Perception Management Imaging Proactive engagement with the media Intranet, Government Gateway 2004-05-31

Flagship Projects For 2003 / 2004 16 Days of Activism: 25 Nov – 10 Dec Constitutional Education Reprint of Constitution Learning Materials in 12 Official Languages (including Braille) 2004-05-31

Flagship Projects TRC Recommendations Popular / Schools’ Version of the TRC Report A first draft of the Popular Version has been completed Funding has been secured for the Schools’ Version Community Education / Outreach Domestic Violence, Maintenance, Children’s Rights, Recognition of Customary Marriages, Guardian Fund 2004-05-31

Flagship Projects “Justice Exhibits” – monthly showcasing of the successes / achievements of the Justice and Constitutional Development Department Community Development officers (NGO partnerships) Education Campaign Promotion of Access to Information Equality Legislation (Equality Courts) Administrative Justice 2004-05-31

Challenges Financial Resources Restructuring / Capacity Building 2004-05-31

THANK YOU Consistent customer communications with care, compassion and commitment 2004-05-31