HND Business Level 4 Organisational Behaviour Management: Functions and roles

Learning outcomes After completing this session learners are expected to be able to explain functions and roles of management in an organisation.

Indicative content Functions of management: planning; organising; commanding; coordinating; controlling Managerial roles: interpersonal; informational; decisional

Organisational Behaviour Table 6.1 Fayol: the principles of management Source: Adapted from Fayol, H. (1949). General and Industrial Management. Copyright Lake Publishing Company, Belmont, CA. Chapter 6 - Management and Leadership

Functions of management The functions of management include: planning organising commanding coordinating controlling

Four Functions of Management Planning Decide on organizational goals and allocate and use resources to achieve those goals Organizing Establish the rules and reporting relationships that allow people to achieve organizational goals Controlling Evaluate how well the organization is achieving goals and take action to maintain, improve, and correct performance Leading Encourage and coordinate individuals and groups so that they work toward organizational goals OB and Planning: The study of OB reveals how decisions are made in organizations and how politics and conflict affect the planning process. It shows how group decision making and biases can affect planning. OB and Organizing: OB offers guidelines on how to organize employees to make the best use of their skills and capabilities. OB and Leading: The study of different leadership methods and of how to match leadership style to the characteristics of the organization and all its components is a major concern of OB. OB and Controlling: The theories and concepts of organizational behavior allow managers to understand and accurately diagnose work situations in order to pinpoint where corrective action may be needed. 7

Organisational Behaviour Figure 6.1 Sequence of roles Chapter 6 - Management and Leadership

Organisational Behaviour Table 6.2 Mintzberg: managerial roles Source: Based on Mintzberg (1973). Chapter 6 - Management and Leadership

Organisational Behaviour Management Skills Dun & Bradstreet Technical Skills Human Skills Conceptual Skills Management Level Top Managers Middle Managers First-Line Managers Non-managers (Personnel) Chapter 6 - Management and Leadership

Organisational Behaviour Top Managers Source: T.A.Mahoney, T.H.Jerdee, & S.J.Carroll, “The Jobs Of Management” Chapter 6 - Management and Leadership

Organisational Behaviour Middle Managers Source: T.A.Mahoney, T.H.Jerdee, & S.J.Carroll, “The Jobs Of Management” Chapter 6 - Management and Leadership

Organisational Behaviour First Level Managers Source: T.A.Mahoney, T.H.Jerdee, & S.J.Carroll, “The Jobs Of Management” Chapter 6 - Management and Leadership