Nate Fleming, Researcher WEBINAR How To Engage With Services Firms On Digital Platform Projects Nate Fleming, Researcher July 14, 2016. Call in at 10:55 a.m. Eastern time

Agenda Digital transformation through platform implementation The Forrester Wave™: Digital Platform Engineering Services Key takeaways and best practices

Agenda Digital transformation through platform implementation The Forrester Wave™: Digital Platform Engineering Services Key takeaways and best practices

Software is strategic, not just an operational nice-to-have ABB acquired Ventyx and Mincom to better leverage analytics as part of its smart grid offering. Pervasive analytics/ big data USAA had 120 million mobile deposits within 18 months of introduction — 6x what it planned for. Heightened expectations around mobile Software is the brand! RATP uses a mobile app to document and crowdsource maintenance requests in minutes not days with paper. Digitization of processes Maersk has smart-enabled 9 million containers and charges a premium for guaranteed service quality. Smart products/M2M

No industry is immune to digital disruption Source: “The State Of Digital Business 2014” Forrester report

Companies engage with services firms to deal with complicated implementations

Defining a digital platform Broad range from an internet-of-things (IoT) platform to a media delivery platform Customer-facing and revenue-driving Often part of a digital transformation Leveraging information from a range of sources

Case study example Smart meter operations system for an energy management software company Omnichannel, personalized ecommerce platform

Agenda Digital transformation through platform implementation The Forrester Wave™: Digital Platform Engineering Services Key takeaways and best practices

Inclusion criteria for the DPES Wave Number of engagements building a next generation digital platform Multidimensional engineering skill sets Unified toolkit from solution design through implementation management Strong strategic vision and initiatives Significant revenue and market presence

A range of vendors target digital platforms

Vendors included in the DPES Wave

Mapping the Criteria to the Wave Graphic – Current Offering Platform implementation capabilities Agile and advanced delivery capabilities CX design capabilities Customer satisfaction Vertical focus and domain expertise Platform life-cycle ownership Value-added services Permanent onshore presence Innovation

Mapping the Criteria to the Wave Graphic – Strategy Service vision Execution road map Market approach Growth in existing accounts

Mapping the Criteria to the Wave Graphic – Market Presence DPES practice revenue Average account size

Vendors and Case Studies

Vendor spread in the Forrester Wave™ graphic Strong Performers Challengers Leaders Current Offering Weak Strategy Strong

EPAM Systems Case Study The Problem: An enterprise Canadian retailer was struggling to transition from brick and mortar to click and mortar. The Solution: The client partnered with EPAM and enlisted 200 developers to connect the inventory of their 1,700 stores on a high performance cloud infrastructure.

GlobalLogic Case Study The Problem: An internet and TV provider needed to meet their customer’s lofty expectations over content consumption on the go. The Solution: The provider partnered with GlobalLogic to build a mobile app that allowed users to watch live tv, dvr content, and control the box remotely.

Harman Connected Services Case Study The Problem: A electronic health records corporation sought a mobile platform where doctors could collaborate using patient data. The Solution: The firm partnered with Harman Connected Services to build a cloud based collaboration tool that’s been implemented by two hospitals.

HCL Technologies Case Study The Problem: A global supplier of auto systems needed talent with knowledge of industry standards for specialized development work. The Solution: HCL was able to quickly provide offshore talent who already knew industry standards and frameworks at an affordable rate.

Luxoft Case Study The Problem: Oil & Gas company was creating a lot of data from field operations, but was struggling to generate revenue using the valuable data. The Solution: Luxoft partnership led to a software tool that aggregated well operations data and allowed customer to more closely predict production at each site.

Ness SES Case Study The Problem: A multinational financial services firm needed to build out the front end & backend for a customer loyalty program, but lacked the local software talent. The Solution: Working with Ness, the firm created a platform that tracked earned and burned points, sponsor arrangements, and portal and mobile access.

Persistent Systems Case Study The Problem: This state public health organization needed one platform to aggregate health data from 13 query networks. The Solution: Partnered with Persistent to create a platform that normalizes and combines clinical data from disparate sources allowing doctors and scientists to leverage for improved patient service and research.

Agenda Digital transformation through platform implementation The Forrester Wave™: Digital Platform Engineering Services Key takeaways and best practices

Identifying staff augmentation engagements Level of buyer within the organization Motivation that drove engagement with services firm Willingness to invest the required time and money

How to go from staff augmentation to strategic Treat developers from services firm as part of your own organization. Seek services firms that will give you critical feedback and insist projects that meet their own requirements. Align strategy and business goals for the project. Look for design and capability thinking.

Bibliography The Forrester Wave™: Digital Platform Engineering Services, Q2 2016 Brief: How To Engage With Services Firms On Digital Platform Projects Upcoming Research: Maturity Assessment: Partnering with Digital Platform Engineering Services Firms (January, 2017)

Nate Fleming +1 617-613-6057 nfleming@forrester.com Twitter: @nfleming_for Nate’s Research Landing Page