Web and Video Conferencing Andrew Page February 9, 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More information Q&A

Introductions Service owner: Andrew Page Service manager: M Scott Walters Other service delivery team members: Greg Bronson John Pfleiderer Keith Sawyer Alex Nemeth Don Buttaccio IT Service Desk

Service Description SERVICE NAME: Web & Video Conferencing This service provides tools for real-time audio and video communication and collaboration with geographically separate locations, across campus or across the globe. Available to: Faculty Staff Contractors Students* Alumni* Guests* *Limited Fee to end user? No Service Tier: One

Value Proposition The Web & Video Conferencing service provides cost effective, high quality, convenient, and easy to use conferencing and collaboration tools that enable anytime-anywhere collaboration between desktop, mobile, and room-based systems. The service supports the academic, research, outreach, and administrative functions of the university.

Web & Vide Conference Architecture

Features and Benefits Highly scalable web conferencing and webinars Personal virtual meeting rooms Domestic and international telephony Video dialing plan and address books Endpoint registrations and management Video bridging Direct vendor support Enterprise monitoring and service management Available for student use (Skype for Business)

Participant Minutes* FY16 Q2 *A participant may be an individual or a room

Cost Cost to deliver the service FY15 $337,597 Cost per Unit Q2 FY16 $.04 per participant minute *A participant may be an individual or a room

Security What risks does use of the service mitigate? Compromise of video conferencing endpoints, virtual meeting rooms Information security Reputational risk Financial loss How does the service mitigate risks? FERPA compliance Business Associate Agreements (BAA) Default endpoint and meeting room configurations Client patching

Future Next Generation video bridging Monitoring & Notifications Cloud-based (SaaS) Supports multiple clients / web browsers Monitoring & Notifications SysLog and Call Detail Records Underlying network conditions Low cost video endpoints

Web & Vide Conference Future

More information Service web page: http://www.it.cornell.edu/services/conferencing/ Product Comparison Chart http://www.it.cornell.edu/services/webconferencing/webconf-compare.cfm Service level expectations: https://www.it.cornell.edu/services/sle.cfm?doc=56 Service catalog entry: https://catalog-test.hosting.cornell.edu/admin/62 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/web-and-video

Questions?

WebEx Participant Minutes