HPE Technology Services Support Credits

IT must create a platform to drive continuous business innovation Transforming infrastructure for the Idea Economy Transform to a hybrid infrastructure Enable workplace productivity Empower the data-driven organization Protect your digital enterprise Customers are telling us: Each customer has a unique story, but they have common themes. Customers are telling us that they want the following: I want to lower costs and drive greater efficiency I want to deliver faster to my internal and external customers I need to be able to spend more time developing and improving applications that drive my business I need flexible deployment options for those applications. HPEs Transformational Areas have services designed to deliver services that are crucial to your transition to the Idea Economy I want to lower my overall costs and drive greater efficiency in my operations I want to deliver new services faster and be a service provider to my LOBs Spend more time developing and improving applications I want flexible application deployment options (off and on-premises)

HPE Services enabling IT and business today and tomorrow Guides customers to build and support necessary modern infrastructure Delivers confidence, reduces risk Help customers realize agility, stability, and business value Includes environments characterized by simplicity, speed, and efficiency I talked about what’s causing this seismic shift in approach. No mistake it is a journey, though one we’re familiar with. Less than 25% of our clients’ environments have a true, robust service delivery model; commonly, some tactical processes are in place but are not linked with other service-delivery processes. We have the experts, the intellectual property, we have the field experience, and enough sense to listen to our clients. The journey is not just one of transformation. With that done, we want to partner with you, for you to be a customer for life, and we will be judged on how we went on the journey with you, the value you felt, and ultimately the value you now provide to your business. Customers for life Advise | Transform | Integrate | Automate | Support | Flexible

Transform with Technology Services Support Credits Helping customers as they transform Transform to a hybrid infrastructure Enable workplace productivity Empower the data-driven organization Protect your digital enterprise HPE Security Quick Assessment HPE Security Review for Virtual Environments Vulnerability scans Custom deliverable Assessments and Health Checks Performance reviews Customer needs are changing and your business and IT is transforming to meet your customers changing needs. The TS Service Credits menu of services are easily aligned to whatever transformational area your business needs fall into. This allows you to have cost effective access to the services you need when you need them across your entire IT journey Education planning assistance HPE Technical On-line Seminars Education credits HPE Data Sanitization Storage HPE Data Sanitization Servers HPE 3PAR Adaptive Optimization Policy Implementation Our mission is to help our customers get the most from their IT today, modernize for the future and deliver a seamless ownership experience over their unique journey

Services when you need them Helping IT and business achieve more Support credits One year credits to proactively schedule and use services Supplement IT staff Cost effective and easy to order Remote Credit Advisor Faster access to technical resources Advice and assistance for credit usage and service choices Ability to proactively use credits One year support credit duration – One year credits can be proactively scheduled to better manage and use services Supplement customer’s IT staff They provide cost effective services and ease of ordering Availability of ASM as a service. Allows customers to purchase access to an Account Support Manager for support as part of Proactive Care Service or to help manage crdits Offers more personalized support A Remote Credit Advisor Gives customers faster access to technical resources to assist with credit usage advice, and service choices. Improved customer credit management through the HPE Support Center portal and new welcome process Gives customers improved tracking, planning and scheduling of services and credits, available 24x7. New and updated menu – Operational and Technical Services Addressing IT and business needs today and into the future Customer Credit Management process New welcome process to get started Manage credits from HPE Support Center portal 24x7 tracking, planning, and scheduling of services and credits Menu of 100+ Services Updated menu of operational and technical services Availability of an assigned Account Support Manager with credits Use credits for a custom deliverable Addressing IT needs to day and into the future

Technology Services Support Credit menu Over 100 services to choose IT Operations Continual Improvement Server Operations Storage Operations Software Operations Assessments Infrastructure Optimization Optimization, firmware and patch management Capacity planning Performance analysis and availability Planning and optimization Capacity planning Configuration design and performance analysis HPE Systems Insight Manager Software platforms such as Microsoft®, SAP People, process, and technology Delivery of critical IT services Server, Storage, and Network assessments Enhance the performance of the IT infrastructure Help and advice to manage IT The TS Support Credit Services Menu offers over 100 services addressing all aspects of the technology lifecycle. These menu offerings cover Operational Assistance services, Improvement and Optimization services, as well as Resource and technical assistance. These services bring you the services and expertise that you need when you need them, freeing up your IT staff to devote more time to meeting your business challenges. Resource & Technical Assistance Leverage HPE resources for operational activities or to supplement in-house skills where and when needed Work with an assigned Account Support Manager by using credits December 2015, #c04056498

Casablanca INT, ISP in the Czech Republic Customer case study Business need HPE solution Client outcome Rapidly respond to customer demand for cloud-based services with a reliable, scalable platform HPE CloudSystem Consultancy, Implementation & Training Service 24x7 Support HPE Proactive Select* CloudSystem was setup in just a few weeks Customer teams were trained by HPE Proactive Select* gave customer the flexibility to choose options for support Complete upgrade of CloudSystem SW and FW was done from version 6.3 to 7.1 with no outages at all! Customer received comprehensive support and simplified implementation and management from HPE Case study of the value of the Credit based services ( Note that this is for PS Credits) . Services Support Credits gave this customer the flexibility to choose the technical services they needed to supplement their IT needs. This was critical to success. “The HPE Proactive Select Services* give us all the upgrades, evaluations and support we need for HPE CloudSystem” Lubomir Pinkava, CTO, Casablanca INT *now called HPE Technology Service Support Credits December 2015, #c04056498

Addressing IT and business challenges Flexible options to address change in business requirements or budget constraints Skills and resources augmentation when and where needed Technology and process expertise for proactive IT management Proactive services for risk identification and mitigation Cost-effective Supplement in-house resources, skills HPE TS Support Credit Service provides you with a cost effective method of obtaining services, as you only buy the credits you need, and use when you need it. The credit service allows you to supplement your in house skills during peak periods, or as your project demands and business needs dictate. The service provides the HPE resources who have the technical capabilities and process development expertise to allow you to shift to a more proactive IT model. This model allows you to mitigate risks and minimize outages saving you time, resources and money Helps minimize outages and risk Technology advancements December 2015, #c04056498

Why HPE? December 2015, #c04056498

Value of Technology Services Support Credits Help accelerate your business growth Improve IT Efficiency Manage Cost Reduce Risk Manage Complexity Help to manage: Updates IT and device health Staff productivity logy adoption Complete projects faster Improve and optimize IT performance Complement IT staff Leverage HPE skilled resources for on- going operations and IT maintenance Manage budget with flexible, cost effective service credits Technical and operational services will: Proactively minimize problems and outages Mitigate risk by relying on HPE expertise and proven methodologies Improve stability and reliability Services delivered by trained and certified HPE experts globally Wide range of services to address changing IT needs Technology and processes expertise for proactive management As your business needs change as you grow, HPE is uniquely able to assist you with the TS Service Credits service. The Services Menu has over 100 services , including services like healthchecks to help identify issues with your device health before they become a costly outage. We also have services to allow you to compliment your IT staff during your periods of peak activity during critical projects allowing you to effectively manage your costs and complexity while reducing your business risks December 2015, #c04056498

HPE Technology Services Global reach, local presence Global reach Local presence Software expertise HP has a presence in 170 countries Worldwide network of 150,000 resellers and 2500+ Partner Ready Service partners 90%+ of the Fortune 100 companies use our services Covers all 24 time zones, 365 days per year In 30-plus languages Hundreds of field stocking locations or parts Field support staff present across the globe Global expertise delivered locally 15+ years of experience in supporting industry standard software HP shares high level support relationships with Microsoft, Linux and VMWare 34000+ Microsoft professionals HP is a platinum member of the Linux foundation #1 Global leader in virtualization solutions based on VMWare To achieve the most consistent support experience for your support needs, choose HPE’s global reach. Because the customer support experience is local and relationships are best built in person, HPE brings this global expertise and knowledge to our local delivery resources to improve your reactive support experience from HPE. So whether your support needs cross country boundaries or exist within one address, you will experience the benefit of HPE’s global scale in your datacenter.

Thank you December 2015, #c04056498