Chapter 1 Mohammed Almuhaisen 200901900 Meshari Al-Thani 200801274 Hassan Albasha 200900922

The Scope of Operations Management Operations management people are involved in product and service design, process selection, selection and management of technology, design of work systems, location planning, facilities planning, and quality improvement of the organization’s products or services. Why Learn about Operations Management? Working together successfully means that all members of the organization understand not only their own role, they also understand the roles of others. Because operations management is central to the functioning of all business organizations. Operations Management and Decision Making The chief role of an operations manager is that of planner and decision maker. Most decisions involve many possible alternatives that can have quite different impacts on costs or profits.

Operation management Operation management is the management system that create goods and provide services. Supply chain is the sequence of organization. Supply chain is involved in producing and delivering the products. Value added: difference between the cost of inputs and the value price of output

Operation Today E-business use of the internet to transact business. E-commerce consumer to business transaction Technology the application of scientific discoveries to the development and improvement of goods and services

Ali Hamad Alabbas 200901921 Suliman AL-Sadaan 200700260 Chapter 2 Ali Hamad Alabbas 200901921 Suliman AL-Sadaan 200700260

Competitiveness, strategy and productivity. Mission. Mission Statement. Goals. Strategies. Tactics. Core Competency. SWOT.

Order Qualifiers. Environmental Scanning. Factors Organization fail.

Sustainability strategy Global strategy Quality and time strategies Productivity in the service sector Improving productivity Factor that affect productivity (use the internet , computer viruses , new worker ,laber turnover )