Design Thinking for the innovative OT Jessica Salazar Sedillo, MOT, OTR/L Michael Sedillo

OBJECTIVES Define and participate in the 5 steps of design thinking: identify, empathize, define, ideate, prototype, evolve Understand how to identify client and institution based needs and problems and create solutions using design thinking Understand how to implement design thinking into practice

What is Design Thinking? A process and mindset Encourages us to be more empathetic, collaborative, open-minded and experimental  Human-centered and is about the client/user Values failing and sees it a way to learn

DESIGN THINKING Understand Your Client/User Identify Empathize Define Ideate Prototype Evolve Understand Your Client/User Design for your Client/User

WHY DESIGN THINKING? It is a different way to solve problems Traditional Problem-solving Designer centered Talk about problems Existing ideas/best practices Failure is avoided Design Thinking Client/user-centered Test solutions Innovate ideas Failure is how you learn

LET’S TRY IT! Understand your client/user (30 minutes) Identify – What is our client’s/user’s current experience? Empathize – What is our client/user thinking and feeling? Define – What does our client/user really want? Design for your client/user (30 minutes) Ideate – How might we enhance our client’s/user’s experience? Prototype – How might this look and feel? Evolve – What do we want to share and learn?

Group Challenge How might we create a product or a service that can enhance the experience of our peers during this conference?

IDENTIFY (15 minutes) Why – to start figuring out what we want to solve What – we’ll interview our peers about their conference experience How – by asking a bunch of questions! In pairs: Interview a pair from another table about their conference experience (8 minutes) Return to your team: Share interviews and pick 1 story to explore

EMPATHIZE (5 minutes) Why – to discover what drives and motivates your user What – we’ll pick 1 story and create an empathy map How – by diving deeper into the stories to capture new ideas and understandings As a team: Fill out an empathy map for the story you picked

EMPATHY MAP (5 minutes) What do they say? What do they do? Observed Behavior Your User Inferred Behavior What do they think? What do they feel?

DEFINE (5 minutes) Why – to narrow your focus and look beyond what was said to discover what really matters to your user What – take an inspired stance that will lead you to generate new-to-the-world ideas How – by capturing your user’s insights with a “How Might We” question In a team with facilitators: Craft a “How Might We” question

IDEATE (10 minutes) Why – to address the HMW question we’ve come up with What – we’ll develop multiple creative ideas How – by thinking big and bold Individually: Brainstorm ideas for 3 minutes (in silence) In teams: Share out ideas by building on other’s ideas using the words “Yes, and…”

PROTOTYPE (10 minutes) Why – to discover additional insights and refine our ideas What – we’ll create prototypes to test and gather feedback How – by building and testing with each other In teams: Pull your ideas together and build a prototype solution on paper, and rapidly test with each other

EVOLVE (5 minutes) Why – to question your point of view, push boundaries and think of new ways to improve an idea for your user What – we’ll share our ideas with others How – by posting them and answering any questions others might have about our prototype

Client and Institution Based Needs Holly Cohen’s Ted Talk – Occupational Therapists as Hackers and Makers in Accessible Design AOTF Sponsors Occupational Therapy Aging Experts To Assist with Innovative Design Workshop St. Catherine’s University – Used design thinking to tackle their challenge of attracting and training elder and senior care professionals

Implementing Design Thinking in Practice Understand your own mindset: Fixed vs. Growth Understand your client’s mindset: Fixed vs. Growth Are you answering the right questions? It is better to have the wrong answer for the right question than to have the right answer for the wrong question “MacGyver” moments Universal and Accessible Design

What’s Next? Books to Read: Innovation Process The Art of Innovation, by Tom Kelley Change by Design, Tim Brown Design Thinking, by Nigel Cross Design in Healthcare Design for Care: Innovating Healthcare Experience, by Peter Jones Managing Innovation Weird Ideas That Work, by Robert Sutton Empathy Wired to Care, by Dev Patnaik Design in Education The Third Teacher: 79 Ways You Can Use Design to Transform Teaching and Learning, by Cannon Design, VS Furniture, and Bruce Mau Design

What’s Next? Take a course: Websites: Facebook: design4OT dschool.stanford.edu – Virtual Crash Course in DT (free!) Coursera.org – Design Thinking for Innovation (free!) Udemy.com Websites: http://dschool.stanford.edu/our-point-of-view/ http://www.designthinkingforeducators.com https://designthinking.ideo.com Facebook: design4OT Keep an Idea Journal Evaluate & understand your own mindset! Do you have a fixed or growth mindset? Practice the Design Thinking process

Thank You Follow me on instragram!! The Innovative OT Email: JesseSS917@gmail.com

References Professional Learning: Design Thinking 101 by Savinay John Cleese on Creativity Dr. Ernesto Sirolli: Want to help someone, Shut up and listen! Holly Cohen’s Ted Talk - http://www.aota.org/Publications-News/AOTANews/2016/ted-talk-holly-cohen.aspx AOTF Sponsors Occupational Therapy Aging Experts To Assist with Innovative Design Workshop - http://www.aotf.org/Portals/0/documents/News/PressReleases/Press%20release%20-%20AOTF%20Co-sponsors%20Good%20Samaritan%20VIVO%20workshop.pdf St. Catherine’s University “Design Thinking Workshop Tackles “Wicked Tough” Challenges” - https://www.stkate.edu/news-and-events/news/design-thinking-workshop-tackles-workforce-challenges