GlobalMeet Customer Training

Today’s Agenda Introduction Module 1: Getting Started - Your Account confirmation email Module 2: The GlobalMeet Toolbar and the GlobalMeet app for desktop – Overview Module 3: Managing your default Settings Module 4: Web and Video - Console Overview, guided tour! Module 5: Key Audio Features - Controlling your Meeting. Module 6: Key Web Features - Showing, Sharing, Webcam and more. Module 7: GlobalMeet Mobility – Meeting on the go! Support and further information .....and on today’s session I will be giving an introduction to online meetings, covering the use of GlobalMeet in 4 main modules as well as going through the training objectives and showing you where to access further information once we have finished. The session will take approximately 50 minutes and we will have 10 minutes at the end for Q&A and a recap.

Introduction

What is GlobalMeet? Simply Better Meetings, Better, reliable audio and web meetings. GlobalMeet is a fully integrated audio and web meeting suite of applications What makes GlobalMeet Different or Better than other web products in the market place? Industry Leading Audio Simple, Stable User interface Flash based design – required no downloads Industry leading app share quality handling sizing and resolution brilliantly! Overall Audio Integration in the Tool bar and Meeting controls 4

Web and Audio, in Harmony. Connect to meetings with one click from your desktop or mobile device. Forget about passwords and dial-in numbers. The meeting calls you. Get a personal, permanent web address with your name on it. Easily start, schedule and manage meetings from your Outlook toolbar. Eliminate the hassle of guest software downloads. Manage audio meetings with your visual desktop controls or mobile apps. Take 1 minute to explain some of the key features Share your screen with crystal clear quality. Personalize meetings with webcam video for everyone. Connect globally with international support.   Stop taking notes. Record meeting audio and video with one click. Manage and access meeting files and recordings directly from your meeting. Start/Join your meeting from your desktop in a single click. 5

Getting Started

Getting Started Key Account Details: Client ID Password Download Toolbar Meeting Room Access Numbers Conference passcodes Support

The Outlook Toolbar

GlobalMeet Outlook Tool Bar The toolbar can be downloaded from welcome email or www.globalmeet.com/tools

Getting Started Remember your welcome email www.globalmeet.com/tools

Installation Prior to installation save GlobalMeet sign-in details and close Outlook. The process will take approx. 5-6 minutes and then the two pop up’s will appear. The installation will not continue unless Outlook is closed.

Installation cont’d Open Outlook again and sign in using Client ID and password

The GlobalMeet app and Outlook Toolbar Live Demo Share your desktop at this point and demonstrate the following: Tool Bar GlobalMeet – Start My Meeting, Web and Audio GlobalMeet – Schedule Meeting, Meet right now, meet later Settings – very briefly, access to hub and support The M Schedule meeting Drag and Drop Files Save Favourites

GlobalMeet Outlook Tool Bar Schedule and launch meetings right from your Outlook Tool Bar Manage your account Start a phone only or web meeting and manage participants Select your default settings to include shortened location list on your invitations The GlobalMeet Outlook Toolbar Add-In User features Start and schedule audio and web meetings from Outlook Built-in, beautiful flash-based audio controls Same beautiful flash-based online audio controls for guests Define your default dial-in locations for invites Send urgent meeting requests Access PGi Hub directly from your settings 14

The GlobalMeet app for Desktop GlobalMeet for Desktop By clicking the M icon on their desktop, GlobalMeet audio and web hosts can  now instantly start, schedule and launch meetings.   In addition, for the first time in web conferencing history, GlobalMeet hosts can now: Drag and drop files directly into their meeting through GlobalMeet for Desktop without ever launching a web browser – creating a unique, simplified user flow; Monitor what's happening in their meetings with active desktop notifications — available only with the M host experience; And join regularly-attended, "favorite" meetings with one click on the M — a stark contrast to competitors’ ever-changing dial-in numbers, passcodes and URLs. Schedule and launch meetings direct from your desktop See when participants enter your meeting 15

Scheduling your Meeting

Multiple Accounts on one Toolbar The outlook toolbar Multiple Accounts on one Toolbar 1. 2. 3. Enter the login details of the account you would like to add to your Toolbar.

The outlook toolbar Scheduling a meeting Make sure you are connected to the account you would like to use. 1.

The outlook toolbar Scheduling a meeting 2. Choose the numbers you would like to use.

The outlook toolbar Scheduling a meeting Update an existing Calendar appointment 1. 2. Just open the already existing Calendar appointment, open the GlobalMEet Tab and click “Show GlobalMEet Settings” – It’s that simple! Important – No need to create a new appointment for your meeting!

Managing your Default Settings

Managing your Default Settings Select Settings from the Toolbar in outlook 1. The numbers will default to the US and you can change them to your local numbers and select save 2. You can launch the meeting settings from your tool bar allowing you to control many aspects of your settings

Managing your Default Settings You will be see the 4 options: My profile Preferences Audio settings Web settings Under my profile you can update your details or change your online password

Under preferences you can choose which number to have GlobalMeet call you at- You can select up to 3 numbers

Under Audio settings you can select View and Manage and select which numbers to include on the invitation (this shortens the list in the GlobalMeet invite)

Managing your Default Settings– Useful Tips You can move the number for the one click - Just scroll down the list to find the number you wish to appear on the top and then move it up the list Select the telephone no’s for the locations you conference with most frequently and these will be included on your invitation by default

If you want your invitations to be sent out stripped of the PGi logo and GLobalMeet logo select Use Plain Text Only

Managing your default settings Select Refresh List and then select save. NB If this step is missed the numbers you have selected will not appear in the invitation

Console Overview

GlobalMeet Console Overview The 4 Biggies……. Invite Attendees Share my Screen Show a Presentation Start my webcam Other Functionality…… Content Library Conference Whiteboard Polling Questions and Answers Recording Manage your Attendees Connecting your Audio – you have a choice! Full-Screen Desktop Viewing To meet growing user demand, GlobalMeet 3.0 enhances full screen viewing to allow hosts and guests to view files and screen share without the borders and toolbars that take up valuable screen space on competing products Up to 125 guests Full audio integration Flash based, no Java* No download for guests Active speaker display with video tracking HD Video support High quality screen sharing with guest control option Upload and share presentations Polling with the option to share results Public and private Q&A Whiteboard Web & Audio recording 128bit SSL encryption 30

Connecting your Audio: 3 options For the time being call my computer will only be available to clients who have purchased the full bundle – clients who have purchased a web only licence will only have call my phone. If in doubt leave the slide out! Call over the Internet with Advanced VoIP Technology Over 75% of international phone calls today are placed over the Internet. Building on our 20 years of audio technology leadership, GlobalMeet 3.0 now offers this convenient technology to users — with a new, integrated VoIP softphone that lets users connect to meetings over the Internet from their desktop, laptop or iPad. By leveraging PGi's existing global IP audio infrastructure and expertise, GlobalMeet now offers industry-leading global Internet call quality in an incredibly easy-to-use interface. 31

Invite Guests

Share your Screen

Grant Control to Guests

Key Audio Features Controlling your meeting web features Controlling your meeting on Audio Only Here you are demonstrating controlling the AUDIO in the meeting – give examples of controlling the audio during a web meeting but also explain about the audio controls that are launched from the toolbar when hosting an Audio ONLY meeting also. Mute, unmute Volume controls etc

Q&A, Polling, Whiteboard

Star Features Press *0 to reach an operator Participant Conference Shortcuts: Press *1 to hear a help menu. Press *6 to mute or "un-mute" line. Press *4 to increase conference volume. Press *7 to decrease conference volume. Press *5 to increase your voice volume. Press *8 to decrease your voice volume. Moderator Conference Shortcuts: Press *91 to hear a participant count. Press *92 to hear a roll call of participants. Press *93 to disconnect all participant lines. Press *94 to lock or unlock conference. Press *96 to mute all participant lines. Press *97 to un-mute all participant lines. Press *21 to activate Sub-conferencing. Press *22 to initiate record and playback. Press *31 to turn Conference Security Code on/off. Press *32 to record a 30 second personal intro. Press *39 to remove entry/exit tones. Press *0 to reach an operator NOTE: Some cell phones, SKYPE phones, (or other Voice over IP (VoIP) phones) or international phone systems might not generate the proper tone to activate Star Commands

GlobalMeet Mobility

GlobalMeet Mobility GlobalMeet works wherever work takes you. Start, join or control a meeting, right from your iPhone, BlackBerry or Android Phone Download blackberry app from www.globalmeet.com/tools - blackberry app only supported on certain versions

Simply the industry’s best iPad meeting solution GlobalMeet for iPad Host a meeting anywhere: Scheduling Sharing Recording Full controls Ability to attend a meeting /view files and desktops Softphone and connect me support Only Talk about this slide when iPad app Launches – otherwise hide. GlobalMeet for iPad With nearly 12 million iPads sold worldwide in the first quarter  alone, the new GlobalMeet for iPad app meets the growing demands of multi-device users everywhere. In fact, GlobalMeet now offers the most fully featured tablet app in the industry. To attend and host a web meeting, GlobalMeet users simply click the M icon on their iPad. With full host controls, they can share files right from their personal file library, and they can choose to talk over the new, crystal-clear integrated softphone. Coming soon to the Apple App Store. 40

24/7 Customer Service Support In conference support: If you are in an audio conference press *0 to be transferred to an operator In web meeting support: Select the ? in your web meeting Email technical support: globalmeetEMEAhelp@pgi.com Phone Support: International +353 (0) 23 88 32493 UK 0800 279 9569 France 0805 111 533 Germany 0800 101 5141 41

Q&A 42

Thank you 43