IGG Agenda 10th April 2013 Minutes from Previous IGG Meeting 14:00 – 14:05 Review of Action Items 14:05 – 14:15 Discussion regarding Chapter 2 of Energy (Miscellaneous Provisions) Act 2012 14:15 – 14:30 CER Update 14:30 – 14:45 Gemserv Update 14:45 – 15:00 MRSO Update 15:00 – 15:15 ESB Networks Update 15:15 – 15:35 Retail Market Design Service Update 15:35 – 15:45 AOB 15:45 – 15:55 Next Steps 15:55 – 16:00 10th April 2013

Minutes from IGG meeting 13th February 2013 For approval today 10th April 2013

IGG Action Items Updated IGG Action List issued in advance of meeting Actions closed since last IGG meeting: 3 IGG Actions carried forward: 7 10th April 2013

IGG Actions Carried Forward 10th April 2013

ENERGY (MISCELLANEOUS PROVISIONS) ACT 2012 Supplier’s Viewpoint on above Act Effective system in NI where warrants are obtained and thereby access to meters where offences are being committed Act Chapter 2 – The Theft of Electricity and Gas and deemed contracts Provisions for each of the DSO, TSO and CER to appoint an authorised officer who may by law enter land or premises to search, inspect, seize and obtain assistance as appropriate. Also provisions regarding the issuance of warrants where necessary Electricity and gas customers have no legal excuse or claim of legal right to use electricity or gas without paying for use.  Using electricity or gas without paying for use is dishonest.  A person who dishonestly uses electricity or gas commits an offence. Where there is suspicion with reasonable cause that an offence has been or is being committed then Chapter 2 Section 16 (3) of Energy (Miscellaneous Provisions) Act 2012 provides for an Authorised Officers to enter the premises, search the premises and bring a registered electrical contractor/registered gas installer/expert to the premises.  Where the premises is a dwelling a warrant can be sought (Chapter 2 Section 16 (5)(b). The legislation exists but is not being used completely.  A practical approach and structured processes (to make effective use of the law) should be considered and discussed among industry participants. 10th April 2013

ENERGY (MISCELLANEOUS PROVISIONS) ACT 2012 ESB Networks Legal Advice No basis under this legislation or any other legislation giving ESB powers to seek a warrant where access has been refused to carry out routine work e.g. where the premises was LTNA with no access to de-energise and the customer had vacated the site. General right of entry to disconnect supply when lawfully entitled to do so is contained in Section 108 of the Electricity Supply Act 1927. Cost of bringing such an application approx. €30,000 - €50,000 10th April 2013

Industry Governance Group 10 April 2013 CER Update Industry Governance Group 10 April 2013

CER Update Recent Publications Retail Markets Report Q3 2012 Review of the Non Daily Metered Retail Gas Market Forthcoming Publications Debt Flagging Review Deemed Contracts Debt Transfer Smart Metering Programme Update Revised workshop schedule, which has been circulated to your smart metering representatives. No change to planned end dates for decision paper. Upcoming meetings: Working Group Tuesday 16th April Steering Group Tuesday 23rd April 8 8

Retail Market Assurance Services for the Irish Electricity Market Peter Varley, Ben Coates IGG 10th April 2013 peter.varley@gemserv.com ben.coates@gemserv.com

Assurance Activity Update Supplier Assurance One Small Supplier seeking approval as a Large Supplier One new Large Supplier Both have successsfully completed IPTs Assurance Products IPT scenario drafting to create a generally applicable set, Pre- pay scenarios still to be dratfted. 10th April 2013

Assurance Activity Update Market Design Release (October 2013) Approach has been defined PQ, Site visit (ESB Networks only), IPT Looking for approval Dates Participant Questionnaire issued 2nd August 2013 Participant Questionnaire returned 23rd August 2013 Site visit to ESB Networks During period 23rd August – 6th September 2013 Inter-Participant Testing Window 9th – 27th September 2013 Gemserv report to CER 4th October CER Go/No-Go decision 11th October Cut-over Weekend of 19th & 20th October 10th April 2013

Assurance Activity Update Market Design Release (October 2013) IPTs 22 scenarios defined Each participant will be allocated a subset of scenarios to execute Expecting 5 or 6 scenarios per participant ESBN will take part in every scenario Small suppliers may opt in to IPT 10th April 2013

ESB Networks Site Visit Messaging Issues Resolution Review of: root cause analysis remedial action plan nature and impact of Hub changes testing methodology for Hub changes Need for archiving tools for both Hub and EMMA Need for resilience to EMMA going off-line Outline of Project Plan to October Release 10th April 2013

Post Implementation Review Feedback overview Completely Dissatisfied Mostly Dissatisfied Neither Satisfied nor Dissatisfied Mostly Satisfied Completely Satisfied Overall Implementation 0% 25% 50% Planning for Implementation 38% 63% Information and Support 1% 3% 17% 64% 15% Technical Questionnaire 13% IPT Execution 28% 47% 10th April 2013

Post Implementation Review 10th April 2013

Post Implementation Review 10th April 2013

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Post Implementation Review 10th April 2013

Post Implementation Review 10th April 2013

Post Implementation Review Response Summary More in-depth message testing for major updates Improved communication of timelines and project plans Improved supplier input for Go-Live date agreement Improved communication of project status Improved communication of nature and status of material system faults 10th April 2013

Questions & Discussion

MRSO Update Gerry Halligan 10 April 2013 10th April 2013

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COS In-Progress 8th April 2013 – 9,363 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal will not time-out Contact Customer or submit cancellation 23 Switches held due to an existing Open Service Order Oct 12 1 Nov 12 Dec 12 Jan 13 7 10th April 2013

COS and CoLE Month Explicit CoLE Inferred CoLE Total CoLE Total 010 Jan 13 4,964 4,705 9,669 22,930 22% 42% Feb 13 4,077 5,325 9,402 24,475 17% 38% Mar 13 4,050 5,651 9,701 26,327 15% 37% 10th April 2013

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Debt Flagging Jan-13 Feb-13 Mar-13 Total MPRNs Received 478 696 799   Jan-13 Feb-13 Mar-13 Total MPRNs Received 478 696 799 Total Inferred CoLEs Returned to Outgoing Supplier 121 236 293 Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 30 59 46 Valid Debt Flags issued to Gaining supplier 327 401 460 Total Cancelled 96 89 Valid Debt Flags as % of total COS 1.8% 2.0% 10th April 2013

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Uncontactable by phone Written communication Objections   Jan-12 Feb-13 Mar-13 No. of Objections 34 36 38 Cancellations from Objections 21 28 29 Objection Emails to MRSO 4 7 Reasons: Uncontactable by phone - Written communication 1 COS Confirmed 3 6 Other  Escalation Emails 2 10th April 2013

Meter Stats PPMs installed since go live – 21,169 Token meters installed – 18,476 10th April 2013

October 2013 Market Release T O’Neill, ESBN IGG 10th April 2013 10th April 2013

Design Clarifications Topic Description Clarification Document MCR1111 Debt Flagging MCR1122 Essential Plant Note: these clarifications do not impact on the Core Elements of the HBL (Messages and Definitions & Codes) or the Schema. Documentation changes to the Market Message Guides will be applied as appropriate. 10th April 2013

Next IGG Proposals on the handling of work-in-progress COS and Debt Flagging Proposals for the initial population of Essential Plant Flags Location of the Essential Plant Flag on the Extranet 10th April 2013

Other Sundry Updates 10th April 2013

Other Sundry Updates Update since the last IGG on 030 MM issue At the last IGG we advised that some 030 MMs that we received with a missing Phone 1 are being rejected with rejection reason DIJ, and that this was being investigated. The findings are If the meter works type code is M02-M10 and phone1 is missing , the 030MM rejects and a MM130R is issuing with reject reason code DIJ. However this code should be IID, not DIJ. If the meter works type code = M01 and phone1 is missing then a meter works order is being generated to carry out the work but has no phone number. The 130R message is not issuing. What should happen is that a 130R should be issuing and the meter works order should not be generated. involving 200 type 030MMs since 29th October 2012, mostly for a single Supplier. Code correction for this defect will be worked on throughout April 10th April 2013

Other Sundry Updates For Reference Meter Works type Code M01 MCC change (Non Interval, Non keypad) M02 Special test in-situ M03 Major Meter test M04 Install Interval Metering and Communications M05 Exchange MD for MFM plus signals M06 Install signals - existing MFM M07 Remove token meter M08 Install token meter M09 Token meter Fault/EX M10 Reset Token Meter 10th April 2013

Other Sundry Updates Last September RMDS issued this notification An error has been identified with some of the data extracted into files COMM_REG and DOM_REG within the suite of Downloadable Meter Point Details files. The errors are summarised as follows: In file COMM_REG all installations which have more than 1 device will only show 1 device In file COMM_REG any installation which has had a device removed in the past and a new device installed, will be omitted from the extract. In file DOM_REG all installations which have more than 1 device will only show 1 device per installation Code correction for this defect will be worked on throughout April 10th April 2013

Other Sundry Updates New Items currently under investigation A problem has arisen since 29th October 2012 involving the 210MM where a corresponding 300 message issues but the Market Participant Business Reference Field is not being populated. Code correction for this defect will be worked on throughout April An item has come to light where reads that are provided on the 016MM are not being used in the CoLE process in certain circumstances viz. The market process allows for any of the following fields on the 016MM Meter Register Sequence Meter Register Type Timeslot However , if the timeslot is not populated on the 016 reads , and where readings are provided , these are not being used in the CoLE process. It is too early in our investigations to propose a timeline for correction of this item. 10th April 2013

Thank You 10th April 2013

Retail Market Design Update RMDS Update Retail Market Design Update Aileen O Connor, RMDS 10th April 2013

MCR 1130 V4.0 – Working Practice for the De-Energisation of Essential Plant Sites Market Change Request MCR raised to present Working Practice 0022,which details the procedure for the De-Energisation of Essential Plant Sites. DR Approved at IGG meeting of 19/09/12. MCR Approved by all except one Supplier on Conference Call of 22/11/12 Referred to CER Subsequently agreement reached between ESBN and Supplier based on slight wording change to letter template Version 4 Amended At Today’s IGG Meeting: Approval for MCR 1130 V4 Requested 12th June 2013

2012 Customer Satisfaction Survey Survey will issue week commencing 22nd April 2013. Response time again is 4 weeks. Same format as 2011 - survey with a targeted audience and - using SurveyMonkey online tool. 10th April 2013

Longterm Consumption Adjustment Working Group Meeting No. 3 Date:    Thursday, 16th May 2013 Time:   2pm – 5pm Venue: ESBN Offices, Osprey House, Lower Grand Canal Street, Dublin 2 Invite issued to WG Representatives 09/04/13 12th June 2013

IGG Meeting AOB 10th April 2013

Next Steps Diary dates for next two IGG meetings: Wednesday 12th June 2013 - Dublin Wednesday 14th August 2013 - Belfast Dates included on Calendar of Events on RMDS website www.rmdservice.com 10th April 2013

Next Steps Diary Dates for next two Conference Calls: Wednesday 8th May 2013 Wednesday 10th July 2013 Dates included on Calendar of Events on RMDS website www.rmdservice.com Call details are as follows: LoCall: 0818 301 111 Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172 10th April 2013

Thank You 10th April 2013