Business Case: Improve Overall Service Quality and Customer Experience

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Presentation transcript:

Business Case: Improve Overall Service Quality and Customer Experience © 2015 Squash Compression, LLC The information contained herein is subject to change without notice

Agenda Introduction Extranet/Intranet Recap Challenges Opportunities Solution Recap

Introduction

What is Squash Compression? Speeds up Extranets / Intranets Decreases cost Boosts productivity Improves customer satisfaction and loyalty Unique, patented technology Multiple uses for our Hamelin algorithm

Speeds Up Extranets / Intranets 7X faster page load time 50% decrease in bandwidth 90% decrease in latency Consolidate infrastructure Use current infrastructure to support future growth Does the same with less or more with the same

Extranet / Intranet

Customers Demand Speed Web users have increasing expectations 47 percent of consumers expect a Web page to load in 2 seconds or less.2 A 1 second delay decreases customer satisfaction by about 16 percent.2 40 percent of people abandon a Website that takes more than 3 seconds to load.1 A 1 second delay in page load results in 7 percent fewer conversions.1 1 www.rackspace.com/blog/online-retail-by-the-numbers-an-ecommerce-infographic/ 2 blog.kissmetrics.com/loading-time/

Extranet / Intranet Opportunity Bandwidth usage by content type1 Decrease Web-related bandwidth (HTML, CSS, Images, and JavaScript) by an average of 50% 1 developers.google.com/speed/articles/web-metrics

Extranet / Intranet Opportunity Without video capacity extended from Q3 Y2 to Q4 Y3 Current Potential Gain 50% more capacity from existing infrastructure Require 50% less infrastructure to support future growth Assuming a network at 50% capacity in Year 1 and a 66% Compound Annual Growth Rate

Extranet / Intranet Opportunity With video capacity extended from Q3 Y2 to Q1 Y3 Current Potential Gain 25% more capacity from existing infrastructure Require 25% less infrastructure to support future growth Assuming a network at 50% capacity in Year 1 and a 66% Compound Annual Growth Rate

Extranet / Intranet Opportunity Current experience is 7X slower than the potential Number of Resources Percentage of Network Latency Current number of resources and network latency is 10X more than the potential Current Web page load time is 7X slower than the potential Current bandwidth is 2X more than the potential Number of Connections Size of Resources

Extranet / Intranet Solution Optimizes CSS in HTML responses Parse Response Public IP Network A B 1 CSS instead of 3 Consolidates inline styles and external CSS files into 1 CSS file Removes unused selectors Removes extraneous formatting characters IP Server A runs Squash Compression. Server B is the existing Internet Gateway.

Extranet / Intranet Solution Optimizes images in HTML responses Parse Response Public IP Network A B 1-3 images instead of 29 Consolidates unanimated GIFs into 1 Consolidates JPGs into 1 Consolidates PNGs into 1 IP Server A runs Squash Compression. Server B is the existing Internet Gateway.

Extranet / Intranet Solution Optimizes JavaScript in HTML response Parse Response Public IP Network A B 1 JavaScript instead of 7 Consolidates inline script and external JavaScript files into 1 JavaScript file Removes unused functions Removes extraneous formatting characters IP Server A runs Squash Compression. Server B is the existing Internet Gateway.

Extranet / Intranet Solution 1st request for resource from destination server Public IP Network ETag/Last Modified? A IP B IP Response No Yes Server A runs Squash Compression Server B is the existing Internet Gateway Discard Cache

Extranet / Intranet Solution 2nd + request for resource from destination server Public IP Network Not Modified? A IP B IP Response ETag/Last Modified No Yes Server A runs Squash Compression Server B is the existing Internet Gateway Update Cache Use Cache

Extranet / Intranet Solution CSS HTML JS Current vs. Potential IMG IMG IMG Potential Current CSS CSS CSS wait JS JS JS JS JS JS JS wait IMG IMG IMG IMG wait IMG IMG IMG IMG HTML wait IMG IMG IMG IMG CSS wait wait IMG IMG IMG IMG JS wait IMG IMG IMG IMG wait IMG IMG IMG IMG IMG IMG IMG IMG Awarded U.S. Patent #8639753 IMG

Competitive Differentiators Why is Squash Compression different? Factor Leading Competitor Squash Compression Speed 1.8X Faster 13X Faster Bandwidth Increased by 8% Decreased by 72% Energy Increased by 6% Decreased by 50%

Recap

We Discussed… Extranets / Intranets 7X faster page load time 50% decrease in bandwidth 90% decrease in latency