Best Practices for Pro Bono Service Providers The Next Generation Volunteer: Technology to Enhance Volunteer Support and Resources & Mentoring
Communication Basics Online Pledge Forms Email Submission of volunteer or client materials Alias E-Mail Addresses (ex.: probono@gabar.org ) Reports/Data Collection Status Updates
Communication Beyond the Basics – the “New Norm” Lawyer Demographics Social Media/Social Networking TWITTER.COM http://twitter.com/probono_ga DELICIOUS.COM http://delicious.com/probonoga LINKEDIN.COM http://www.linkedin.com/in/michaellmonahan FACEBOOK.COM http://www.facebook.com/home.php#/group.php?gid=82574357840&ref=ts (State Bar YLD) Texting?? Lawyer Demographics Stay Relevant: From Boomers to Millennials
Outreach through Video and Audio
Training Broadcast Trainings Store Online Trainings Reduce travel for staff and volunteers Offer CLE accreditation Store Online Trainings Update new volunteers or staff Allow new volunteers to browse Manage Training Registration Use online registration tools Maintain database of attendees Survey Training Attendees
Evaluation Website Analysis Training Satisfaction Case Handling Satisfaction Social Media Anecdotes and Photographs Feedback from Clients Partner Agency Surveys Database convenience