Weekly Webinar Welcome to the Wednesday webinar! Please mute your audio connection upon logging in. For the first 10-15 mins we will discuss the topic at hand. Once we go through the presentation, we will open up for questions on what we just discussed. After there are no more questions, we will open questioning for ANY Digital resource subject. Please raise your hand in the taskbar or type your question in the questions box. Chad Jordan and John Musser SCI Digital Marketing website.request@sportclips.com

Webinar Instructions Please make sure to mute your audio connection. Submit questions through control panel.

iAPPS Training Guide STEP #1 STEP #2

Birthday Club Problem: Team Leaders / Managers / Stylists were reporting that when Clients reported they did not receive their BD email, there was no way to look up that record in iAPPS. Solution: We have added the ability for iAPPS admins to look up the history of BD Club recipients.

Navigating to BD Club Details After logging into iAPPS, navigate to the Dashboard and find the tab entitled “BD Club Emails”

Available Data Once on the BD Club Emails tab, you should see a list displaying the recent BD Club emails for that location.

Accessing the Data When you click on a particular month (“Campaign”), the row will turn yellow and the “Details” prompt appears. Click “Details”.

Finding a Client A list of all the names that were sent an email appears. You can type in a Client’s name to locate his record.

Data Explanation When you find the Client, you will see the following columns: Opens – this indicates how many times the Client opened the email. If it is “0”, it most likely means the email is in his Spam/Junk folder. Clicks – this indicates how many times the Client clicked any of the web-site links in the email. Unsubscribed – “False” means the Client did not click the “unsubscribe” link in the email. Bounced – “False” means the email address is valid. “True” means the email address is incorrect.

Digital Marketing iAPPS Log-In – www.sportclips.com/admin “Survey Says!” – www.sportclips.com/leadership Chad Jordan, website.request@sportclips.com