Interactive Communication

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Presentation transcript:

Interactive Communication Chapter 8 Interactive Communication

Agenda Benefits Types Online meeting Internet telephony Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training

Benefits No time limit No location limit Reduce cost Quick response Documentation

Agenda Benefits Types Online meeting Internet telephony Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training

Online Meeting Hardware Camera and microphone Software CU-SeeMe

Internet Telephony Quality of Service Hardware Software Connection: speed Packet switching: interpolating Hardware Sound card, speaker and microphone Software International Telecommunication Union: H.323 standard Transport voice, data and video over packet switched network

Internet Telephony Protocol Feature Product IPv6 and Resource Reservation Protocol (RSVP) Feature Conference whiteborad Collaborative browsing File exchange: textual chat Product Microsoft NetMeeting

Internet Telephony Internet telephony gateways Usage Internet Telephony Service Providers (ITSP) Internet Telephony Exchange Carriers (ITXC) Usage Call centers

Internet Fax Gateway Communication between fax machine and Internet connection

Internet Relay Chat Product Requirement Control power of an initiator AOL Instant Messenger ICQ Requirement IRC server, a nickname and a channel Control power of an initiator

Internet Relay Chat Not Secure Type HTML based chat room Java-based Moderated: interview or press conference Non-moderated: no restriction

Virtual World Graphical interface with text based chat Three dimensional person Example Virtual Reality Online Shopping Shopping, chatting, looking, searching etc.

Internet Newsgroups Asynchronous meetings and discussion eCircle Mailing list and newsgroup

Internet-based Trainings Organization wide training department Just-enough training Modules for self-learning FAQ, mailing lists, newsgroup and chat groups Management Software Saba Education Management System Internet University: student, faculty, server management

Discussion What kind experience do you have with this Internet communication? Can you incorporate these Internet communication functions into your e-business environment?

Points to Remember Benefits Types Online meeting Internet telephony Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training