Interaction Project: Project start Interaction Project: Project start 50pt-due Nov 17 in class Project final 75pt-due Dec 1 in class Project presentation 50 pt-Sign up appointments Tuesday 11/29 to Thursday 12/1 SWE 4783 Fall 2016

Goal for the Interaction Project To Examine the designer’s Deputy Discourse for an email interface Novice discourse then expert discourse Find the dynamically representation Notice the learned progression Discover elements known to user and aspect never seen/experienced by user and the unknown aspects are “bridge” intuitive. (“bridge” = via user experimentation)

Project Start Investigate your current email system

Models for understanding language Language is CONSTRUCTED by people to produce meanings within their culture It is only when we name objects and events that they are given meaning and definition The social contract of language means that we agree to use the same language as everyone else so they understand us. We can however play with the language of our society through signs, codes and patterns as well as words. Email Message Header Body Attachment What is an email? What is an email message?

Rise of mobile community Instant messaging Short messaging “texting” 70% Hungarians text 32% South Africans have mobile phones 2.8 million Internet access Why are online communities important? Many people use them 110,500+ UseNet News Group 36,000 active per day 178m messages in 2002, up 13% since 2001 1/3 Americans used online groups (Pew, 10/01) . For example, approximately 1 in three Americans went on line in 2001 to develop deeper ties with their local community. Many also accessed health, support and other types of community.

Interface Environment Style Question: What is the look and feel of email?

What features are important to you? Who will be the user in your Project? What features are important to your user? Personalization of email Attachment features Search / Filter features Organizational features Address Book Activity Management Protection

Project Start I. Investigate your current email in a Start Session. Plan three tasks for your start session. Look at the features on previous slide and make one task a feature you have not used before. Document the 3 tasks as specific goals. Plan your utterances as *tags* (see next slide) Time/ location of your start session Demographics (include usage frequency, usage history, etc) Task T0 – (Just like ULAB. First describe what you see) interface communicability Perform Task T1, T2, and T3 –Using Norman’s 7 states of cognition 1. Goal 2. Intention 3 and 4. Specify and execute the Action 5. Perceive the system state (Here I want you to use the *tags* on next slide. 6. Interpret the system state 7. Evaluate the system state with respect to the goals and intentions Give a table with the raw data of screens, intent/thoughts/comments, and actions for your accomplishment of Task 1, 2, and 3. Review the boxes on pages 116 – 121 and provide an illustrated narrative of your interaction besides the raw data.

Categorization of communicability Your book showed specific utterances as tags Looks fine to me What happened? Oops! Help Why Where is it What now? Please state your planned utterances

Project Start (continued) II. Evaluate Communicability and the Designer’s Deputy Discourse Your current email was designed by “Mary” Mary tells the user what? which signs has Mary made available? What are the Meanings of the signs Give one specific “Speech act” performed by User (you) and designer’s deputy that both produce illocutions where: expression content intent bring perlocution (effect on the state of affairs).

Project Start (continued) III. Evaluate Communicability and the Designer’s Deputy Discourse Give the errors (failures) in your start session. Look at the next slide…. Complete failures? Temporary Failures? Partial failures? With respect to: Visibility Recall prior knowledge Affordance Feedback Consistency Simplicity Simple and intuitive use Project Start is 50pt-due Nov 17 in class

Errors in Semiotics Complete Failures (I) Global illocution Not consistent Global perlocution User aware (Ia) User unaware (Ib) Temporary Failures (II) Global Consistent User’s semiosis halted User reformulates illocution User studies deputy illocution Local illocution Local perlocution IIa IIb IIc Partial Failures (III) Local User does not understand deputy illocution Understands but fails to do expected