Family Management Program (FMP) FAC Overview for Military OneSource Family Assistance Program Family Management Program (FMP) SFPD Training Developed: March 2016

Objectives Identify the types of FMP records Demonstrate how to pull a report

FMP Admin

FMP Contract FMP contract transitioned from Tiber Creek to Arrowpoint on March 10, 2016 Other applications on this contract include: SMMS, RSP, RMS, GIMS, etc.

Access Levels Access granted by NGB Access level controlled Admin/NGB level SFPD – State-wide view access and approval authority FACC – State-wide access and approval authority FAS – State-wide access with no approval authority User must have a CAC (with NGB sponsor) CAC must be authenticated through AKO

FMP Links Live Site Training Site https://smms.army.pentagon.mil/GFMS Users must attend all FMP training sessions prior to being granted access to the live site Training Site https://smms.army.pentagon.mil/GFMStraining The same security measures are set up on the live and training site. Therefore, users must have a CAC to access the training site

Family Management Program (FMP)

How is FMP Populated? Migrated GFMS data G1 Data Warehouse All data from previous data system (GFMS) was moved G1 Data Warehouse Daily imports ARNG SMs only – going back 10 years Manual Entry Everything but current ARNG members I.E. Family Members, SMs from other Branches, Community Resources

FAC Overview for Military OneSource Types of Records People/Organizations/Units Interaction Tracking Service Member Family Member Community Resource Unit Quick Trackers Mass Communication Outreach Contact Cases Events The left hand column shows the individual or organizational records in the system (i.e. SM or resources). The right hand column displays the record types where interaction/activity has taken place with an individual(s) or organization(s). For example: when a FAC staff member interacts/assists/networks with an individual/organization from the left column, they create a record of the interaction using the most appropriate record type from the right hand side column. Developed: March 2016

Service Member (SM) Record Only Army National Guard Service Member data is updated daily from the G1 Data Warehouse G1 data goes back 10 years If a SM separated/retired from the Guard over 10 years ago, the system will no longer be updated with G1 information Other Branch of Service information is manually entered by FAC staff

Service Member Record Includes Personal Military Name Date of Birth Address, City, State Contact Info Family Members Unit Rank Deployment Status Specialty Listing (i.e. dual military) Additional Family Management Outreach Cases Contacts Remarks Documents

Family Member Record Family Member records and updates are created and updated by FAC staff Records are listed under a SM record Records include: Name / Date of Birth Address, City, State Contact information Relationship to SM Specialty listing (i.e. Primary Contact, Special Assistance, Survivor)

Community Resource Record A Community Resource record is created when a FAC works with or networks with an organization or individuals who is providing assistance to military members and their families. Name of Organization/Individual Contact information (phone, email, web-sites) Location Service Area Type

Unit Record ARNG Unit Records are generated by the G1 Data Warehouse. Non-ARNG Unit Records must be manually entered This record type has not yet been fully developed Unit Name UPC/UIC Address, City, State Unit Info Unit Manning Unit Events

Quick Tracker Record A Quick Tracker (QT) is a record created to track informal information requests which do not require follow-up, detailed research or assistance (i.e. quick responses to non-emergent needs) Categories Information/Materials Branch Deployment Status

Mass Communication Record A Mass Communication is a record created to track informal information that is provided in mass via newsletters, emails, auto phone messaging, texting, or social media and is related to the Six Essential Services Method Content Recipients Distribution Counts

Outreach Record An Outreach is a record created when well-being contact is made to a Family Member(s) who has a Service Member deployed or mobilized over 31 days. The record includes the range of dates where well- being contact is made on a monthly basis. Timeframe Method of contact Actions (i.e. successful two-way, attempted, no contact)

Contact Record A Contact is a record created when non-deployment related contact is made to Service Members, Family Members and Community Resources, with any frequency, for reasons not related to Outreach or Cases. Type (differ for SM/FM and Community Resource) Timeframes Methods of contact Actions (i.e. response pending/received, ongoing, complete)

Case Record A Case Record is created when a Service Member or a Family Member has an issue or situation and has asked for assistance. Record includes documentation of the issue – to include historical actions - taken to resolve or close the issue. A separate case is opened for each issue, under the name of the person who benefits from the services. Categories and Types Referral to Community Resource(s) Actions (i.e. follow-up, closed)

Event Management Record An Event Record is created when FAC staff host or attend an event. Events include, but are not limited to, meeting with commands, drill weekends, family days, job/employment fairs, community networking, etc. Name of Event Type Intended Audience Method Event Staff Attendance Event Details

FMP and Reporting Pull information in many areas of FMP: Search Results Work Buckets Reports Module

FMP Main Screen – Command Center FAC Overview for Military OneSource FMP Main Screen – Command Center Ability to search the following: Service Members Units Family Members Events Community Resources The Command Center is located on the left hand side of the screen in the first section or “panel”. Example of a report you can pull in this area: SMs who live in a specific city or county. Number of youth ages 12 to 18 in your state. Resources who provide financial aid. Developed: March 2016

FAC Overview for Military OneSource Search - SM When you enter search criteria, the results will display in the 2nd panel. Developed: March 2016

FAC Overview for Military OneSource Search - SM Results can be accessed via the hyperlink, sorted, exported, etc. Clicking on the SMs name will open up the SMs record. From there you can view contact information, Family Members, Outreach records, cases, etc. Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more. Developed: March 2016

FAC Overview for Military OneSource FMP Work Buckets Displays a snapshot of Cases, Events, Outreach, and Contacts by access level. SFPD: entire state FACC: entire state FAS: their own work The work buckets give you a snap shot of what is happening – in real time – in your state. For example, you can see how many cases are currently being worked, how outreaches are progressing during the month and how many events are taking place. When you click on any of the line items, they will display in the search results (2nd panel). Developed: March 2016

FAC Overview for Military OneSource FMP Work Buckets Results can be accessed via the hyperlink, sorted, exported, etc. Clicking on the line item will open up the record. From there you can view more details about that particular record. Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more. Developed: March 2016

FMP Reports Module Current report categories: Quick Trackers Mass Communication Outreach Contacts Cases Events FAS Detailed

FAC Overview for Military OneSource FMP Reports Module In the Command Center at the left, it displays the different reports you can pull. Developed: March 2016

General Report Navigation FAC Overview for Military OneSource General Report Navigation Report Information: Name and description of report Measurements Info: Provides info on what is being measured Dimensions Info: Displays the FAS Node, AKOID, and Current State Applied Filter Criteria: Report Tools Several folders are located at the top of all reports results, as shown below. Information includes: Report Information: Name and description of report Measurements Info: Provides info on what is being measured Dimensions Info: Displays the FAS Node, AKOID, and Current State Applied Filter Criteria: Report Tools Developed: March 2016

FMP Report – FAS Detailed FAC Overview for Military OneSource FMP Report – FAS Detailed Training Site: Not real data Remember this is the training site and displayed numbers are not real. The “training” FAC Detailed report is displayed. Date filters have not been entered, so you are seeing a report reflecting all “traiing” records since 2006. Developed: March 2016

FAC Overview for Military OneSource Report Time Frames Enter the time frame you want to view. The report will then display the new results based on your criteria. Training Site: Not real data Developed: March 2016

FAC Overview for Military OneSource Report Results Once your timeframe has been set, you can them “drill down” on the information. For example, if you wanted to see who did what or what type of cases were worked, simply click on the hyper links. Results can also be exported and sorted. Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more. Training Site: Not real data Developed: March 2016

Practice The most effective way to learn how to pull reports is by hands-on experience. Work with your FACC Attend the FMP Reports training Practice pulling reports

FMP Training & Assistance

FMP Training SFPD Training FAC Staff Training Offered quarterly Provided by NGB FAC Staff Training Offered monthly Schedules published mid-month for upcoming month Provided by FAC Contract Trainers Sundee Peterson, Sara Patterson, Rich Panzarino

FMP Assistance FMP Help Desk: ng.ncr.arng.mbx.rcms-g@mail.mil Submissions Put FMP in the subject line Provide a detailed description of concern Include a screen shot, if available

In Closing…

Objectives Identify the types of FMP records Demonstrate how to pull a report

Questions and Concerns? MSG Akanke A. Pruitt Family Assistance Center Program Manager/COR Office: 703-607-3013 akanke.a.pruitt.mil@mail.mil SFC James D. Lewis Family Assistance Program Analyst Office: 703-601-8221 james.D.Lewis100.mil@mail.mil

Family Management Program (FMP) FAC Overview for Military OneSource Family Assistance Program Family Management Program (FMP) SFPD Training Developed: March 2016