Program Review Presentation April 18, 2012 Counseling Services Program Review Presentation April 18, 2012

Program Description The counseling faculty and support staff of the counseling center are dedicated to providing quality services to all students including new, continuing, returning and potential students. We Provide: Academic Counseling Career Counseling Personal/Crisis Counseling Instruction :Human Career Development Courses The Counseling Department is committed to meeting the multifaceted needs of students in an environment that recognizes the diversity of our student body and values the worth and dignity of each student. We work collaboratively with instructional faculty, administrators, and college staff to ensure a seamless delivery of services that cultivate and encourage student success. Brief Description of your program. Who are you? One Slide, 2 minutes

Benchmarks In 2008-2009, The Counseling Center began collecting data on additional student contacts outside of appointments and drop-in. Examples of additional contacts include student phone calls, student emails, or other follow-up contacts not tracked through SARS GRID. 2008-2009 = 38,502 2009-2010 = 59,214 2010-2011= 58,631 Results from the Counseling Services Student Survey (CSS) indicate high positive evaluations in all aspects of service including location, prompt service, courteousness, overall helpfulness, helpfulness with appointments, and treating students with dignity and respect. Our total sample size was 1,339 students. SLO Assessment results also indicated positive results with strongly agree and agree responses to all but one SLO ranging from 82% to 88% Among new, first-time students and new to ARC transfer students, there was only one SLO that had a 79% strongly agree or agree response. This SLO was: “I am able to recognize support services on campus.”

Program -- Challenges Counseling needs to make greater efforts to update HCD curriculum within established Curriculum Committee timelines. Counseling does not have a designated permanent classroom space for HCD courses. Counseling sees the critical need to develop a campus-wide Crisis Intervention/Response Team. Unfortunately, a lack of time and an inability to coordinate this large task has been a problem. Counseling recognizes the need for a full-time counselor designated to meeting the urgent care needs of students in crisis based upon an increasing number of requests and referrals from administration, faculty and staff. The Counseling Center has limited lobby space to accommodate the large number of students that seek services during peak enrollment periods. The loss of a faculty coordinator for matriculation services has created additional workload demands for other counseling faculty.

Planning Implications The Counseling Services are so large and include so many special program assignments and services such as Connect for Success/Early Alert, Probation and Dismissed, and The Spot (just to name a few). If these special programs and services are to remain as permanent, it is recommended that each of them should undergo their own independent Program Review. By doing so, these programs would establish methods to collect appropriate data to evaluate and determine the effectiveness of the program/service. Challenges in the areas of HCD classroom space, keeping HCD curriculum up to date, remodel of Counseling Center Lobby, a Campus-wide Crisis Intervention/Response Team, and finding additional ways to help make students more aware of the many student support and academic support services available are all identified in our EMP. Strengths such as our strong commitment to training and desire to partner with Instruction as we begin addressing the Student Success Initiatives are also identified in our EMP.