Eight Great Traits of Superstar Leaders with Mike Frank, CSP, CPAE

The CUSTOMER may not always be right BUT the CUSTOMER is always the CUSTOMER

The EMPLOYEE may not always be right BUT the EMPLOYEE is always the EMPLOYEE

Personal Responsibility In Developing Excellence

Personal Responsibility In Developing Employees

“HIRE FOR ATTITUDE, TRAIN FOR SKILLS” Instead of Hiring for skills and Training for attitude

“Catch People Doing Things RIGHT” Blanchard / Johnson

10 3 Letter Body Parts Arm T A_ _ FAT ABS T_ _ LID EGG DNA PIT GUT

Arm Toe Eye Ear Leg Hip Lip Rib Jaw Gum 10 3 Letter Body Parts A_ _ FAT ABS T_ _ LID EGG DNA PIT GUT

FINISHED FILES ARE THE RESULT OF THE YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS

SEVEN MANAGEMENT / LEADERSHIP ERRORS 1. Listening without hearing 2. Telling instead of selling 3. Criticizing without correcting 4. Delegating without surrendering control 5. Promising without delivering 6. Praising in private, only 7. Criticizing in public

OPPORTUNITY IS NOWHERE

OPPORTUNITY IS NOW HERE