Forschungs- und Beratungsstelle Arbeitswelt WORKS Research Questions Organisational case studies Restructuring of value chains = decomposition and recomposition of jobs, workplaces, companies and sectors Impacts on the quality of work: 1.Direct effects on employment conditions 2.Indirect effects on employment conditions 3.Effects on work organisation

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 1.Direct effects on employment conditions differences between workplaces, companies, sectors and countries: regulation of pay, working hours, employment protection etc e.g. outsourcing: sector collective agreements, company agreements; career options; access to training

Forschungs- und Beratungsstelle Arbeitswelt Austrian call centres Free employees in inhouse and external call centres

Forschungs- und Beratungsstelle Arbeitswelt Wages in call centres Average hourly wage (gross) of typical employee: Inhouse CC: 12 External CC: 10 Average hourly wage (gross) of employees in fixed-term contracts: Inhouse CC: 11 Externe CC: 5

Forschungs- und Beratungsstelle Arbeitswelt Performance appraisal and wages Proportion of performance related pay components

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 2.Indirect effects on employment conditions differentials and options for restructuring impact on bargaining power of actors; concession bargaining Example: Employment pacts in German automobile industry consequences for suppliers

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 3.Effects on work organisation demands for flexibility and time pressures job descriptions, division of labour role of customers in management control geographically distributed work etc

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies Analytical dimensions Legal / organisational Spatial Functional Temporal Social

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 1.Legal / organisational dimension structures of business functions, companies and value chains differences in labour regulation along the value chain processes of decomposition and recomposition of workplaces, companies and sectors

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 2.Spatial dimension spatial fragmentation and concentration of value chains dynamics of spatial restructuring, relocation of work

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 3.Functional dimension distribution of functions and tasks, workflow, skill needs; specialisation of units; co-operation changes in the function of units, changes in skill needs, in workflow; processes of change

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 4.Temporal dimension time structure of functions, role of time in workflow dynamics of restructuring, flexibility, changes in working hours

Forschungs- und Beratungsstelle Arbeitswelt Organisational case studies 5.Social dimension power relations within value chains employment relations, differences between companies, sectors, countries actors in restructuring processes, negotiations, transfer of workers, changes in terms and conditions of employment, role of regulation

Forschungs- und Beratungsstelle Arbeitswelt Quantitative and qualitative pillar Decomposition and recomposition of companies and sectors Differentials between companies, sectors and countries as drivers of restructuring Differentials between companies, sectors and countries as outcome of restructuring