Control Center Overview of Metro Ethernet 2014

Control Center Benefits CenturyLink Control Center helps you manage your Metro Ethernet service. View and manage your CenturyLink Metro Ethernet services,* access vital data including inventory details, statistics, and status reports. Monitor the health and status through a visual rendition of your network. Create reports on utilization and analyze billing data with Bill Analyzer Tool, view and download data. System Administrators can set secure user access and assign levels of authority. Design your landing page based on your needs and areas of focus. Display only those services and reports you've selected to monitor. View and pay all your CenturyLink invoices online, enroll in paperless billing and online payments. Create and monitor the status of services tickets with web and mobile application. Stay informed with dynamic messaging on CenturyLink products and Services. Access training material, learn the latest enhancements to the portal and monitor and track your orders. Available on-line 24/7. Help via email and Toll Free Helpline. Click to Chat access. *Available for QC Metro Ethernet service offered in AZ, CO, IA, ID, MT, MN, ND, NE, NM, OR, SD, UT, WA and WY

Welcome to Control Center Control Center is a free, secure, self-service Web portal that provides access to critical tools enabling easy, safe and fast management of invoices, network services, statistics and trouble reporting. To begin using Control Center, select “Metro Ethernet” under the Services header and the tool presents options for Inventory, Reports and Repair. If your Metro Ethernet services do not appear, then you may require permissions. For assistance contact the Control Center System Admin by selecting the Administration or Help buttons or you may call the Help Desk at 877.726.6875. Inventory: This option will display your Metro Ethernet inventory, including your circuit Information. Reports: This option will allow the execution of network performance reporting for Metro Ethernet. Repair: The Repair option will allow you to submit a repair ticket online for Metro Ethernet circuits. Status of the ticket will also be available online.

Control Center Functions

Control Center - Service Hub The Service Hub is a “super module” that allows Customers to get a single customized view of inventory and filter their desired combinations.

Control Center – Metro Ethernet Network Map The Control Center Network Map displays current inventory and details. By hovering over the icon, the Network Map enables you to view: The number of services at a location. Service type is presented with a number following the label, which indicates the total service instances. Status of your Metro Ethernet service. A green icon (not pictured) indicates no active tickets for the service location. A red icon shows non-closed trouble ticket(s) for the selected service location. See example below.

Control Center – Network Map Inventory The detailed list view from the Network Map allows you to view your Metro Ethernet services via the Inventory Tab. The Active Tickets tab will present the Repair Ticket Information, if any exist. The Service ID for each Metro Ethernet service is hyperlinked to conveniently allow you to view the details. There is an export function for your list view of inventory that is readily available from the Inventory View. Example hyperlinked Service IDs are redacted.

Control Center – Network Map Circuit Detail The Summary View from the Network Map will display: Name Bandwidth Profile QoS (Quality of Service) Service Location The View Detail button will navigate you to the Inventory Detail Page with the pre-filtered circuit information that you selected. Note: QoS is an optional feature offered at an additional monthly charge that enables Customers to prioritize their traffic across the Ethernet network to support business applications (e.g. voice, video).

Control Center – Network Map Circuit Detail The Inventory Summary View presented after selecting the View Detail Button on the Network Map displays the following: Service ID Custom Name Port Type Bandwidth Profile Available Bandwidth QoS (Quality of Service) EET Diversity (optional feature) Associated EVC (Ethernet Virtual Connection) EWET means Ethernet With Extended Transport and is offered in select areas with Metro Ethernet service. Additional charges apply.

Control Center – Network Map Active Tickets The Active Tickets Tab will display the existing tickets for the Metro Ethernet service you selected from the Network Map: Repair Ticket Status may be one of the following: New Assigned Closed In Progress The Ticket # is hyperlinked to allow you to view more ticket detail by linking in with the Repair Ticket Module. The current Status of the Ticket is presented. Closed Tickets are viewable via Control Center for 90 days after the close date. Service ID is the Circuit ID for your Metro Ethernet Circuit. Service Type will reflect the Service and in this example, Metro Ethernet. The Create Ticket button will allow you to open a ticket right from the Network Map.

Control Center – Network Map Active Tickets Selecting the hyperlinked Ticket Number from the Network Map displays the following screen.

Metro Ethernet Dashboard Reports Dashboards provide reviews of operational performance and ability to pull list of Top Hitters. The Dashboard reports measure performance on your Metro Ethernet service, including: Average utilization of the available bandwidth on Customer’s entire network service on ingress and egress traffic. Ethernet frame discard counts and percentages. Discards occur based on the service definition, for instance the frame size is too small (less than 64 bytes) or contains protocols not supported by the UNI (User to Network Interface). Ethernet Frames Ethernet Bytes (bandwidth) Users can also set the desired measurement period. The Dashboard also allows users to report on “Top Hitters,” those service locations ranked based upon network activity, including utilization.

Control Center – Metro Ethernet Inventory

Metro Ethernet Inventory Functions Inventory Screen Functions include: View all (Default) Allows you to select a personalized view if you created one from a list. Manage Views Allows you to create and edit customized views of favorite circuits, locations or accounts, each with a customized name that you choose. You may create more than one customized view. Advanced Search Allows you to search for specific data elements that are of interest to you. (City, Custom Name, etc.) Download All Allows you to download the inventory information into a CSV file for further analysis and sorting. View Circuit Detail Hyperlinked Service ID/UNIs allow you to view Circuit/UNI or EVC details.

Control Center – Metro Ethernet Inventory The current Metro Ethernet Inventory Screen displays: Add Custom Name Rules – EVC Scenario Moves Service ID/UNI: Service ID/UNI for Metro Ethernet Custom Name: A user friendly name you may assign to the circuit to make it easily recognizable. Service Location: Identifies the physical location of the Circuit/UNI. EVC – Ethernet Virtual Connection associated to the Service. Bandwidth: Displays bandwidth associated to the Ethernet Service. QoS – Identifies if Quality of Service is associated to the Circuit. Diversity: Identifies if Diversity is associated to the circuit. Account Number: (Not Pictured) displays the account number associated to the Circuit.

Metro Ethernet Inventory - Expanded EVC The current Metro Ethernet Inventory Screen allows you to expand the Service ID information. The Expand All option in the EVC column will display all EVC’s associated to the circuit. You can easily identify those circuits with more than one EVC based on the words Various (x) in the EVC column. The number indicated in the parenthesis is the total count of EVC’s for the circuit. If a single EVC is associated to the Service ID, then the EVC ID will be visible in the EVC column.

Control Center – View Circuit Detail View Circuit Detail Screen components for Metro Ethernet include: Service ID Circuit ID/UNI for the network circuit Custom Name presents the existing custom name you assigned or provides you the ability to create/edit custom name. Port Type Bandwidth Profile Available Bandwidth P1 QoS (P1 is the amount of highest priority QoS bandwidth) EWET (Ethernet With Extended Transport) Diversity Associated EVC(s) Users can drill down further into individual EVC details in this view. The Repair button allows you to create a repair ticket from the circuit detail page.

Metro Ethernet Search Inventory When you select the Search For Option from the Inventory screen, Control Center allows you to search for : Service ID/UNI Custom Name EVC Account Number The wildcard search is also supported using the (*) symbol.

Advanced Search/Custom View Searchable components for Advanced Search include: Service ID Custom Name Service Location EVC QoS Diversity Account Number The Advanced Filter that you create can be saved as a view you can reference from the Inventory Screen. The wildcard (*) is supported when searching data elements. If you are satisfied with the search results, you may Save the Search as a View for your Inventory Screen.

Control Center – Managing Custom Views Users may easily modify or edit their views to meet individual needs by using this feature.

Metro Ethernet Inventory Report When you select the Download All button the Inventory Screen Details of your Metro Ethernet Services are presented in another window in a CSV format. This report may be particularly useful for analysis and data grouping to create custom views.

Control Center Benefits – Mobile Site Control Center also supports mobile applications for added convenience. Hassle-free, 24x7 availability Instant, efficient access from virtually anywhere increases productivity Confidence that your network needs can be addressed quickly Mobile Control Center Repair Mobile Repair keeps you on top of your network functions Create Tickets from a Mobile Device for all products and services you have in the full site Up to date status on your latest tickets Updates to Work Log Notes Ticket closures Syncs to full site so changes or updates to either are instantly reflected on both Requirements Control Center Mobile Site is compatible with the standard browsers for the following operating systems: Android 2.1 or newer iPhone 4.0 or newer BlackBerry 6.0 or newer Windows Mobile 7 or newer URL Utilizing Device Detection Technology enter our Full Site URL into your Mobile Device and the Mobile Version of Control Center will be displayed. http://www.centurylink.com/business/login/

Control Center Control Center is a robust tool that is a value-added feature of CenturyLink’s Metro Ethernet service that Customers rely upon. Customers may elect to add CenturyLink Account Consultants to their accounts through granting Admin privileges. Interested CenturyLink Customers may request a Control Center demonstration through their Account Team. Regardless of the task you’re undertaking or where you are in Control Center, Help is always available. Email us: control.center@centurylink.com Call us: 1.877.726.6875