Exede High Speed Internet Inbound Call Training

Types Of Internet Dial-Up DSL Cable Fiber Satellite Cellular WISP Phone Line/Cellular Phone Line RG6 Coaxial Fiber Optical Cable Satellite - Satellite Tower – Device Tower - Device

Understanding Internet Speeds Dial-Up = 56kbps 4G = 1-5mbps DSL = 1-6mbps LTE = 12mbps+ Kilobits Megabit Gigabits 1,000Kbps = 1Mbps 1,000Mbps = 1Gbps

WHY? Do people buy something? There are only 2 reasons: For Pain or for Pleasure -We must find out why the customer is calling -Your script is designed to guide you and the prospect through finding out their “why” -We know why they are calling already and this training will teach you as well!

Who’s Calling? No Internet Frontier DSL (make sure to ask all frontier customers if it is a coming from a phone line or a satellite) -just needs to afford it and pass credit check -typical plan is 3-6mbps but they call and tell us its worse at their home… -bad connection, no more ports, end of the line, disconnecting me, running below 1mbps, not getting service calls, cheap

Who’s Calling Frontier Satellite (Make sure to ask all Frontier customers if it is a phone line or if it is a satellite that they have with frontier.) Frontier goes to a ‘dial-up’ speed after they use their GB of data plan, cant even use it or access web pages 3-6 second lag for video games, not good for video games Typical plan is 5GB of anytime data, and 5GB of nightime data 2am-8am

Who’s Calling HughesNet -Hughes goes to a ‘dial-up’ speed after they use their GB of data plan, cant even use it or access web pages 3-6 second lag for video games, not good for video games Typical plan is 10GB of anytime data, and 50GB of nightime data 2am-8am

Who’s Calling DishNet DishNet goes to a ‘dial-up’ speed after they use their GB of data plan, cant even use it or access web pages 3-6 second lag for video games, not good for video games Typical plan is 10GB of anytime data, and 10GB of nightime data 2am-8am

Who’s Calling Cellular Hotspots (at&t, verizon mifi, sprint, netzero, verizon home fusion) Hot spots echarge you more for every GB over your package OR they slow you down to ‘dial-up’ after you reach your GB, expensive

Who’s Calling WISPs -Bad connection, not a good line of sight, cant get a signal at my house, disconnecting me, running below 1mbps, not getting service calls, expensive

Exede High Speed Internet Liberty Pass Package 1-5mbps Liberty Pass download with no hard data cap 1mbps upload no hard data cap 3-6 second lag for video games, not good for video games NO OVERAGE CHARGES EVER! NO DIAL-UP SPEEDS! BONUS Customer receives free 10GB bucket of priority speed -12mbps+ download -3mbps+ upload NO OVERAGE CHARGES EVER! NO DIAL-UP SPEEDS!

Exede High Speed Internet

Exede High Speed Internet Startup Costs 1st months Bill = Exede.com activation fee= IGOW wireless install fee= Router fee = $69.99 Enter zip code at exede.com $49.99 $50 OR $5/12months 1st month $69.99 Exede.com $49.99 Router $49.99 IGOW $49.99 TOTAL = $219.99 up front one time (includes first 30 days of service and all other fees except for tax) $69.99/monthly every 30 days after install if buy our router for $50 or have their own $74.99/monthly every 30 days after install in lease our router for $5/12 months

Our Advantage Is Clear 1-5mbps Liberty Pass download with no hard data cap 1mbps upload no hard data cap NO OVERAGE CHARGES EVER! NO DIAL-UP SPEEDS! Competition is charging overage Competition is slowing to dial-up

https://youtu.be/2jzeKNVSUQ0 Watch You Tube Video https://youtu.be/2jzeKNVSUQ0

Exede.Com Type in www.exede.com Click on residential top left Enter zip code middle of screen Scroll down and look on right side bar of screen until you see “limited time offer” Click to expand You will see the exede.com fee at this time

Review Script Trainer is customer Trainer simulates phone ring sound Trainee answers using phone script Trainee only reads one line Trainer responds Next trainee reads next line of the script Go around room until complete with script Repeat 2-4 times and head over to the phones for job shadowing and trial calls!!

Online Training Sales and Customer Serivce training: Visit www.i-go-wireless.com Select member login Enter your login information Select sales, dispatch, or installation training Review and complete ALL items on the page for your selected role