Software Solutions for E-Business

Enterprise Application Architecture Suppliers Collaboration – Decision Support Knowledge Management Partner Relationship Management Selling – Distribution Employees Partners Supply Chain Management Sourcing - Procurement Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing – Sales - Service Customers

Arsitektur Aplikasi E-business

Enterprise Resource Planning Production Planning Integrated Logistics Sales, Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources The Technological Backbone of e-Business

Enterprise Resource Planning Demand Planning Manufacturing Planning Logistics Planning Distribution Planning Order Entry Enterprise Resource Planning MRP Inbound Inventory Plant Mgmt. Purchasing & Accounts Payable Manufacturing & Production Scheduling Inventory Control & Warehousing Distribution & Accounts Receivable Suppliers Customers Finance and Accounting Human Resources The Business Value of ERP

CRM: The Business Focus Supports an Integrated and Collaborative Relationship Between a Business and it’s Customers Acquire Enhance Retain Customer Life Cycle Direct Marketing Cross-sell and Up-sell Proactive Service CRM Functional Solutions Sales Force Automation Customer Support The Internet Shared Customer Data Collaborative Service CRM Integrated Solution Partner Company Customer

CRM: The Business Focus Marketing and Fulfillment Customer Service and Support Fax e-Mail Sales Cross-Sell Up-Sell Prospect or Employee Telephone Web Retention and Loyalty Programs Contact and Account Management CRM Uses IT to Create a Cross-Functional Enterprise System

SCM: The Business Network Commit Schedule Make Deliver Supply Chain Life Cycle Strategic Sourcing and Procurement Forecast and Demand Planning SCM Functional Processes Customer Order Fulfillment Service Distribution Network and Warehouse Operations Production Logistics Transportation and Shipment Management The Internet Shared Market Data Collaborative Fulfillment SCM Integrated Solution Supplier Manufacturer Retailer Customer SCM Software Helps Firms Reengineer and Integrate The Functional SCM Processes

SCM: The Business Network Business Value Goals Rapid Demand Fulfillment Collaborative Supply Chain Planning and Execution Customer Value Goals Give customers what they want, when and how they want it, at the lowest cost Interenterprise Coordination of Manufacturing and Business Process Effective Distribution and Channel Partnerships Responsiveness and Accountability to Customers Objectives of Supply Chain Management

Enterprise Application Integration Front-Office CRM Applications Customer Service Field Service Product Configuration Sales Order Entry Back-Office ERP Applications Distribution Manufacturing Scheduling Finance EAI EAI Software Connects Major e-Business Applications Like CRM and ERP

Enterprise Application Integration (EAI)