Chapter 9 Technology and Business Section 1 The History of Technology

The Main Idea Technology has changed the way people do business. Technological inventions have created new products, new markets, and new jobs.

Vocabulary people who work with computers while doing business e-workforce e-commerce using the Internet to do business digital workflow linking all the steps in a process digitally

Technology Influences Business Technology refers to the tools and machines that people have invented to make life easier. The most common technology staple in business today is the computer.

The Impact of Telephones An early invention that had a huge impact on business was the telephone. Cordless phones, cell phones, and radio telephones became useful tools for business and consumers.

The Impact of Telephones Cell phones are not just phones—they are small computers. Fax machines use telephone lines to send images.

Modern Technology In the past 60 years, electronic devices have revolutionized business and society. Business and consumers demand smaller, faster, cheaper, and more powerful electronic devices.

Modern Technology The computer has created a boom in nearly all industries. Personal digital assistants (PDAs) let users send e-mail, list contacts, and access the Internet.

Technology and the E-Workforce According to the Bureau of Labor Statistics, the e-workforce consists of more than 77 million workers. e-workforce people who work with computers while doing business

Technology and the E-Workforce Electronic commerce, or e-commerce, allows businesses to reach customers directly anywhere in the world. e-commerce using the Internet to do business

Employment New markets have opened up for products such as printers, fax machines, video games, and cell phones. Innovation means more jobs and more people learning new skills.

Employment By switching to a digital workflow, companies use less paper. digital workflow linking all the steps in a process digitally

Employment The digital workflow means that more people have easier access to a broad range of information. Library catalogs and encyclopedias are available in digital format.

Employment California’s Silicon Valley New York’s Silicon Alley High-tech industry can be found everywhere, but especially in these technology centers: California’s Silicon Valley New York’s Silicon Alley Oregon’s Silicon Forest Austin, Texas’s Silicon Hill

Employment Software writers Online writers Web page designers The Internet has created a demand for: Software writers Online writers Web page designers

Employment On their homepage In newspaper’s online classified section Companies post job opportunities in several locations: On their homepage In newspaper’s online classified section Internet job services, such as Monster.com

Chapter 9 Technology and Business Section 2 E-Commerce

Main Idea Businesses offer all types of goods and services online. Consumers can research almost any product or service from their home. They can buy just about anything online.

a newly formed business that is usually small start-up electronic retail e-tail a business that sells its goods or services in stores, by mail, and online multi-channel retailer bricks-and- mortar actual buildings

clicks-and mortar businesses that use the Internet in addition to physical locations to sell goods and services e-ticket electronic ticket

The Importance of Virtual Business The ease of doing business via the Internet has created a boom in virtual businesses. The Internet makes it possible to communicate online with customers and clients around the world.

The Importance of Virtual Business Some Internet businesses are start-ups. start-up a newly formed business that is usually small Many entrepreneurs have started virtual businesses from their homes.

What Consumers Buy Online: Top Purchases Figure 9.1 What Consumers Buy Online: Top Purchases

The Basics of E-Commerce An e-tail store sells products over the Internet through e-commerce. e-tail electronic retail

The Basics of E-Commerce A multi-channel retailer uses various methods to sell products. multi-channel retailer a business that sells goods or services in stores, by mail, and online

The Basics of E-Commerce Businesses often call their stores and warehouses bricks-and-mortar. bricks-and-mortar actual buildings

The Basics of E-Commerce Bookstore chain Barnes & Noble is an example of a clicks-and-mortar company. clicks-and-mortar businesses that use the Internet in addition to physical locations to sell goods and services

The Basics of E-Commerce Some people find that purchasing an e-ticket is easier and cheaper than visiting an actual store. e-ticket electronic ticket